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Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
3,998 reviews
5 stars
3,403
4 stars
182
3 stars
85
2 stars47
1 star
281
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of sales representatives, particularly Mr. Long, Javal, and Mukesh.
Product Knowledge
Sales staff demonstrated strong product knowledge, assisting customers in making informed decisions.
Delivery Issues
Several customers reported significant problems with delivery services, including rude behavior from delivery personnel and unresolved issues with damaged items.
Sales Pressure
Some customers felt that the sales approach was overly aggressive, making the shopping experience uncomfortable.
Warranty Concerns
Customers expressed frustration with the warranty process, citing delays and lack of support for damaged products.
- L2Liz 20252 days ago5.0My husband and I were in for Black Friday shopping for our new house today. Harry was incredibly knowledgable and helpful with all of our selections and ensuring that our order would be delivered shortly after we move into our new home. Thank you, Harry and all the staff at The Brick Barrie.
- TTT6 days ago1.0Unfortunately communicating with customer service is an unhelpful and unpleasant experience. Looking at some other reviews it appears the company could benefit from additional training for their customer service team and managers, specifically regarding providing a more welcoming and friendlier experience for their customers to encourage repeat business. After communication with a manager by the initial H and the customer service team I am left with the unpleasant feeling that The Brick does not value repeat business from me or my family. We have recently purchased at least $10,000 - $15,000 of furniture together for multiple properties. As a result of the unpleasant feeling I am left with I will be exploring other alternatives before considering another purchase from The Brick.
- PHpatricia HunterNov 14, 20254.0Had a great experience shopping for a mattress today with the salesperson Nadir in Barrie. He listened to what I needed. He is very knowledgeable about this department and made exceptional recommendations. When I need anything else from this Brick store I will shop again. Nadir is a great salesperson and I would recommend him to friends Thank you
- NNNiwash NagarkotiNov 14, 20251.0I spent over $15,000 at The Brick (Barrie), and I regret every dollar. The sofa started wearing out way too soon, and when I tried to claim the warranty, the response was absolutely horrible. Instead of replacing it, they tried to “repair” it with material that didn’t even match the original color. Ridiculous. Honestly, screw this company. This store does not care about its customers at all. The manager and supervisor were extremely arrogant, and instead of helping, they threatened me when I mentioned taking a legal route. The way they talk when they’re trying to sell you something vs. how they treat you after you’ve bought it is a night-and-day difference. The Brick should honestly be boycotted. Leon’s is FAR better in every way — customer service, product quality, and respect for customers. I strongly suggest everyone go to Leon’s instead and avoid The Brick completely.
- KMKayleigh MarwoodOct 30, 20251.0LISTEN TO THOSE BAD REVIEWS ABOUT THE WARRANTY. DO NOT BUY IT!!! If I could leave a zero star review I would, even a negative star to be honest. I really have no idea how they have so many five start ratings. They must force you to write a review while you’re still at the store. We purchased the couches in Nov of 2022 and paid for the extended warranty. I had made two claims for my love-seat and 3 seater couch on September 20th. My love-seat has a spring that is literally popping through the bottom fabric underneath the couch, and my 3 seater couch has a broken wooden piece from the frame that is literally pushing through the back fabric of my couch, which had started making a dent in my wall that it was up against for the last almost 3 years. My husband and I found these issues when moving our furniture out of the living room as we were redoing the flooring. I noticed that the spring was popping out of the love-seat on September 28th as we had lifted the couches out of the room. I called the brick to let them know that I just noticed the issue and the woman who answered said no problem I will add into the claim. I asked if she wanted photos, and she said I didn’t need them. I also had not heard from the repair crew so she sent them an email pushing it along. They finally came out to my house on October 16th, literally took photos and left 5 minutes later. I was under the impression that my couches would be fixed right then and there, as they did not mentioned they’d only be taking photos. Now I’m being told that my warranty claim is being denied as there is “excessive damage done to my couches.” They’re claiming that because the bottom fabric of the removable cushions are ripped at the seam that they will not fix any other issues we have with them. And that my warranty is void. That’s like going to the eye doctor with a hinge repair, and then the doctor telling you sorry your lenses are scratched so we can’t fix the frame. Why on earth would you sell someone a warranty and then deny them of the repair because they have ripped fabric at the seam under a cushion? I’m not even making a claim for that. The fact that they deny it because of “misuse and neglect” is highly comical. I’m making claims because the STRUCTURAL INTEGRITY of both couches are broken. I cannot use these couches as the spring will scratch my brand new flooring, and the wood panel from the other couch will literally rip the rest of the back fabric and continue to damage my wall. Oh, and good luck trying to contact anyone from head office because it will not matter how many messages you leave - they will not get back to you. The store manager will not do anything, and she basically insinuated that I don’t clean my couches as her words were “if you ever were to vacuum or clean the couch you would’ve seen the fabric.” We clean our couches, and are currently going through a renovation, but thanks for the judgment. The repair crew is literally finding anything to deny my claim, and now I’m out $3,300 and two couches. All I was asking was to repair the two structural issues that both my couches have, but they won’t even work with me to find a middle ground. Reading all the one star reviews really makes me sad that this company will not stand behind their customer service. Each time I called the store my information was taken and I was told a manager would call me back. Make customers a priority and maybe you wouldn’t have such bad reviews. I’m not even going to start with the issues we had when we first purchased these couches and how we had to take a floor model one because they neglected to tell us that part of them was discontinued. DO NOT PURCHASE THE WARRANTY. Judging by some of these other reviews, I know we are not the only ones with this issue. Maybe they should reevaluate what products they sell. I have never ever had springs or the frame break on any couch I’ve ever owned. I will never ever recommend The Brick to anyone again, nor will I purchase ANYTHING from this company ever again. Do better.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item purchased. For full details, visit the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower advertised price within 30 days of purchase, The Brick will refund the difference, with some conditions. Check their Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, orders can be cancelled and refunded prior to product delivery or pickup. Refunds are typically issued to the original payment method; deposits on special orders are non-refundable.
What are The Brick Barrie store's hours of operation?
The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturdays from 10:00 AM to 7:00 PM, and Sundays from 11:00 AM to 6:00 PM. Holiday hours may vary.
What delivery and pickup options does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services for customer convenience.
What brands does The Brick carry?
They carry a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more across furniture, appliances, and electronics.
What services does The Brick provide besides selling products?
Services include delivery, product removal and recycling, warranties and protection plans, installation, assembly, service, and repair.
Are there furniture stores near The Brick to compare styles or prices?
Nearby furniture stores include Bad Boy Furniture - Barrie and Herchi Furniture, useful for customers wanting to explore more options in furniture and home staging.
What nearby storage facilities are close to The Brick for customers needing storage or moving services?
Nearby storage options include Mapleview Self Storage, U-Haul Neighborhood Dealer, and Access Storage, which also provide moving services helpful when purchasing new furniture or appliances.
Are there any nearby places to eat or grab a drink after shopping at The Brick Barrie?
Customers can visit South St. Burger for dining and LCBO or Liquor Control Board of Ontario for beverages, all located conveniently close to The Brick store.