The Brick

Reviews

• AB

  Amber Bunnett

  4 days ago
  5.0
  Javal was awesome helping me today! He asked me a bunch of questions about my sleep habits to suggested the right mattress. The very first one he picked was the winner - even though just to be sure he continued to show me lots of options and explain the differences. No pushy sales talk. He even worked a free pillow into my sale and organized a rush delivery! I could not be happier with the service I received. Thank you :-)
• MR

  Mohammad Rouhi

  5 days ago
  5.0
  I had an outstanding experience with The Brick – Barrie location, and I want to especially recognize Derek for his exceptional service. We had an issue with a missing part, and Derek went above and beyond to resolve it. He followed up on the situation for over two days, made multiple calls to ensure everything was handled properly, and even after we received the part, he personally reached out again to confirm that everything was completed and we were satisfied. This level of dedication and care is rare. Having a manager like Derek is truly something to be proud of . it reflects directly on the strength of the brand. It shows how much The Brick values its customers and builds a real sense of trust and reliability. Thank you again, Derek, for your professionalism and commitment. It made a big difference.
• AR

  Ankit Rai

  Mar 14, 2026
  5.0
  We had an amazing experience at The Brick, thanks to Gurleen. From the moment we walked in, she made the entire process smooth, welcoming, and completely stress-free. Her knowledge of the furniture, attention to detail, and genuine willingness to help really stood out. Gurleen took the time to understand exactly what we were looking for and guided us through different options without any pressure. She was patient, professional, and incredibly friendly throughout the whole experience. It truly felt like she cared about helping us find the right pieces for our home rather than just making a sale. Customer service like this is rare these days, and Gurleen went above and beyond to make sure we were happy with our purchase. If you’re shopping at The Brick, I highly recommend asking for Gurleen — she’ll take great care of you!
• MM

  Mitch MacLeod

  Mar 10, 2026
  2.0
  We have had a very poor experience with this Barrie Brick location. We visited the physical store to check out Black Friday sales and had a very difficult time ordering a Scott Living modular sectional. Our sales rep Long was very friendly and accomadating but configuring the modular sectional and getting the order in was painful! He was clear at the time that the couch we wanted would have to be ordered and to not expect delivery until the new year. Fast forward to February 2026 and I get a call from Long inviting us to come use store credit that is expiring. We have not heard any updates on the delivery of our couch, so we decide to go as a family. Show the kids the demo couch at the store and maybe use the store credit to buy something. We decided on a pillow and some power bars to use up our credit and it's only during this time that someone from the customer service team discovers that the pieces we need actually ARE IN STOCK and the couch can be delivered. Who knows how long we would have waited had we not gone into the store? Strike one! We arrange for a delivery date and the movers could not have been more helpful and nice. I unbox and unwrap all the pieces of the modular sectional only to find out that the couch cannot be configured in the way that we wanted. We could not have been more clear about what we wanted and how we wanted it to go together. When I called the store to inform them of the issue, I was not happy at all with the level of customer service. It took several days for Long to get back to me. When he did he was friendly but not helpful or contrite. I went out of my way to very clearly identify the issue, provide documentation (written and photo), and provide a very easy solution. Instead of sending me the power adaptor that is needed to configure the sectional we ordered, Long in consultation with his manager, said this had to go through warranty service. Strike two! I have now been waiting to get a technician appointment with a third party company - Belaty - since February 24th. I have called Belaty and The Brick on multiple occassions now to follow up and still I don't have a service appointment or the couch we ordered. Strike three! This has been one of the worst customer experiences I have ever had with a major purchase. I am in sales and I would never treat a customer this way. I gave two stars because the couch is very nice and we will love it once we finally get the missing power connector. Also, most of the customer service people I have spoken to have been very nice on the phone. I do appreciate the effort. If you're in the market for furniture or a major appliance, do yourself a favour and go someplace else!
• PM

  Paul Martin

  Mar 7, 2026
  1.0
  I bought a sectional 5 1/2 years ago and was told in 5 years time you would have a $500.00 instore credit if you purchase the Warranty with this. I agreed and waited and call in today to find out what they don't tell you is you have 90 days to claim this or you lose it and you have to spend $400.00 or so even to claim it. Needless to say very frustrated at the lies / hidden policies that weren't told to me at the point of sale and not going to trust the Brick again if this is how they opperate. Further to this the Brick reached out and offered no solution and a half hearted apology.

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