Business Details
About
Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.
Details
- DeliveryNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.8
7,278 reviews
5 stars
6,663
4 stars
224
3 stars104
2 stars68
1 star
219
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individual salespeople like Robert, Marci, and Lenny for their exceptional service.
Delivery Issues
Several reviews mentioned significant problems with delivery times, including delays and lack of communication regarding order status.
Product Quality
Customers expressed satisfaction with the quality and variety of furniture available, often noting good prices and value for money.
Sales Experience
The sales process was generally described as smooth and pleasant, with many customers appreciating the no-pressure approach from sales staff.
Mixed Experiences
While many had positive experiences, some customers reported negative interactions with specific staff members and issues with order fulfillment.
- J7John 7682Nov 14, 20251.0Let me start by saying that it takes a lot for me to post a bad review. I had been to this store on several occasions searching for living room furniture and I finally found what I thought would be perfect! I purchased a sofa and several chairs and was shocked to learn that the delivery charge would be $230 for a sofa as I was taking the chairs with me. I decide I would come back at a later date to pick up the sofa myself. During this visit I spotted a piece that would go well with the sofa in the clearance area, but they said they did not have a price for this yet, and it would be a couple days for it to be entered into the system. I asked them to call me with the price when it came available to which they agreed. The next day they called with the price to which I said I would take it and was told someone would call me back later that day to finalize it. I did not receive a call back so I decided to stop in and pay for it and take it with me. I finished paying for it and I was told by the woman that took care of me that she had her guy wrapping it and to drive around back to pick it up. When I arrived out back I rang the buzzer once.....no answer, twice....no answer, three times and waited but no answer. I then got on my phone and called the store and was told the guy that works in back left for the day and I would need to come back another day. I said I would be back in the store shortly for a refund and I no longer wanted it When I arrive the woman that took care of me did not even acknowledge me and a young man took care of me for the refund. I mentioned that I would be posting a review to which the woman replied "Good" with a smart attitude. I then told the young man to refund the sofa that I had not yet picked up, to which he did. He did apologize for the inconvenience and I said this was very bad customer service and I wished him a good evening and proceeded to leave. As I turned around to leave the woman just let out a laugh.
- MOmarleen olearyNov 1, 20255.0I was reminded several times as to the date of my delivery. they arrived earlier than expected, but were 2 nice young men who were very personable. they were careful bringing my couch in and placed exactly where I wanted it! Very pleased with the whole buying experience. The first of the year I will be adding a recliner!
- MMMich MarieOct 30, 20255.0My salesperson was awesome. So kind friendly, down to earth. He was not pushy at all. We spent enough for that visit. Yay new furniture!
- ECElizabeth CrosbyOct 23, 20255.0I've always been a Value City Furniture customer and I've always been happy but I have too say this time around they where on a mision to find a bedroom set that was so hard to find and Dominic my new best Maneger ever and sales Man Ricardo Contes went above and beyond for me and we found my Charleston Bedroom set Thankyou so much great customer service.
- HLhany lameyOct 18, 20251.0Very disappointing service (still waiting for my delivery) I’ve been waiting for my furniture for weeks, and my delivery has already been rescheduled four times. Every time I call, I get a different excuse. The manager is unhelpful and very rude when I try to ask for updates. I really hope they fix this soon and finally deliver my order — this is not how customers should be treated.
Frequently Asked Questions About Value City Furniture
What are the store hours for Value City Furniture?
Value City Furniture is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM. Holiday hours may vary.
Does Value City Furniture offer pickup or delivery services?
No, Value City Furniture does not offer pickup or delivery services.
What types of products can I find at Value City Furniture?
You can find a wide range of furniture products including sofas, sectionals, loveseats, coffee tables, beds, mattresses, dressers, dining tables, chairs, and patio furniture.
Which furniture brands are available at Value City Furniture?
Value City Furniture offers brands such as Make It You and ComforTECH.
What financing and payment options are accepted at Value City Furniture?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Financing, Mastercard, Travelers Check, and Visa.
Does Value City Furniture provide assembly and repair services?
Yes, Value City Furniture offers both assembly and repair services for their products.
Is Value City Furniture wheelchair accessible?
Yes, the store has wheelchair accessible entrances and parking available.
Where is Value City Furniture located?
Value City Furniture is located at 7500 Brookpark Rd, Cleveland, OH 44129, USA.
What car rental services are near Value City Furniture?
Enterprise and Rent A Wreck car rental agencies are nearby, which can be convenient if you need transportation when visiting the store.
Are there any dining options close to Value City Furniture?
Yes, Taco Bell and Swensons Drive-In are nearby fast food and American restaurant options for a quick meal before or after shopping.
Which other furniture stores are located near Value City Furniture?
Nearby furniture stores include Arhaus Furniture Outlet, Arhaus Furniture Loft Clearance Center, and Arhaus The Loft, providing more choices for home furnishing.