Raymour & Flanigan Furniture and Mattress Store

Reviews

• AF

  Alexander Fu

  Nov 15, 2025
  5.0
  We had a very pleasant experience with Sanjay on selecting the right mattress. He was incredibly knowledgeable, personable, and helped us tremendously with explaining proper posture, materials, and build quality. The mattress was delivered in the morning of the next day; the team was highly professional and removed our old mattress. Quick and efficient; fantastic work.
• EC

  Edwin Castro

  Nov 13, 2025
  5.0
  Katrina at Raymour Flanigan's Customer Care helped me she went over and beyond by assisting me and resolving my issues paying TD Bank and my bill with Raymour and Flanigan. She's the best and she helped us out quite a lot not only at this occasion, but several other occasions as well, thank you very much Katrina.
• LL

  Libby Lazare

  Nov 7, 2025
  1.0
  HORRIBLE experience with Raymour & Flanigan. ZERO stars. DO NOT WASTE YOUR MONEY HERE. We ordered an electric reclining couch less than 5 months ago. We were sitting on the couch on a Sunday night when it literally started smoking underneath me and we smelled something burning. The controls stopped working and we couldn't put it back into the neutral position. We filed a claim. They scheduled a service person to come out to us withouth telling us! No one was home, and the guy said someone would reach out to schedule a new appointment. We heard nothing. I went into the store to find out why no one had contacted us,. There were two customer service people, one was helping someone and the second was on the phone on what was very clearly a personal call. After about 5 minutes she saw me and told the person she had to go and finally "helped me". Her tone was condescending the entire time. She advised me that they had scheduled us for an appointment the next morning without telling us yet again. The service person who came couldn't have been any less friendly. I told him we would be looking for a manual recliner and he had the audacity to imply that I wouldn't be strong enough to operate it. He spent all of 1 minute looking at the couch, took a few pictures and left. We were told someone would be in touch with us regarding the status of our claim within 2 business days of the service person coming to our house. We heard nothing for several days. Four days later, we received a curt text message, with not a lot of context, requesting more pictures of the couch. We sent photos back and then they requested more photos. We heard nothing from them, so we went back into the store to get an answer, because yet again, no one from Raymour would reach out to us. While there, Katherine told us that we would receive store credit or a like item. The manufacturer has stopped making the couch we got. Not to mention that a store credit doesn't account for the fact that everything is more expensive now then when we purchased. Raymour also doesn't even sell manually reclining couches in store any more for whatever crazy reason. We explained to Katherine that this wouldn't be a helpful resolution for us and was there anyone we could talk to. She gave us the number for the service department and said they would likely not do anything. The number she gave us did not actually route to any service department so there was no one to talk to about our claim. We went online to find the number for the corporate office, and we called. We finally spoke to someone who then connected us back to Katherine. Every person we have spoken to has been rude and not helpful. They keep telling us that they don't do refunds, only store credit. Their customer service is extremely lacking. No one could provide any direction and told us somoene would reach out to us. But no one ever did. Needless to say, we do not want store credit. The couch they sold us is a FIRE HAZARD, something they are not sympathetic to in any way. Again, DO NOT WASTE YOUR MONEY HERE. Never again will I be spending money at Raymour & Flanigan.
• BB

  Badreddine Benmesbah

  Nov 6, 2025
  5.0
  It was a great experience, I came by the other day and there was a great manager named Wendy Calderon who helped me set a new decoration for my house, she’s a great helper along with the other employees, thank you so much Wendy for the amazing experience, I look forward to coming back very soon, i highly recommend this location and once you get there ask for Wendy Calderon, she’ll help you decorate all your house with her brilliant ideas
• FB

  Frank Berisha

  Nov 5, 2025
  1.0
  THE WORST POSSIBLE EXPERIENCE, WILL NEVER GIVE THEM MY BUSINESS AND WILL ENCOURAGE EVERYONE I KNOW TO STAY AWAY. I ORDERED A SECTIONAL AND AGREED ON A DELIVERY DATE, THAT DATE CAME AND WENT WITHOUT DELIVERY, SECOND DELIVERY I GOT PARTIAL DELIVERY WHICH AT THIS POINT NOW GUARANTEES THAT I MUST TAKE A THIRD DAY OFF, THIRD DELIVERY TO FULFILL THE ORDER ENDED UP BEING ANOTHER NO SHOW DELIVERY (A COMPLETE NIGHTMARE) I HAVE NOW HAD ENOUGH AND WENT TO THE STORE SPOKE TO MANAGEMENT AND THEY AGREED TO TAKE THEIR SECTIONAL BACK GIVEN THEIR UNBELIEVABLE AND CONTINUOUS FAILER TO DELIVER IN A PROFESSIONAL AND TIMELY MANNER, I NOW HAVE TO TAKE A FOURTH DAY OFF TO HAVE THEM PICK UP THEIR PRODUCT, I HAVE TAKE A LOSS OFF OVER 1800 DOLLARS IN WAGES DO TO THEIR NEGLIGENCE. I BELIEVE MANAGERS WENDY AND PATRICIA WERE VERY UNDERSTANDING AND DID TRY TO ACCOMMODATE BUT I BELIEVE THIS ISSUE GOES WELL BEYOND THEIR CONTROL, SOMETHING IS SERIOUSLY WRONG WITH OPERATIONS AT RAYMOUR AND FLANIGAN (ORDER NO. SAL00123692) THEY WERE UNABLE TO LEARN OR CORRECT AN ISSUE WITHOUT LOSING CUSTOMERS SO I HOPE THEY LEARN BY LOSING CUSTOMERS BECAUSE THEY CERTAINLY LOST AT THE VERY LEAST A FEW CUSTOMERS WITH THIS NIGHTMARE EXPERIENCE.

Frequently Asked Questions About Raymour & Flanigan Furniture and Mattress Store