Business Details
About
Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.8
3,122 reviews
5 stars
2,863
4 stars
115
3 stars32
2 stars26
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the helpfulness, professionalism, and friendliness of the sales staff, particularly mentioning individuals like Chicago Joe, Jessica, and Rob.
Delivery Experience
Most reviews highlighted timely and professional delivery services, although a few customers expressed concerns about delays and communication regarding delivery scheduling.
Product Quality
Customers appreciated the quality and value of the furniture, with many expressing satisfaction with their purchases and the variety available.
Shopping Experience
Many customers reported a pleasant and pressure-free shopping experience, noting the staff's willingness to assist without being pushy.
Mixed Feedback
While many reviews were positive, some customers expressed dissatisfaction with specific issues, such as damaged items upon delivery and challenges with customer service follow-up.
- YRyohanny RamírezNov 13, 20255.0Tuve un Exelente servicio con jessica
- MGMary GNov 13, 20253.02 delivery drivers didn't speak English. That's not good makes you wonder how they got their driver's license. But the furniture is beautiful.
- CCColleen CainOct 31, 20255.0The delivery of my couch was great. The two men were polite and professional, I was one of the first deliveries on their schedule! I love my new couch , the style and color are perfect.
- ADAmanda DiPonzioOct 17, 20255.0We worked with Brent and he was absolutely terrific to work with! Highly recommend going in and seeing him! They have so many great pieces and made the whole process so easy!
- LRLa Shawna RuglessSep 30, 20255.0Jim was very consistent and helpful while I shopped around. I appreciate his kindness and knowledge about the various pieces in the showroom. Value City is very lucky to have such a great person working in their establishment! Thanks for everything!
Frequently Asked Questions About Value City Furniture
What are the regular store hours for Value City Furniture in Henrietta, NY?
Value City Furniture in Henrietta is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Which pickup and delivery services does Value City Furniture offer?
They offer both in-store pickup and delivery services for your convenience.
What days and times is in-store pickup available at Value City Furniture?
In-store pickup is available on Tuesday from 10:00 AM to 6:00 PM, Friday from 10:00 AM to 4:00 PM, and Saturday from 10:00 AM to 4:00 PM. The store is closed for pickup on Monday, Wednesday, Thursday, and Sunday.
What types of furniture and brands can I find at Value City Furniture?
You can find a wide selection of furniture including sofas, sectionals, beds, dining tables, and mattresses from brands like Make It You and ComforTECH.
What payment options are accepted at Value City Furniture?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Travelers Check, Visa, as well as financing options.
Are there any social media channels where I can follow Value City Furniture?
Yes, you can follow Value City Furniture on Facebook at ValueCityFurnitureRochesterNY98, Instagram @valuecityfurniture, Twitter @valuecityfurn, TikTok @valuecityfurniture, Pinterest, and YouTube.
Is Value City Furniture located near any clothing or fashion stores I can visit?
Yes, nearby you can visit Boot Barn and Motherhood Maternity for shoe, clothing, and maternity wear, providing a variety of fashion options close to your furniture shopping.
Are there dining options near Value City Furniture for grabbing a meal before or after shopping?
Nearby dining options include Tokyo Japanese Restaurant and Sushi Palace, both known for their Japanese cuisine, perfect for a meal during your visit.
Where can I find services such as dental care close to Value City Furniture?
Nearby dental care services include Motto Clear Aligners, Aspen Dental - Rochester, NY - Henrietta, and Anuj Malik, providing oral health options near the store.
Does Value City Furniture offer any special holiday hours or closures?
Yes, the store is closed on November 27 and December 25, 2025. Other holiday hours include extended and reduced times on November 28, December 24, December 31, and January 1.