Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
385 reviews
5 stars
295
4 stars
33
3 stars
19
2 stars
7
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly and helpful nature of the staff, particularly highlighting sales associates like Shawn and Gary.
Delivery Experience
The delivery service received high marks for professionalism, punctuality, and care in handling items, with many customers expressing satisfaction with the delivery teams.
Product Quality
Customers reported being very satisfied with the quality of the furniture and appliances purchased, often noting that items exceeded their expectations.
Shopping Experience
Overall shopping experiences were described as positive, with many customers appreciating the lack of pressure from sales staff and the helpfulness in finding the right products.
Issues with Orders
Some customers expressed frustration with delays in delivery and issues with product returns, indicating a need for improvement in communication regarding order timelines.
- MMMike Middelkoop3 days ago5.0Movers were very profesional and courteous. Took the tome to make sure everything was just right and explained everything as they went along. Five star service for sure.
- DSDebbie Smith5 days ago5.0Leather couch and chairs delivered and set up with care. Awesome delivery guys. Thanks
- KBKurtis BrydenJan 3, 20265.0Great experience. The delivery team was extremely friendly and Punctual.
- RCReg CreweDec 23, 20255.0The service was awesome. Our sales associate Imran Zubash was so accommodating and went above expectations. Delivery was way ahead of expected date. Delivery guys were very good. We love the sectional. Quality and fit is perfect. Thank you! Overall 10/10.
- AMArnelle McleanDec 20, 20255.0My daughter’s furniture was delivered today to her new home. The men were wonderful. Great shopping experience as well. Thank you!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. For full details, check the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price within 30 days of purchase from The Brick or a competitor, The Brick will refund the difference. Some conditions apply.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be cancelled and refunded any time prior to delivery or pick up. Refunds are made to the original payment method. Deposits on Special Order items are non-refundable.
How can I add an extended warranty to my purchase?
You can add an extended warranty during purchase in store or online, or up to 30 days after product delivery by visiting a store. Warranty options are available during online checkout.
What delivery and pickup options does The Brick provide?
The Brick offers curbside pickup, delivery, and no-contact delivery services in most areas, including third-party courier delivery where needed.
What are The Brick's store hours?
The Brick is open Monday to Wednesday and Saturday from 9:00 AM to 5:00 PM, Thursday and Friday from 9:00 AM to 7:00 PM, and closed on Sundays and November 11 (holiday).
What brands can I find at The Brick?
The Brick offers many brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, Amazon, Miele, Panasonic, and more.
Is The Brick wheelchair accessible?
Yes, The Brick has wheelchair accessible entrances and parking to accommodate all customers.
What notable places are near The Brick in New Glasgow?
Near The Brick, you can find Gig's Pizza & Alma Variety Store for quick food options, Canada Post for mailing needs, and Joe Chow's Restaurant for Asian cuisine.
How can nearby businesses like Gig's Pizza & Alma Variety Store enhance my visit to The Brick?
After shopping at The Brick, you can easily grab a quick meal at nearby Gig's Pizza & Alma Variety Store, making your visit more convenient and enjoyable.
Are there any entertainment or leisure options close to The Brick?
Yes, Rack & Cue, a pool and pub venue, and the Pictou County YMCA are nearby for entertainment and wellness activities before or after your visit.