About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
4,051 reviews
5 stars
3,449
4 stars
182
3 stars
85
2 stars49
1 star
286
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Kulvir, Mr. Long, and Javal, highlighting their knowledge and willingness to assist.
Delivery Issues
Several reviews mentioned significant problems with delivery, including rude behavior from delivery staff and failure to deliver items as promised.
Product Quality Concerns
Customers expressed dissatisfaction with the quality of products, particularly regarding warranty claims and issues with furniture durability.
Mixed Experiences
While some customers had positive shopping experiences, others reported feeling pressured by sales tactics and unhelpful customer service after purchases.
- BBB6 days ago5.0I went to The Brick for several major purchases including a TV, dining table, dining chairs, and speaker stands. Gurleen was especially helpful throughout the process and was proactive about pointing out any promotions that were available, which I really appreciated. The live GPS tracking for the delivery truck was useful and made it easy to know exactly when to expect delivery. I now check with The Brick first before shopping elsewhere for the same product.
- PSParth ShreevastavJan 3, 20265.0went to The Bricks in Barrie to buy the mattress couple weeks ago. We met Nadir and he showed us the mattress as per our needs and liking. He Spent about an hour with us showing us different mattresses and told us the Pros and Cons. He was very knowledgeable and we had great experience there. Strongly recommending the Bricks at Barrie and Ask for Nadir, he will guide the best
- ABAlison BowinsDec 29, 20251.0We purchased a TV for a Christmas present for my husband’s workshop on December 12./25. I told the salesman why we were buying it. Unfortunately, he received two TVs on Christmas Day for the same area so when I went to return the one TV to the Brick on December 29/25 they told me no because it was over seven days and my salesman didn’t write on the invoice that it was a Christmas present. I guess on my behalf, I should have read it more closely, but at the time of purchasing it was super busy and the receipt was just tucked away to keep So now the Brick has refused to refund my money on a brand new television that has not even been taken out of the box.
- LBLiam BlakeDec 27, 20251.0I visited the brick recently to look for a TV set and sofas. immediately we were greeted by this person named imed. He seemed to be OK at first, but then he started to get really pushy. We weren’t too sure on what we were going to get and I wanted to take my time. He showed us a couple sofas and said to let him know then take your time. The minute we started walking around, looking for sofas. He was not too far behind us watching us and approaching us again and again. I felt really uncomfortable and rushed and pushy with the service. In the end we decided to leave and he pulls out a business card with his sales manager‘s name on it, crosses it out and write his name and sell number. This is very unprofessional. I will not be returning to this location for any furniture needs.
- KMkevin marshallDec 22, 20251.0Dec 21st. They couldn't care less about you! All information on line says store is open until 6. No where on line or on the phone recording does it say shipping closes one hour earlier on wknds! They would not let me pick up two small boxes even though I pleaded and explained it would cost me 3 hours of driving the next day. So staying open to take your money is ok, but helping a customer. No way!! There was atleast 6 employees and 2 managers there at 5:15 that could have picked up the 10 lb boxes. Absolutely not a care givin or apology! I am positive im not the first one! Happy you saved $30 in wages as you lost a customer.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item purchased. For full details, visit the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower advertised price within 30 days of purchase, The Brick will refund the difference, with some conditions. Check their Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, orders can be cancelled and refunded prior to product delivery or pickup. Refunds are typically issued to the original payment method; deposits on special orders are non-refundable.
What are The Brick Barrie store's hours of operation?
The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturdays from 10:00 AM to 7:00 PM, and Sundays from 11:00 AM to 6:00 PM. Holiday hours may vary.
What delivery and pickup options does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services for customer convenience.
What brands does The Brick carry?
They carry a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more across furniture, appliances, and electronics.
What services does The Brick provide besides selling products?
Services include delivery, product removal and recycling, warranties and protection plans, installation, assembly, service, and repair.
Are there furniture stores near The Brick to compare styles or prices?
Nearby furniture stores include Bad Boy Furniture - Barrie and Herchi Furniture, useful for customers wanting to explore more options in furniture and home staging.
What nearby storage facilities are close to The Brick for customers needing storage or moving services?
Nearby storage options include Mapleview Self Storage, U-Haul Neighborhood Dealer, and Access Storage, which also provide moving services helpful when purchasing new furniture or appliances.
Are there any nearby places to eat or grab a drink after shopping at The Brick Barrie?
Customers can visit South St. Burger for dining and LCBO or Liquor Control Board of Ontario for beverages, all located conveniently close to The Brick store.