Business Details
About
Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
1,619 reviews
5 stars
1,384
4 stars
103
3 stars
33
2 stars14
1 star
85
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of the staff, particularly mentioning individuals like Mary-Margaret, Jay, and Brian for their exceptional service.
Delivery Issues
Numerous reviews highlighted significant delays and problems with delivery schedules, leading to frustration among customers.
Product Quality
Customers expressed satisfaction with the quality of the furniture purchased, noting good value for the price.
Sales Experience
Overall, customers appreciated the non-pushy sales approach, allowing them to browse and make decisions comfortably.
Communication Problems
Several reviews pointed out poor communication regarding order status and delivery updates, contributing to customer dissatisfaction.
- SESandee Ernst2 days ago5.0Great sales team worked to ensure I had the best price- free delivery sold me on my mattress and the delivery experience was smooth. Good communication and delivery team was courteous and professional. All around great service
- JDJuma DurdyyevNov 16, 20251.0We bought a sofa and dining table from this store and picked them up ourselves. When we started assembling the sofa, we realized it was missing four legs. We went back the next day to explain the issue, and the management told us it would take about a month to get the missing parts. Instead of trying to help or contact the manufacturer to fix their mistake quickly, they basically told us we could just return the sofa — which makes no sense since it’s heavy and difficult to move. When I asked for something temporary to support the sofa, they brought out the actual missing part without even realizing it. They didn’t bother to check if it fit or if it was the correct piece. The most frustrating part was the complete lack of problem-solving or customer care. Management did not take responsibility at all. I do not recommend buying anything from this place. Down below is the photo of missing legs
- SSStaceyNov 11, 20255.0Jay S. was so easy to work with. I really appreciate the no pressure sales. He was available when we had questions but allowed us to browse at our leisure without chasing us down asking questions or stare at us from around the corner. That won us over and gained about $5000 in furniture sales! Thank you!!
- KTkevin TkachNov 11, 20255.0We came in to get a specific size couch to fit our space. We spoke with Dylan Brown who was very professional, gracious, and patient with us. He answered all of our questions promptly and helped us to make our decision. He is definitely an asset to your company. What a wonderful example of exceptional customer service. We are truly blessed that we were assisted by him.
- BDBekir DanişNov 9, 20252.0We bought a sofa 7 months ago and had no problems at all — 5-star service for that experience. However, my friend recently bought 2 sofas and a table for nearly $2,500. We carried everything ourselves, but when we set them up, we realized one of the sofa legs was missing. My friend went back to the store to explain the situation, and at first, they said there was nothing they could do. After almost half an hour of arguing, they finally gave us the missing legs. Even if it had been our mistake (which it wasn’t), you should have helped solve the problem instead of arguing. If someone spends $2,500, why would they lie about a missing sofa leg? Obviously, it was a mistake on your side. Please take better care of your customers in the future.
Frequently Asked Questions About Value City Furniture
What are the regular store hours for Value City Furniture in Cincinnati?
Value City Furniture is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Value City Furniture offer in-store pickup or delivery services?
Value City Furniture offers in-store pickup but does not offer delivery services.
Is Value City Furniture open on Mondays and Sundays for in-store pickup?
For in-store pickup, Value City Furniture is closed on Mondays and Sundays.
What types of furniture products can I find at Value City Furniture?
You can find sofas, sectionals, loveseats, coffee tables, beds, mattresses, dressers, dining tables, chairs, and patio furniture at Value City Furniture.
What brands of furniture does Value City Furniture carry?
Value City Furniture carries brands including Make It You and ComforTECH.
What payment options are accepted at Value City Furniture?
Value City Furniture accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, Financing, Mastercard, Traveler's Check, and Visa.
Does Value City Furniture provide any services such as assembly or repair?
Yes, Value City Furniture offers service assembly and service repair options.
Where is Value City Furniture located in Cincinnati?
Value City Furniture is located at 650 Eastgate South Dr Ste A, Suite A, Cincinnati, OH 45245, USA.
Which nearby stores can I visit along with Value City Furniture for shopping?
Nearby stores include Bed Bath & Beyond, DSW Designer Shoe Warehouse, and Grocery Outlet, allowing for a varied shopping experience in one area.
Are there nearby dining options when visiting Value City Furniture?
Yes, Sonic Drive-In is close by and offers fast food and burger options for a quick meal during your visit.
Where can I find pet care services near Value City Furniture?
PetSmart and Banfield Pet Hospital are nearby for pet supplies and veterinary services respectively when shopping at Value City Furniture.