Business Details
About
Bathroom Supply StoreKitchen Supply StoreAppliance StoreLighting Store
Whether you're working on a bathroom renovation or building a dream kitchen, Ferguson Bath, Kitchen & Lighting Gallery offers the widest selection of kitchen, bath, appliance and lighting products from premium brands. Our state-of-the-art showrooms feature beautiful displays of innovative products in a welcoming, hands-on environment that allows you to see, touch and experience the products before making your selections. Our expert consultants help make sure every product you pick is a perfect fit for your kitchen and bath projects.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Ferguson Bath, Kitchen & Lighting Gallery
435 Polaris Parkway, Westerville, OH
43082, United States
Hours
Reviews
4.1
142 reviews
5 stars
91
4 stars
17
3 stars
10
2 stars
7
1 star
17
- MBMargaret Butler6 days ago5.0We needed a new faucet and we like the brand we had very much, Grohe. When I researched it, I found Ferguson Bath, Kitchen & Lighting Gallery. My husband were in and out of the showroom in 30 minutes. Yacob was very helpful in showing us around and discussing our needs. We were very impressed with this fabulous showroom and all the beautiful things you can order for your home. Next time we have a need for something sold at Ferguson, you can be sure we'll stop in again. Oh, and the faucet we purchased arrived on our doorstep the very next day!
- JJJonathanOct 30, 20255.0Always a great experience here. Very knowledgeable staff that take the time to work through your project design, questions and options. Our go to for plumbing fixtures.
- CBCharlotte BlairOct 13, 20251.0I highly suggest you use a different company. Save yourself time, money and energy! Ferguson showroom is very impressive. The sales person was helpful. We were told that Ferguson does not accept return merchandise. I was sent hardware for the shower that had been returned and was missing parts. My contractor started to install it prior to realizing that the materials were used and not working. Ferguson‘s provided new hardware with no compensation for the time lost. Now the shower head from there is not working. I have heard people use Fergusons even though the prices are high because of the exceptional quality. That has not been my experience and I’m waiting ongoing for a working shower because of their products not functioning.
- JGJACOB GRANTSep 24, 20255.0Brenna kept me updated throughout the process to make sure I was in the loop!
- KCKat ConleySep 20, 20255.0They were very helpful in the things I was looking for.
Frequently Asked Questions About Ferguson Bath, Kitchen & Lighting Gallery
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products does Ferguson Bath, Kitchen & Lighting Gallery offer?
They offer kitchen, bath, appliance, and lighting products from premium brands.
What are the store hours for Ferguson Bath, Kitchen & Lighting Gallery?
The showroom is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 10:00 AM to 2:00 PM, and closed on Sundays and major holidays.
Where is Ferguson Bath, Kitchen & Lighting Gallery located?
It is located at 435 Polaris Parkway, Suite 105, Westerville, OH 43082, USA.
How long do I have to return an item purchased from Ferguson?
You may initiate a return for most items within 90 days of receipt for a refund, excluding shipping costs.
Is there a restocking fee if I return an item?
No, there is no restocking fee on returned items.
How can I set up a return for my purchase?
Returns can be set up online by signing into your Fergusonhome.com account or by creating an account if you purchased as a guest, then following the return setup instructions.
What forms of payment does Ferguson Bath, Kitchen & Lighting Gallery accept?
They accept Amazon Payments, Ferguson Line of Credit, checks, credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
What nearby dining options are available around Ferguson Bath, Kitchen & Lighting Gallery?
Nearby, you can find several restaurants including Hot Chicken Takeover, Agape Mediterranean, Smash Park Westerville, Chef Honda Restaurant, Rusty Bucket Restaurant and Tavern, El Vaquero Mexican Restaurant, and Chick'nCone.
What fitness or wellness facilities are close to Ferguson Bath, Kitchen & Lighting Gallery?
Nearby fitness and wellness options include F45 Training Westerville, Body Alive Polaris pilates studio, DK Motivations and Massage spa, and Hammer & Nails beauty salon.
Are there any medical or professional services near Ferguson Bath, Kitchen & Lighting Gallery?
Yes, nearby services include Columbus Aesthetic & Plastic Surgery - Polaris, Central Ohio Skin and Cancer, Professionals for Women's Health, Ohio Gastroenterology, Premier Urology Corp., and GoodVets veterinary services.