Raymour & Flanigan Furniture and Mattress Outlet & Clearance Center

Reviews

• JJ

  Jen

  2 days ago
  5.0
  I came to this store and Fiamma went above and beyond to help me get my new furniture set and helped me with a bedroom set she’s beyond great, respectful, sweet and very helpful. She’s A genuine soul that cares to help you. If you come to this store I would ask for Fiamma she’s the best out there.
• AM

  A.T. McTeer

  6 days ago
  1.0
  I went to Raymour & Flanigan and purchased a mattress that had a 10 year NO-SINK guarantee. As the center of the mattress started to sink and was becoming uncomfortable, my fiance and I became concerned. Over the last few months to a year, we have had a service technician come out to measure the dip, in an effort to redeem the warranty, at least, three(3) times. Service person came out, measured, and took photos, and, advised that we get in touch with the Service department. After calling several times, leaving several messages, the receptionist (team member)stated that in order to complete warranty requirements, it would have to be PROFESSIONALLY cleaned, lowest estimate $130.. Recently, on this 3rd and last time, we were told the measurement requirements seemed to have been met, and a professional cleaning would NOT be necessary, just to hand clean it as well as we could..Within this last week, we have called, at least, 4 (four) times, on different days, leaving messages and, being promised on the recorded message, that someone would be in touch ASAP..Finally, after not receiving any reply, my fiancé and I decided we would go down to the store, where it was purchased, located on Central Avenue in Latham. Upon arriving at the store, we were greeted, with a large smile and a lively tone, by a floor salesman, but, after requesting a SERVICE MANAGER, the smile disappeared and the voice became droll and monotone. We were, then, directed to the Service desk where we were met by an associate by the name of Dave (no last name given). Dave proceeded to tell us that the Service manager has absolutely " no face contact" with the customer. Very odd. I've never heard of a manager not wanting to correct bad contact with the public before. He, then, proceeded to try his best to spin and deflect the situation in another direction. He told us, further, that it was not the stores responsibility to honor the warranty, but, the manufacturer. Although, by selling the manufacturers product, it makes them an agent of said manufacturer. A fact that through ALL of the contact we managed, had NEVER been mentioned ONCE! Then, there was no way we could see and /or compare the photos and measurements the associate took. Finally, he was unable to give out the Sales managers name OR email and he handed us a faded, copied sheet of numbers to TRY and call to resolve our dispute. Which suggested to me, because of the condition of the paper, faded ink and availability (he did not need to search for the paper), that this was not an isolated incident, this type of treatment was normal. We feel that, though the mattress has been bought and paid for, in part because of the guarantee, the store, nor its staff operated in good faith, either directly or indirectly. We feel that each encounter was meant to discourage us from further contact, in an concerted effort to avoid the responsibility of honoring the warranty. This treatment has caused us much regret for purchasing the mattress, as well as the thousands of dollars we have spent there in addition. We feel we have not been valued as customers, at all. It is, honestly, worse than the Shuffle or 3 card Monty game.. I am surprised and disappointed. I, honestly, expected more from a multi million dollar company than to lose customers and advertisements over, what to them, amounts to, by comparison, little to nothing.. Sometimes good and, sometimes bad, but, you learn something new everyday..
• JJ

  Jack Jackson

  6 days ago
  1.0
  Beware Beware Beware. Do NOT PURCHASE ANYTHING from them. They do not stand behind their products. Service department manager Samantha does not answer calls nor does she call back. So if you want to plunck down thousands of dollars on furniture, your on your own. You have been warned.
• DB

  Deja' Marie Brown

  Nov 11, 2025
  1.0
  Beautiful furniture however the overall experience was a nightmare. It’s funny because we still don’t have all of our furniture and yet our new one is still defected. We bought a bedroom set without the bed frame to add on to our current furniture. Paid for everything in full but didn’t have our furniture all at the same time, had several failed deliveries, failed attempt calls, miscommunication on the store’s end, and so on. Our initial delivery was October 18th. 2 nightstands, 1 dresser. We received all but 1 nightstand and the dresser was severely defected with major scratches on the doors and sides. The store called the day of initial delivery informing us 1 nightstand is not arriving because it wasn’t on the truck for some reason. Regarding the dresser, I called the store immediately because the delivery men didn’t speak English and rushed out of our house when we tried to send the dresser back on the truck. I called the store, hardly anyone picks up or hangs up on you. It takes about an hour to get ahold of someone unless you come in contact with someone actually doing their job. Our salesperson was pretty much helpless as nice as he was. It just seems like a lot of people didn’t know how to handle our situation(s) so far. After coming in contact, I explained the situation for the dresser and we rescheduled for the nightstand delivery that following Tuesday on October 21st. The day comes around and that fails of course. The dresser situation was ongoing for weeks trying to figure something out, repairs to replacements, and having to explain the situation over and over again. We texted the store’s text line pictures of the defective dresser and waited days to hear back. They offered to repair if a replacement wasn’t an option, and all we had to do was schedule a time; this never happened and we never heard back after our last text. It wasn’t until a week ago(?) that we were finally able to come in contact with 2 helpful people who dug into our situation a little more. I came into contact with someone from the repair department who helped schedule a replacement for the dresser, and our nightstand as well. The dresser replacement delivery was today November 11th. It went smoothly however it was not protected like last time, and the delivery men bumped it on our doors twice (the dresser is alright though). The replacement does have a few missing patches of paint and the backboard is cracked in a corner (assuming it’s from being screwed in), but I’m sure this can be amended. At least the replacement isn’t in terrible condition like the first dresser. Before we actually had some real help, we had 4 total delivery attempts for the nightstand. On the store’s end, the order appeared to be canceled or was never actually processed to be delivered. Even though we received texts for delivery times, we never actually had a delivery. It’s really disappointing how long this is taking given we haven’t received our nightstand yet. Today is November 11th already and we still don’t know what’s with the nightstand situation. Previously, we’ve had delivery attempts for the October 18th, 21st, November 3rd, and 8th. I came into contact with the store manager so she’d be able to look into it more, and turns out they’re not in stock or somewhere in a warehouse. We’re hoping to having our product soon. I just don’t understand how we can pay for something that’s not in stock if that’s the case. Overall, I’m hoping this can be over with as soon as possible. I wouldn’t personally recommend people to purchase from Raymour given my experience, but the furniture itself is well made and nice. I just think this is all due to poor communication, management, and protocol on their end. Other than that, I’ve had good experiences communicating to people that I’ve actually come into contact with who all seem very nice. If I could, I would return all my bedroom furniture I bought and go elsewhere.
• PL

  Ping Ping Lim

  Nov 11, 2025
  1.0
  I bought a mattress, night stand & a 5 drawers chest on Oct 26. After payment, I realized I had a $25 voucher & submitted for processing. I was told that the refund will happen in 7-10 business days. I called after 10th business days & I was asked to wait for another weekend. However, after the last weekend, my call gets cancelled everytime I dial in ... I called several times at different time of the day, it is the same. My call was cancelled & there are times it was picked up & then drop my call again. I do not understand why is this happening. Why can't the store process a refund properly & timely. This is fustrating!!!

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