About
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Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
2,441 reviews
5 stars
1,917
4 stars
153
3 stars
98
2 stars
46
1 star
227
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous customers praised the staff for being friendly, knowledgeable, and helpful throughout the purchasing process.
Sales Experience
Many reviews highlighted the smooth and stress-free experience provided by various sales representatives, particularly Ramneek, Ashish, and Dinesh.
Product Quality
Customers expressed satisfaction with the quality of the furniture and appliances purchased, often noting good deals.
Negative Experience
A few customers reported issues with customer service, particularly regarding handling complaints and warranty concerns.
- AAAlwin AJan 3, 20265.0Had a wonderful experience at Brick Brampton, thanks to Ashok Salotra. He was extremely patient, knowledgeable, and genuinely helpful throughout the entire process of purchasing our recliner sofa. He took the time to understand our needs, explained all the options clearly, and made sure we were comfortable with our choice—no pressure at all. Ashok’s support made the whole buying experience smooth and pleasant. Truly appreciate his professionalism and friendly approach. Highly recommend asking for him if you’re shopping at Brick Brampton!
- CMCrystal McCauslandDec 30, 20255.0We had a great experience at The Brick! Anju helped us find a new microwave and she was incredibly helpful, knowledgeable, and patient with our questions. Thank you for making the entire shopping process so seamless and stress-free. If you’re shopping here, definitely ask for Anju!
- KDkerrisha dicksonDec 27, 20253.0I bought a mattress and a queen bedframe at this purchase. My sales associate was Sabir. He was knowledgeable, but I did feel a bit rushed by him. I knew I came half hour before closing, but I should never feel rushed when making a large purchase. He did help me with the shipping cost so I appreciate that. This location has a decent selection of items, its worth taking a look.
- NBNavindra BudhwaDec 27, 20251.0The worst customer service experience I've ever had in my life! We purchased a sofa set, and 5 appliances from the brick. The store manager upsold their warranty and noted that if we did not use it, it would be refunded as a store credit. When the time came to use the credit, we were told that we actually had 90 days to use it up, and the time had passed. This was never noted to us or told before purchase. When we brought this complaint up, the store manager was dismisive and when we told them we would never shop at the brick again, his reposonce was "that's okay". Terrible manager, terrible experience, and terrible customer service. I would stear clear of any warranty they offer and be mindful before purchasing anything. Many other customers have complaints regarding their warranty. I would like to escalate this issue and find out if the brick actually cares about their customers. I will provide an update if this ever gets resolved. I have read that they comment on reviews to be responsive but don't actually resolve the issue.
- ABAngie Darshanie BudhwaDec 26, 20251.0Disappointing experience at the Brick. Be cautious of predatory warranty clauses and small print. They push a warranty purchase claiming if you do not use it, you can redeem it for in store credit. They neglect to inform you of the 90 day limitation to claim. Unfortunately we spent thousands at this store but will no longer be patrons of the Brick.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item purchased. For complete details, visit the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of purchase, The Brick will refund the difference. Some conditions apply.
Can I cancel my order and get a refund?
You can cancel your order at any Brick location before product delivery or pickup, with refunds issued to the original payment method. Deposits on special order items are non-refundable.
What delivery and pickup services does The Brick provide?
The Brick offers curbside pickup, delivery, and no-contact delivery services to most areas. Third-party couriers or Canada Post may be used for some locations.
What are the store hours for The Brick in Brampton?
Open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. Holiday hours may vary, such as on November 11th when they're open 10:00 to 21:00.
Does The Brick offer installation and assembly services?
Yes, The Brick provides licensed installation and assembly services for appliances, electronics, and furniture at competitive prices.
What payment options are accepted at The Brick?
The Brick accepts American Express, cash, financing, Mastercard, and Visa payments.
Which brands does The Brick carry?
Brands include Samsung, LG, KitchenAid, Whirlpool, Bosch, Maytag, GE, Dyson, Sony, Sealy, Serta, and many more across furniture, appliances, and electronics.
Are there other furniture stores near The Brick in Brampton?
Yes, nearby furniture stores include Clarkson Hall Carpet & Flooring, GRV Clearance Center, Keytown Furnishings, Danny's Home Decor, GRV Furniture and Mattress, Royal Furniture And Mattress, and Shop Furniture Ca. You can explore these for additional options when shopping locally.
What dining options are near The Brick that customers can visit?
Nearby restaurants include Vietnamese & Thai Cuisine, Kingsley Chinese Restaurant, Pho Saigon House, and Guyana ROTI SHOP, offering a range of Asian and Caribbean cuisines to enjoy before or after your visit to The Brick.
Are there convenient transportation or rental options near The Brick?
Yes, Budget Car Rental and Budget Rent A Car agencies are nearby, offering vehicle rentals for customers needing transportation or moving services related to their purchases.