Business Details
About
Hot Tub Store
Welcome to Hot Tub Superstore, your premier destination for all things hot tubs and swim spas in Reno, NV. As a family-owned business, we take pride in our success and are thrilled to announce our expansion to locations in Arizona. With over 60 different models of hot tubs and swim spas, we offer a wide selection to cater to your specific needs and preferences. Whether you're looking for relaxation, therapy, or entertainment, we have the perfect hot tub or spa. In addition, we offer a variety of spa chemicals, accessories, and professional service. Visit our hot tub and swim spa store in Reno, NV, today and experience the luxury and comfort our spas offer.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitNot available
Location
Hours
Reviews
4.8
240 reviews
5 stars
222
4 stars2
3 stars3
2 stars1
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, helpful, and attentive throughout the purchasing and delivery process.
Product Quality
Overall, customers expressed satisfaction with the quality of the hot tubs, although some reported issues with specific models.
Delivery Experience
Most reviews highlighted a smooth and efficient delivery process, with staff being professional and accommodating.
Post-Purchase Support
While many customers appreciated follow-up support, some expressed frustration with slow responses and unresolved issues after purchase.
Sales Experience
Customers frequently mentioned positive experiences with sales representatives, particularly Zack and Nakai, for their patience and lack of pressure.
- AWAshley WadeDec 28, 20255.0Easy from start to finish! Russ was knowledgeable and answered all our questions.
- JRJulie RoweDec 26, 20255.0Russ was very helpful, patient and kind even though we were honest that we were shopping around. He was great to work with and really listened to what we were looking for and gave us several options to choose from… can’t wait for delivery day! Will update after received.
- BBbattlebornSep 21, 20255.0As of this posting, we have had our new hot tub for about four months. I wanted to wait some time to write this review to see how everything went prior to posting. The staff (team) and quality of products offered is what makes this place different and better than other hot tub stores. Zach, Emily, Mike and David made the whole process of purchasing, coordinating, delivering and following up with satisfaction a breeze. First off... we had an old hot tub that we needed to get rid of. The hot tub came with the purchase of our home and throughout the years we had the unfortunate experience of dealing with other dealers in town. Zach helped us out with the selection process and ultimately with the purchase of our hot tub. Zach was great... he knows the products and did not try to upsell anything. He informed us of options that were available but put no pressure on us to purchase them which was appreciated. After we selected our hot tub, Zach guided us with ease through the purchase which literally took about thirty minutes. Emily coordinated the delivery process by making sure there was enough space, access to the area etc. Emily stayed in contact with us and was very responsive when we had any questions that arose. Mike and his son were fantastic in removal of our old hot tub and delivering our new one. Mike actually accommodated my busy schedule and fit us in on my only day off. Mike was very professional and kept in constant contact with me regarding time of arrival etc. Mike was also very thorough in walking us through the functions and maintenance of the new tub. David called me a few days after everything was set up and running. David is also very professional and reassuring with our ultimate experience. David wanted to make sure that we were truly satisfied with everything from the purchase, quality of the product to the delivery. This truly is the kind of customer service that is missing in so many other businesses and industries.
- JFJ.R. FordSep 6, 20255.0Hot tub superstore has awesome pricing and customer service. Chris was great to deal with with the install of our hot tub, answered all our questions and helps whenever we need it.
- NFNic ForsbergSep 6, 20255.0The store answered all of our questions prior to purchase and made the experience so easy. Delivery was super simple and very accommodating. I would recommend hot tub superstore to anyone interested in purchasing a hot tub!
Frequently Asked Questions About Hot Tub Superstore
Where is Hot Tub Superstore located?
Hot Tub Superstore is located at 9728 S Virginia St, Suite A, Reno, NV 89511, USA.
What products does Hot Tub Superstore offer?
Hot Tub Superstore offers hot tubs, swim spas, and a variety of chemicals and accessories for spas.
What brands are available at Hot Tub Superstore?
Hot Tub Superstore carries brands such as Luxuria Spas, Vita Spa, American Whirlpool, E-Z Clor, PowerPool, Smarttop by Leisure Concepts, and Covana.
What are the operating hours for Hot Tub Superstore?
The store is open Monday through Saturday from 11:00 AM to 5:00 PM, and Sunday from 12:00 PM to 4:00 PM.
Does Hot Tub Superstore offer delivery and repair services?
Yes, they provide delivery as well as maintenance and repair services for hot tubs and swim spas.
What payment methods are accepted at Hot Tub Superstore?
They accept American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa payments.
Is Hot Tub Superstore wheelchair accessible?
Yes, Hot Tub Superstore has a wheelchair accessible entrance and parking, but seating and restrooms are not wheelchair accessible.
Are appointments required to visit Hot Tub Superstore?
No, appointments are not required; customers can visit without prior booking.
What nearby gyms or fitness centers are close to Hot Tub Superstore?
Pure Krav Maga Reno and Fascinating Rhythm School of Performing Arts are nearby gyms that customers can visit before or after shopping at Hot Tub Superstore.
What home improvement stores are located near Hot Tub Superstore?
Nearby are home improvement stores like LL Flooring, Lumber Liquidators, and Pestmaster of Reno, which customers might consider visiting in conjunction with Hot Tub Superstore.
Where can I find automotive services near Hot Tub Superstore?
Nearby automotive services include Tesla Service Center, Les Schwab Tire Center, and Cool Classics International for vehicle repairs and purchases.