Value City Furniture

4.6
1527 reviews

About

Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Value City Furniture
800 Thruway Plaza Dr, Cheektowaga, NY
14225, United States

Hours

Reviews

4.6
1,527 reviews
5 stars
1,265
4 stars
115
3 stars
43
2 stars
29
1 star
75

What are people saying?

AI-generated from recent customer reviews

Quality

Customers praised the outstanding quality and craftsmanship of the furniture.

Delivery Issues

Several customers reported significant delays and issues with their furniture deliveries, including receiving incorrect or damaged items.

Customer Service

While many customers highlighted excellent service from specific sales associates, there were also complaints about unhelpful staff and poor after-sales support.

Sales Experience

Many customers had positive experiences with knowledgeable and friendly sales staff, making the purchasing process enjoyable.

Assembly and Setup

Customers appreciated the ease of assembly for the furniture and the professionalism of the delivery team.
  • KR
    Kimberly Roseboro
    5 days ago
    5.0
    I love my New sectional with the swivel chair. They were very professional. They answered our questions. They were done within 20-30 minutes they asked how I like it, before I had to sign for the laptop confirming delivery. I look forward to doing more business with you in the future!!
  • KK
    Kasara
    Nov 13, 2025
    5.0
    Wonderful
  • II
    Isabella
    Nov 5, 2025
    4.0
    Quality: The furniture quality is outstanding! I’m absolutely delighted with the bed and bedside cabinets made for me—superb craftsmanship and beautiful design. Delivery: Delivery was impressively quick after placing the order, with clear and accurate updates on the date and time. The delivery team was excellent and very professional. Service: The sales staff were knowledgeable and helpful, and the representative was both friendly and professional—truly customer-focused. Ease of Assembly: The furniture is not only high quality but also very easy to assemble.
  • AH
    Allison Hughes
    Sep 25, 2025
    5.0
    Excellent salesperson and delivery. I especially liked the text with tracking letting me when delivery will take place.
  • MC
    Mahzabeen Chowdhury
    Sep 16, 2025
    1.0
    They keep delaying the delivery and its really frustrating as nobody knows when I will get the furniture when I call them

Frequently Asked Questions About Value City Furniture

What are the store hours for Value City Furniture in Cheektowaga, NY?

Value City Furniture is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM. Hours may vary on holidays.

Does Value City Furniture offer delivery or in-store pickup services?

Value City Furniture does not offer pickup or delivery services.