Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply Store
Home & Garden RONA / Barrie South provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store Home & Garden RONA / Barrie South & start improving your home today!
Details
- DeliveryAvailable
- DebitAvailable
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
3.8
986 reviews
5 stars
461
4 stars
228
3 stars
79
2 stars
39
1 star
179
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported long wait times and unresponsive employees.
Product Availability
Customers appreciated the variety and stock availability, but some experienced issues with online orders and product location.
Return Policy
Several customers expressed frustration with the strict return policy and difficulties in processing returns.
Store Management
Concerns were raised about management quality and employee training, with reports of unprofessional behavior and lack of assistance.
Positive Experiences
Many customers highlighted exceptional service from specific employees, indicating that individual staff members can significantly enhance the shopping experience.
- BBBrandon3 days ago4.0Nice store and friendly staff.
- IGIvan Golinei3 days ago1.0Good day. I cannot believe this is happening in the 21st century, at the end of 2025. I ordered an Ego blower for $400 on November 10th. When I placed the order, I was told the maximum delivery time would be November 17th. On November 18th, I called Rona. I waited 25 minutes on hold while they were apparently “trying to find my order,” only to be told to call again the next day. The next day, I called again and spoke with Jessica — and once again, I waited over 20 minutes on hold. After all that, I got the same answer: “We will call you back.” Of course, nobody called me back. Today is November 21st — 11 days since I placed the order. I have no idea where the package is coming from — maybe from Easter Island or Antarctica — because I genuinely don’t understand how a shipment within the same country can take this long. And you know what they told me? That I might have to wait another two weeks. This is an absolute disaster. Unbelievable unprofessionalism. I regret coming to this store and spending $2,000 on an Ego snowblower, because at this point I don’t want to give this place a single dollar of profit. I am likely going to call Rona’s head office, because this level of disregard for customers is shocking. The waiting times, the empty promises to call back, the complete lack of responsibility — it’s unreal. Are you delivering items with a dog sled team? What is going on? Extremely disappointed. Shame on Rona.
- JAJohn Arnold4 days ago1.0CAUTION: we were just advised that due to their new scheduling, some departments may or may not be open during regular business hours. We were told its best to call the store prior to sending a staff member to determine if they have any staff in the department we need. Sent a company truck and driver at 9am (1 hour after they open) just to find out that the department we needed was closed. They said it changes weekly, and sometimes daily now. Extremely disappointed!!!!
- JLJamie LawleyNov 13, 20251.0Really bad service tonight… probably 20 workers doing nothing and nobody would come and help me find a piece of trim
- ISIan ScheeresNov 7, 20255.0Michael O helped me tremendously over the last few days. He always greeted me with a smile on his face, had answers to all my questions, and got me what I needed. He’s a great addition to your team!
Frequently Asked Questions About Home & Garden RONA / Barrie South
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA store where you plan to rent.
What products can I find at Home & Garden RONA / Barrie South?
Home & Garden RONA / Barrie South offers a wide variety of home improvement products including appliances, bathroom fixtures, building supplies, electrical items, flooring, furniture, hardware, paint, plumbing supplies, power tools, and outdoor accessories.
What are the store hours for Home & Garden RONA / Barrie South?
The store is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM.
Does Home & Garden RONA / Barrie South offer delivery and pickup services?
Yes, the store offers in-store pickup, delivery, and no-contact delivery services for customers.
Can I rent a truck or tools at Home & Garden RONA / Barrie South?
Yes, truck and tool rentals are available at this location. It is recommended to contact the store directly to reserve a truck as availability may be limited.
What payment methods are accepted at Home & Garden RONA / Barrie South?
The store accepts Visa, MasterCard, American Express, and cash (cash payments only in-store). Credit cards are required for online purchases.
Are installation services offered at Home & Garden RONA / Barrie South?
Yes, various installation services are available including appliance installation, flooring, cabinetry, windows and doors, plumbing, bath renovations, and more. Visit their installation services page for details.
Where can I pick up my online order from Home & Garden RONA / Barrie South?
You can pick up your order at the store’s designated pick-up zone after receiving an email confirmation that your order is ready. Bring a photo ID and your confirmation email.
What other shopping options are near Home & Garden RONA / Barrie South?
Nearby, you can find a Pro Desk at RONA for building supplies, Garden Centre at RONA for garden needs, and Costco for wholesale shopping including a Gas Station. These places provide convenient additional options for home improvement and shopping needs.
Are there places to eat near Home & Garden RONA / Barrie South?
Yes, nearby dining options include YOPA’s GRILL Charcoal Bbq, a fast food and health food restaurant, and Tim Hortons, a popular coffee shop and tea room, providing convenient places to eat before or after your visit.
What recreational activities are available near Home & Garden RONA / Barrie South?
Nearby recreational venues include Ultimate Steps Dance Studio for dance enthusiasts and Barrie Golf Academy as well as The Terry O'Brien Golf Academy for golf instruction, offering great options for leisure activities in the area.