Overall, customers praised the helpfulness, patience, and professionalism of the sales staff, with specific mentions of several employees who provided excellent service.
Delivery Experience
Many reviews highlighted the smooth and efficient delivery process, with delivery teams being professional and careful with furniture handling.
Product Quality
While some customers expressed satisfaction with their purchases, there were complaints regarding the quality of certain items, including concerns about furniture being overpriced or not meeting expectations.
Sales Pressure
Several customers appreciated the low-pressure sales environment, although some noted instances of pushy sales tactics at different locations.
Communication Issues
A few reviews pointed out problems with communication regarding delivery timelines and inventory, leading to frustration among customers.
DB
Dylan Buonincontri
Nov 12, 2025
1.0
It is incredible how unprofessional raymour and flanigans is. Spending thousands is suppose to be the bad part of shopping. This company makes every bit of the experience terrible. If I could go back in time, I would stop myself and build the furniture before shopping here. They will blame the terrible experience on a “new system” they are using. They simply just don’t care. If you want an enjoyable experience buying furniture… just don’t go here. I’ve been waiting close to a month for a dining room table. I cannot even tell if I’m being robbed or not at this point. They don’t answer your calls.
Update: It is now 11/15 and they have canceled my order for a third time.
JD
Janet DeLuca
Oct 5, 2025
5.0
A perfect purchasing experience, outlet no different than the full price store for customer service, courtesy, helpful staff and wonderful merchandise. Same excellent delivery service. Love my table and bench, high quality and just want i wanted!
JW
Joe Ward
Oct 1, 2025
5.0
I ordered a bed frame . It was supposed to be at the store the next day . It didn’t make . The associate at the store had it loaded on a truck with no delivery charge and it was delivered the following day.
PS
Paula SLEDGE
Sep 25, 2025
5.0
Timothy was so patient with me. I made a second trip to the store and finally decided on 2 couches. I am terrible at making large decisions and he put up with all my crazy questions! Love my recliners, hope they last as long as my last ones.
JM
Jennifer Maldonado
Sep 24, 2025
5.0
Henry P. !!! Thank you !! Thank you !! He was extremely helpful and honest ! I had a previous bad experience elsewhere when looking for couches and I walked out of this commack location the happiest I can be with my purchase ! Don’t hesitate to come here ! They are amazing ! Again ,thank you and God bless you , Henry!