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A Pye-Barker Fire & Safety Company, Mountain Alarm is the preferred provider of alarm monitoring, installation, maintenance services, and inspection services for fire alarms, security alarms, CCTV systems, and access control systems in the region.
Feedback on customer service is mixed; while some customers praise the helpfulness and professionalism of staff, others report poor service and lack of responsiveness.
Technical Support
Many customers express dissatisfaction with technical support, citing issues with equipment and slow response times to service calls.
Service Quality
There are complaints about the quality of service provided, including installation issues and billing practices, with some customers feeling misled.
Positive Experiences
Despite negative feedback, several customers highlight positive experiences with specific staff members and express overall satisfaction with the service.
Company Transition
The transition from Burgarello to Mountain Alarm has led to a decline in service quality for some long-term customers.
WA
Willis Allen
May 5, 2023
1.0
The company I was with for many years was bought by Mountain Alarm. Unfortunately I remained with them and had many bad experiences with their technical support, equipment and customer service. I called and cancelled their services and a month later was billed again. There is nothing secure with this security company and I recommend buying your own cameras and working with them.
PS
Paul Schumacher
Aug 13, 2021
5.0
I thought Luz did a good job. She was clear and concise as well as helpful. Also patient.
When she needed help on an issue, she quickly got it.
Frequently Asked Questions About Pye-Barker Fire & Safety, formerly Mountain Alarm
What services does Pye-Barker Fire & Safety, formerly Mountain Alarm, provide?
They provide alarm monitoring, installation, maintenance, and inspection services for fire alarms, security alarms, CCTV systems, and access control systems.
What are the regular business hours of Pye-Barker Fire & Safety in Sparks, NV?
They are open Monday through Friday from 8:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
Is there emergency service available outside of regular hours?
Yes, emergency service is available after hours and on holidays.
Where is Pye-Barker Fire & Safety located?
The business is located at 50 Snider Way, Sparks, NV 89431, USA.
How can I request a free estimate from Pye-Barker Fire & Safety?
You can request a free estimate by visiting their website at https://pyebarkerfire.com/locations/Sparks-NV/.
Does Pye-Barker Fire & Safety have wheelchair accessible entrances?
Yes, the facility has wheelchair accessible entrances.
What is the main phone number to contact Pye-Barker Fire & Safety in Sparks?
The main phone number is +1 775-359-9415.
Are there nearby automotive services around Pye-Barker Fire & Safety?
Yes, nearby automotive services include A Master Mechanic, Al's Rod and Custom, The Tint Shoppe, and All American Auto Repair & Tires which could be convenient for customers working on their vehicles when visiting.
What nearby home and security service providers are close to Pye-Barker Fire & Safety?
Nearby providers include Mountain Alarm, A Pye-Barker Fire & Safety Company and Burgarello Alarm Inc, useful for additional home security or fire safety needs.
What local spots near Pye-Barker Fire & Safety are good for dining or shopping?
Nearby dining includes Juicy's Giant Hamburgers, and for shopping, you can visit Sierra Smoke Shop or Kaleo Blooms, perfect for a meal or gift shopping before or after your visit.