Raymour & Flanigan Furniture and Mattress Store

Reviews

• YM

  Yohanny Mota

  3 days ago
  5.0
  Excelente servicio, Buena vendedora Alison Rodríguez
• GL

  Gina Levash

  Jan 6, 2026
  5.0
  Alison R. was fantastic! She was patient, knowledgeable and friendly.
• FL

  Francene Laubtner

  Jan 4, 2026
  5.0
  We would like to praise our Salesperson, Alison Rodriguez on her professionalism and courtesy in selling our reclining love seat. She even followed up with our purchase. We have been long time customers of Raymour & Flanagan and are very satisfied with the product. Thank you. Barbara Laubtner, Customer
• PD

  Pertuz Denise

  Nov 24, 2025
  1.0
  I am really disappointed with my experience. I was promised a price-match refund, but weeks later I am still waiting. Karla from customer service and two managers told me I would get a call back, but no one ever followed through. When I expressed my frustration, Karla emailed me saying all communication would now be through email, CC’d a bunch of people I do not know, and then stopped responding there too. I have made several calls, sent emails, and even went to the store in person. The excuses keep changing, “the system is down,” “another department handles that," but nothing gets resolved. When I visited, the customer service area did not look busy, which made the lack of follow-up even more frustrating. My advice: always compare prices with other stores, like Ashley, before buying at Raymond and Flanigan. You can save yourself a lot of money and avoid this kind of stress. Their price-match promise has not been honored, and I am still waiting for a refund that should have been simple.
• RI

  Rina Iarrapino

  Nov 17, 2025
  1.0
  0/5 Unsafe Product, Missing Furniture, and Terrible Customer Service I had a terrifying experience with the nursery rocking chair I purchased as part of a larger furniture order from Raymour & Flanigan. While gently rocking with my baby, truly minimal movement, the chair suddenly became unstable. I fell backwards, hit my head, and my shoulder became dislocated from the impact of hitting the ground. I do have a weak shoulder from an old injury, but this fall caused it to dislocate. I honestly wish I had cameras in the living room to capture the incident, because it was so sudden and dangerous. Thank God my baby wasn’t injured, though it was a frightening moment for her. I’m also grateful my mom was there to take the baby while I tried to deal with my shoulder. I immediately called to report the incident, hoping someone would follow up. No one ever called me back. In fact, communication from them seemed to stop completely after I reported what happened. On top of this, they still haven’t delivered a piece of furniture I purchased almost a year ago. No updates, no follow-through, nothing. And this wasn’t the first bad experience. When they delivered my dining table, the delivery person refused to help add the extension and told me the next delivery team (bringing the chairs) would handle it. Instead, he rushed me to sign his iPad with a five-star review that absolutely wasn’t earned. Between the unsafe chair, the injury, the lack of any follow-up, the missing furniture, and the poor delivery service, I will never buy from Raymour & Flanigan again. I’ve lost trust in both their products and their customer care.

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