Value City Furniture

Reviews

• BB

  Bud

  Nov 16, 2025
  1.0
  What a joke! 2 guys helped load the first piece they busted the corner on the entertainment center. Then when they brought the heavy part out and they were told they broke it then they put their hands up said we're sales guys and tried putting the blame on the other helper that was on the opposite end. no wonder the place is going out of business
• TO

  Tertia Optia

  Nov 9, 2025
  5.0
  Matt was awesome. Super Chill and helped me design my whole interior for the new place I got with my wife. Highly recommend working with Matt
• JF

  James Filippelli

  Nov 8, 2025
  5.0
  Amazing prices!! Beata was also extremely helpful with helping us find a new couch & mattress that was just right for us! Would 100% recommend getting in for the Black Friday deals!
• AS

  Allan Schlegel

  Oct 26, 2025
  1.0
  Horrible horrible horrible! It's been over a year now when I purchased some pieces of furniture. Some had to be ordered and a few were available for pick up. I waited about three weeks for the furniture to be available to pick up at the Amherst store location. I live outside the village of Catt August so it's about an hour and 45 minute drive each way. I was told all the furniture that I purchased, The ordered furniture, and the available to pick up furniture, would be available to pick up on a Wednesday afternoon. I need to rent a U-Haul truck Which was quite expensive. To make certain that all the furniture would be at the location for pick up I called the day before and spoke to the shipping personnel at the Amherst location and they assured me that all my furniture was there to be picked up on Wednesday . When I went there with my U-Haul there was two items that were not available to be picked up. Very inconvenient. I had no way of picking the furniture up another day. To solve the problem I was able to find someone to pick up one piece of the furniture a few weeks later. The other piece of furniture which was back ordered I was called and said that it was in finally and I could come and pick it up. Again I had already run it a U-Haul time, and I had already supplied another means of pick up For the other piece of furniture at another date. I told the management at value city that it would be their obligation to bring me the furniture they said absolutely not they have no way to do that. I spent thousands of dollars there and expected a bit more courtesy customer service than I received. so as of today not only do they owe me some money but my piece of furniture which was about $600 if I remember correctly has been sitting at their warehouse for over a year. This is a horrible example of a business just not carrying at all About their customers. Horrible! As promised I have not bought anything else there and spent about $15,000 at two other furniture stores which demonstrated and ability to be responsible for their promises. My salesman gave me the typical lip service about how he wasn't responsible for the sale and the delivery process, blah blah blah. I hope this review gets some views and results in the company being more responsible. Very unhappy displeased customer would never buy a single item from this business again or give them a good referral
• SS

  Shannon Syracuse

  Oct 26, 2025
  5.0
  I highly recommend Anthony (Tony) at the Value City Furniture on Maple Rd. I walked in with my mother looking for two different dining sets for both of our new houses. He was very friendly, informative, and easy to talk to. He didn’t feel too pushy for the sale and he made our entire experience enjoyable from start to finish. I ended up purchasing a dining room set and my mom plans on purchasing hers within the next week or so.

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