Business Details
About
Chimney SweepMasonry ContractorChimney ContractorWaterproofing Company
Serving the Boone, Blowing Rock, West Jefferson, Bakersville, and Johnson City areas of the High Country as a Certified Chimney Service near you. We are committed to protecting you and your family on the principle of prevention. Are you looking for a quality, experienced and professional chimney contractor? How much does a level 2 chimney inspection cost? How often should you have your chimney swept? Call the experts at Tristan’s Chimney Service. We bring over 25 years of experience to each job and, as a family-owned and operated chimney sweep service, you can count on prompt, efficient, and personal service.
Details
- Onsite servicesAvailable
Location
Ember Keepers Chimney and Fireplace
1203 Millers Gap Hwy, Newland, NC
28657, United States
Hours
Reviews
4.9
223 reviews
5 stars
209
4 stars
7
3 stars1
2 stars2
1 star
4
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians are consistently described as professional, knowledgeable, and courteous, providing thorough inspections and services.
Customer Service
Customers appreciate the excellent communication and responsiveness from both technicians and office staff, enhancing their overall experience.
Quality of Work
Most reviews highlight the thoroughness and quality of the work performed, with many customers expressing satisfaction with the results.
Timeliness
The business is noted for being punctual, with technicians arriving on time for scheduled appointments.
Mixed Experiences
A few customers reported concerns about upselling and perceived high quotes for repairs, suggesting a need for clearer communication regarding necessary services.
- RMRobert MoulAug 27, 20255.0Tristan’s employees showed up on time and were very helpful to assist me in understanding my fireplace options. Thanks!
- PBPete BestAug 21, 20255.0These guys are great! Three thumbs up! Thank you!!
- WHWayne HuotAug 11, 20255.0Very professional, thorough, and extremely polite. Showed up when they said they would.Looking forward to them doing the work.
- JEJason EldrethAug 7, 20255.0The guys did a great job installing our new chimney cap!
- MMMary Neal MeadorAug 4, 20255.0Graham was very helpful in talking through the ways we could accomplish the job of replacing an old heatilator with a new wood stove. After we finish the demo and build out a heat shield, we'll be having the folks at Tristan's back to install a new chimney and hook up the stove. This is our second install with them, and we've been very happy with the work.
Frequently Asked Questions About Ember Keepers Chimney and Fireplace
Why do I need to have my chimney professionally cleaned?
Whether you burn wood or fire logs, flammable particles are created and carried up with the smoke. These particles can settle along your chimney liner and cause a chimney fire, which can easily spread to other areas of your home through cracks in the liner. We recommend as well as the national fire protection association an annual inspection
What is causing my fireplace to smoke and what should I do about it?
If your fireplace is smoking, check for these things:
Creosote buildup in the flue and on the cap, animals and nesting materials, or other flue blockages. The best way to handle these things is to have your chimney professionally cleaned.
Why is my fireplace stinky and what can I do?
Most chimney odor problems are a result of creosote paired with humidity. The simple solution is to have your chimney cleaned and waterproofed. Be sure to have your chimney checked for leaks as well and ask about a top-mounted damper.
What should I do if I have a chimney fire?
If you have a chimney fire, call the fire department and evacuate your home. Do not use your chimney and fireplace until it has been professionally inspected and cleared for use.
How often should I have my chimney checked?
The NFPA recommends that you get your chimney inspected annually, and swept as needed.
Should I do anything before my chimney sweep appointment?
Have decorations and valuables removed from the hearth area or from around the floor directly in front of and to the sides of the fireplace, before your certified sweep arrives. Also please refrain from having a wood fire for at least 24 hours prior.
How long does a chimney sweep appointment last?
The process can usually take an hour to an hour and a half.
If my chimney doesn't meet the current standard, can't I just put a gas log set in it?
Gas logs are not a repair system. The firebox and venting system must still meet the standards set by the manufacture of the log set as well as the NFPA 211.
Why is it important to have my chimney professionally cleaned?
Professional chimney cleaning removes flammable creosote buildup that can cause chimney fires and spread to your home. Annual inspections and cleanings are recommended for safety.
What causes my fireplace to smoke and how can I fix it?
Smoke can be caused by creosote buildup, animals, or flue blockages. The best solution is to have your chimney professionally cleaned to remove these obstructions.
What should I do if my fireplace smells bad?
Bad odors usually come from creosote combined with humidity. Cleaning, waterproofing, leak checking, and installing a top-mounted damper can solve the problem.
How should I respond to a chimney fire?
Call the fire department immediately and evacuate your home. Do not use the chimney or fireplace until it has been inspected and cleared by a professional.
How often should I have my chimney inspected and swept?
The NFPA recommends an annual chimney inspection, and sweeping as needed based on debris and buildup.
What preparations are needed before my chimney sweep appointment?
Remove decorations and valuables from the hearth and surrounding floor area. Avoid having a wood fire for at least 24 hours prior to appointment.
How long does a typical chimney sweep appointment take?
A chimney sweep appointment usually lasts between one hour and one and a half hours.
Can I install a gas log set if my chimney doesn’t meet current standards?
No, gas logs are not a fix for chimney issues. The firebox and venting must meet standards by the log manufacturer and NFPA 211.
What nearby services can help me complement chimney maintenance?
Nearby services such as Stines High-Country Insulation for home improvement and Avery Heating & Air Conditioning for HVAC can support your home's overall maintenance alongside chimney care.
Are there convenient places around Ember Keepers Chimney and Fireplace for after-service refreshments or errands?
Yes, you can visit Big Mike's Coffee Shop for refreshments, La Commercial for groceries, or Avery Family Impact Thrift Store for shopping after your appointment.
How can nearby transportation services help me reach Ember Keepers Chimney and Fireplace?
High-Country Black Car Service offers local transportation that can help customers reach the chimney service's location at 1203 Millers Gap Hwy in Newland, NC.