Business Details
About
Swimming Pool Supply StorePool Cleaning ServiceSwimming Pool Repair ServiceSwimming Pool ContractorHot Tub Store
Crystal Clear Pools & Spas is Central New York's premier hot tub superstore
and your trusted provider of custom inground pools, spas and backyard
designs. Whether you're looking for a relaxing dip in a Caldera Spa or a
refreshing swim in a custom-built pool, our retail center has everything you
need to create your dream backyard oasis. We provide expert service and
installation for all pool and spa equipment, so you can enjoy your backyard
paradise with peace of mind.
Location
Hours
Reviews
4.5
188 reviews
5 stars
159
4 stars
5
3 stars0
2 stars1
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional customer service, highlighting the responsiveness and willingness of staff, particularly Jim and Pete, to assist with various pool and hot tub needs.
Expertise
Customers frequently noted the staff's extensive knowledge and helpfulness, particularly in providing maintenance advice and troubleshooting issues without upselling unnecessary products.
Installation Quality
While many reviews praised the quality of installations and repairs, there were notable complaints regarding poor workmanship and accountability in some cases, particularly with subcontracted jobs.
Communication
Positive feedback emphasized clear and proactive communication throughout the service process, although some customers experienced frustrations with follow-up and scheduling.
Pricing
Customers appreciated the fair pricing and transparency, often noting that the costs were reasonable compared to competitors, though some expressed dissatisfaction with unexpected charges.
- JTjeff triscianiNov 4, 20255.0Jim and Pete have been great to work with! The hot tub didn't work when we hooked it up. They came out twice in the same day to fix the part and make sure it was up and running! Thank you for the excellent service!
- KMKeegan MulhollandOct 9, 20255.0Jim and team were a huge help in moving our hot tub from our old house to our new house. They were on time, organized, and made quick work of the task at hand with their special hot tub sled and trailer. They were also happy to answer my questions about how to clean the spa correctly. Would use them again without hesitation.
- IHIrene HurbisOct 9, 20255.0I first contacted Jim Rushford at Crystal Clear pools and spas when I was having an issue with my current pool company. I was trying to close the pool and our water quality wasn't good. I was getting the runaround from a company I've used for years. Jim stepped up in the middle of his busy season and came out in person and helped with our water issue. He also texted me and called me by phone and guided us through getting the water clear before closing. He even made himself available for closing if necessary and I know his schedule was full. I am greatly appreciative for the attention he gave us. Especially since we were not a customer. As I write this review, I recall also that Jim's company put in a new liner for us a number of years ago. We were not a client then either. They busted their backsides to get a liner in before first freeze because we had a leak. I should have continued to use them. Now I know. I would highly recommend this company. And I will be using them in the future for everything. MH
- BEBeth EckertOct 4, 20255.0We had an amazing experience with the install of our new Imagine pool. Jim was great at communication and explaining the process every step of the way. He delivered on the promised timeline and we couldn’t be happier with our decision to use Crystal Clear Pools & Spa.
- 777dawnvaleSep 29, 20255.0Visited Cicero store. Very friendly and helpful!!
Frequently Asked Questions About Crystal Clear Pools & Spas
What products and services does Crystal Clear Pools & Spas offer?
Crystal Clear Pools & Spas provides custom inground pools, spas, hot tubs, backyard designs, pool and spa equipment, expert service, and installation.
Where is Crystal Clear Pools & Spas located?
It is located at 8226 Brewerton Road, Cicero, NY 13039, USA.
What are the business hours of Crystal Clear Pools & Spas?
They are open Monday to Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
How can I contact Crystal Clear Pools & Spas?
You can reach them by phone at +1 315-288-5482 or via email at crystalclearpoolsyr@gmail.com.
Does Crystal Clear Pools & Spas have an online presence?
Yes, visit their website at http://www.thecrystalclearpool.com or their Facebook page at https://www.facebook.com/101195231705193.
What types of pool supplies are available at Crystal Clear Pools & Spas?
They offer pool chemicals, cleaning supplies, equipment repair, pool construction, remodeling, resurfacing, and pool maintenance services.
Are there any nearby pet stores close to Crystal Clear Pools & Spas?
Yes, Storybook Wags N' Whiskers and Storybook Enterprises are nearby pet stores, convenient for customers shopping for pet needs while visiting the area.
What nearby recreational facilities are close to Crystal Clear Pools & Spas?
Tren Squad Gym and Jumping Jacq's Fitness Studio are nearby gyms where customers can enjoy fitness activities before or after visiting the store.
Are there any nearby food or ice cream shops near Crystal Clear Pools & Spas?
Yes, Scoops Ice Cream Shoppe, Cloud Nine Creamery and Cafe, and Mike’s Ice Cream in Cicero are close by, providing great spots for refreshments after your visit.
What types of pool maintenance and repair services can I get at Crystal Clear Pools & Spas?
They offer pool cleaning, equipment repair including swimming pool pump, heater, and pump repairs, pool remodeling, and resurfacing services.