Business Details
About
Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.
Details
- DeliveryNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
1,472 reviews
5 stars
1,192
4 stars
115
3 stars
44
2 stars
30
1 star
91
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, particularly mentioning specific associates like Nick, Pamela, and Patrice for their excellent service.
Delivery Issues
Numerous reviews highlighted significant problems with delivery, including delays, wrong items being delivered, and poor communication regarding delivery schedules.
Product Quality
Some customers expressed dissatisfaction with the quality of furniture, noting that it did not meet their expectations and that prices seemed high for the quality offered.
Positive Shopping Experience
Several customers reported positive shopping experiences, citing a pleasant atmosphere and knowledgeable staff that made the purchasing process enjoyable.
Mixed Reviews on Pricing
While some customers found great deals and were satisfied with the prices, others felt that the prices were too high for the quality of the products.
- EREdward RossiNov 16, 20255.0Great folks and service!
- CHCandice HawkinsNov 13, 20251.0I wish I could not select any stars, but one would suffice. The lack of communication and poor customer service I experienced really but a bad taste in my mouth. I literally ordered furniture for my place a month prior to me moving. First red flag, they changed my delivery date without any confirmation on the day of my move. The only thing that arrived was my couch, which I had to pay an additional $200 for the delivery because they had a new sales representative, and he mistakenly said my clearance couch would be delivered with all the latest furniture pieces on my move in date 10/18/25. We had to schedule the remainder of the furniture, and unfortunately, there was an additional delay. I was told that I was receiving everything on the new delivery date of 11/01/25. However, I had to reach out to the staff two days before because no one ever confirmed the new delivery date. Once that was confirmed, on the day of the delivery, only my bedroom set, my daughter's bed, and the living room table were on the truck. My daughter did not receive her chest, and I had four missing chairs. I contacted the staff, and all they could offer was a $200 refund towards what I paid. The office stated that I was supposed to receive the chest and chairs in January. I received a random call saying that a delivery for the chairs only was scheduled for TODAY, November 13, 2025. I agreed to the delivery. The hours range from 10:15 am to 1:15 pm. As time passed, no one called, so I called and was told the DELIVERY had been CANCELED due to an address change. I never change the address. This is MY FIRST AND LAST time ever using Value City. This is ridiculous and I am happy for everyone else who had a wonderful experience but they can really jump off a cliff!
- KCKaren CameronNov 12, 20255.0Great Delivery!
- MGMiriam GutierrezOct 28, 20255.0Very helpful good service
- RCRae'ven CrumOct 25, 20255.0I had a really positive experience at this Value City this month. Two associates were super helpful on helping me find both living room and bedroom furniture. They both went above and beyond to ensure I purchased items I really love and fit my budget. I appreciate their knowledge of products and sales as well as them connecting with me and my partner as we shopped. Looking forward to coming back for my future furniture needs!
Frequently Asked Questions About Value City Furniture
What are the store hours for Value City Furniture in Mentor, OH?
Value City Furniture is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does Value City Furniture offer delivery or pickup services?
No, Value City Furniture does not offer pickup or delivery services at this location.
What types of products can I find at Value City Furniture?
You can find furniture including sofas, sectionals, loveseats, coffee tables, beds, mattresses, dressers, dining tables, chairs, and patio furniture.
Which furniture brands are available at Value City Furniture?
The store features brands such as Make It You and ComforTECH, along with mattresses from Tempur-Pedic®, Stearns & Foster®, and Sealy®.
What payment options are accepted at Value City Furniture?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, financing options, MasterCard, Travelers Cheque, and Visa.
Does Value City Furniture offer furniture assembly and repair services?
Yes, the store provides service options including furniture assembly and repair.
How can I contact Value City Furniture for inquiries?
You can contact them via email at store097managers@americansignature.com or by phone at +1 440-918-9300.
Are there any nearby furniture stores around Value City Furniture in Mentor?
Yes, nearby furniture stores include La-Z-Boy Furniture Gallery, La-Z-Boy of Mentor, Levin Furniture and Mattress, and Mattress Warehouse.
What nearby dining options are available when visiting Value City Furniture?
Nearby dining options include Taco Bell and CoreLife Eatery, where you can enjoy fast food or vegetarian American cuisine.
Are there any nearby stores or services that customers might find useful when shopping at Value City Furniture?
Nearby stores and services include Toys"R"Us for toys, Petco for pet needs, Magnifiers & More for eyewear, and Repairadise for electronics repair.