Business Details
About
Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
3,473 reviews
5 stars
2,998
4 stars
194
3 stars
93
2 stars33
1 star
155
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers consistently praised the sales staff, particularly Susie, for being knowledgeable, friendly, and helpful throughout the purchasing process.
Delivery Issues
Multiple reviews highlighted significant problems with delivery, including missing items, delays, and poor communication from the delivery team.
Customer Service
While some customers reported excellent service, many expressed frustration with the lack of support and responsiveness from customer service after the sale.
Product Quality
Several customers noted issues with product quality, including damaged items upon delivery and dissatisfaction with the furniture received.
Overall Satisfaction
Customer experiences varied widely, with some expressing high satisfaction with their purchases and others feeling scammed or disappointed with the service.
- FLFrank Langos4 days ago5.0Great job.
- JLJames LawsonOct 31, 20255.0From our sales woman to the delivery team the service was outstanding!
- PSPaul SerhiichukOct 21, 20251.0Bought a power recliner sofa from Value City Furniture. When it was delivered, the power cords were missing. I called multiple times to get help, but no one seemed to know where they were. Eventually, they said they’d order new ones for me. After two weeks, I finally received the cords — but they were clearly used, taken off another sofa. When I got home and plugged everything in, one of the recliners didn’t work at all. I contacted them again to request a return, but they said the return period is only seven days... This company is a total scam. They only care about selling, not helping you afterward. Horrible service, horrible experience, horrible place. Stay away.
- SSShelita StewartOct 18, 20255.0Great place
- ALAngela LittleOct 4, 20255.0Thank you Susie J. Your amazing your wisdom and honesty is greatly appreciated. My partner and I got an awesome couch today and Susie was extremely helpful from beginning to end of the sale! i will only ask for Susie to assist me when i return! thank you
Frequently Asked Questions About Value City Furniture
What are the regular store hours for Value City Furniture?
Value City Furniture is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Value City Furniture offer delivery services?
No, Value City Furniture does not offer delivery services, but in-store pickup is available.
When can I pick up my in-store order at Value City Furniture?
In-store pickup is available Wednesday to Friday from 11:00 AM to 6:00 PM, and Saturday from 11:00 AM to 5:00 PM. The pickup service is closed Monday, Tuesday, and Sunday.
What brands of furniture and mattresses does Value City Furniture carry?
They carry furniture brands like Make It You and ComforTECH, and mattress brands including Tempur-Pedic®, Stearns & Foster®, and Sealy®.
What payment options are accepted at Value City Furniture?
Value City Furniture accepts American Express, Android Pay, Cash, Check, Discover, Financing options, MasterCard, Travelers Check, and Visa.
What types of furniture products can I find at Value City Furniture?
You can find sofas, sectionals, loveseats, coffee tables, beds, mattresses, dressers, dining tables, chairs, patio furniture, and more.
Where is Value City Furniture located?
Value City Furniture is located at 4095 Richmond Rd, Highland Hills, OH 44128, USA.
Are there any grocery stores near Value City Furniture?
Yes, there is an ALDI USA supermarket and grocery store near Value City Furniture, convenient for shoppers who want to combine errands.
What dining options are available near Value City Furniture?
Nearby dining options include Panera Bread for coffee and bakery items, Dave's Hot Chicken for chicken dishes, Five Guys for burgers, Z!Eats for fast food, DiBella's Subs for sandwiches, Robeks Fresh Juices & Smoothies, and Zoup for soup.
Are there any parks or shopping centers close to Value City Furniture?
Yes, Harvard Park, which is both a park and shopping center, is located near Value City Furniture and can be a nice place to visit before or after shopping.