Many customers praised the helpfulness, knowledge, and professionalism of the sales staff, particularly highlighting individuals like Glenn, Jodi, and Henry.
Delivery Issues
Several reviews mentioned significant delays and problems with delivery, including canceled orders and lack of communication from the company.
Product Quality Concerns
Some customers expressed dissatisfaction with the quality of the furniture received, feeling misled about the products' origins and durability.
Positive Shopping Experience
Despite some negative feedback, many customers reported a pleasant shopping experience, appreciating the no-pressure sales approach and the store's atmosphere.
WK
Wendy Korth
Nov 28, 2025
5.0
Steven Giannitsis provided exceptional support, flexibility, and knowledge. Extremely pleasant sales representative!!
NJ
Nneka Jagdeo
Nov 24, 2025
5.0
Great experience. Steve did a great job helping with our mattress purchase
DB
Dylan Buonincontri
Nov 12, 2025
1.0
It is incredible how unprofessional raymour and flanigans is. Spending thousands is suppose to be the bad part of shopping. This company makes every bit of the experience terrible. If I could go back in time, I would stop myself and build the furniture before shopping here. They will blame the terrible experience on a “new system” they are using. They simply just don’t care. If you want an enjoyable experience buying furniture… just don’t go here. I’ve been waiting close to a month for a dining room table. I cannot even tell if I’m being robbed or not at this point. They don’t answer your calls.
Update: It is now 11/15 and they have canceled my order for a third time.
JD
Janet DeLuca
Oct 5, 2025
5.0
A perfect purchasing experience, outlet no different than the full price store for customer service, courtesy, helpful staff and wonderful merchandise. Same excellent delivery service. Love my table and bench, high quality and just want i wanted!
JW
Joe Ward
Oct 1, 2025
5.0
I ordered a bed frame . It was supposed to be at the store the next day . It didn’t make . The associate at the store had it loaded on a truck with no delivery charge and it was delivered the following day.