Business Details
About
Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Value City Furniture
8101 N University City Boulevard suite b, Charlotte, NC
28213, United States
Hours
Reviews
4.4
2,443 reviews
5 stars
1,853
4 stars
203
3 stars
91
2 stars
48
1 star
248
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the sales staff for their helpfulness and professionalism, many reported poor customer service experiences, particularly regarding delivery issues and lack of communication.
Delivery Issues
Numerous reviews highlighted significant delays and miscommunication regarding delivery dates, with many customers expressing frustration over receiving incomplete orders or items that were damaged.
Product Quality
Customers had mixed feelings about product quality, with some satisfied with their purchases while others reported receiving damaged or defective items.
Sales Experience
Several customers had positive experiences with sales associates, noting their knowledge and assistance, but others felt ignored or unacknowledged during their visits.
Warranty Concerns
Multiple reviews indicated dissatisfaction with the warranty services, with customers feeling that the protection plans were ineffective and difficult to navigate.
- RKRam Kumar3 days ago1.0I have purchased the couch for 6000$ and facing multiple issues, requests for service finally they came with a different piece with a different color texture, no response from the service team
- SSSNLNov 15, 20255.0There are not enough stars to describe Rebecca!!! She is phenomenal!!
- ABApril BOct 28, 20251.0I got a table and four chairs was thinking I was getting a good deal when they sold show me a table they had hidden damage then in the process of loading the table because they only had one person to load the table was scratched up more then after doing more research, they actually show me the table for more than if I would’ve bought it online from the same store but in the store they’re saying you get 20% off when actuality you’re paying more. I feel like I was scammed all the way around, so don’t shop, dear their clearance is not clearance.😡😡
- RJRobin JohnsonOct 17, 20255.0From the time we walked into the store until the time our furniture was delivered, the service was great. The staff listened to us, offered their expertise, and exhibited great customer service.
- RCRavi ChithiralaOct 3, 20251.0Extreme Delays & Unacceptable Customer Service on $1500 Dining Table Order I placed an order for a dining table (worth approximately $1,500) during the Memorial Day Weekend Sale. The full payment was processed immediately, and I was given an initial delivery estimate of 2 weeks. Since then, the delivery date has been postponed multiple times. • Initial delay pushed the delivery to 5 months. • The delivery was then set for this week (4 days away). • I was just called and told the delivery is now postponed for an additional 4 months, making the total wait time nearly 9 months for an item I was promised in 2 weeks. This lack of reliable information and communication is unacceptable. What is worse is the customer service response. When I called to express my frustration, the staff was unhelpful and dismissive, essentially stating that I must wait and offering zero compensation for the immense inconvenience caused by holding my money for almost a year. Value City Furniture has failed to deliver the product, provide an accurate timeline, or offer basic, respectful customer service. Buyers should be aware that their posted delivery dates are meaningless and customer satisfaction is clearly not a priority.
Frequently Asked Questions About Value City Furniture
What are the regular store hours for Value City Furniture in Charlotte?
Value City Furniture in Charlotte is open Monday to Saturday from 10:00 AM to 9:00 PM and on Sunday from 11:00 AM to 7:00 PM.
Does Value City Furniture offer in-store pickup for purchases?
Yes, Value City Furniture offers in-store pickup services.
Is home delivery available for furniture purchases at this store?
No, delivery is not offered at this Value City Furniture location.
Which payment methods are accepted at Value City Furniture Charlotte?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Financing, Mastercard, Travelers Check, and Visa.
Does this store provide assembly services for purchased furniture?
Yes, assembly services are available for the furniture you purchase.
What brands of furniture can I find at Value City Furniture in Charlotte?
You can find brands such as Make It You and ComforTECH.
What types of furniture products are available at this location?
The store offers furniture, sofas, sectionals, loveseats, coffee tables, beds, mattresses, dressers, dining tables, chairs, and patio furniture.
Can I visit nearby stores or amenities when shopping at Value City Furniture?
Yes, nearby you can visit The Commons at Chancellor Park shopping center, Gabe's discount store, and Hobby Lobby for arts and crafts.
Are there dining options near Value City Furniture in Charlotte?
Nearby dining options include Honest Indian Vegetarian Restaurant, Choice Indian Restaurant, The Goal Kitchen + Sports Bar, Leo’s 49 Sports Bar, and Sandwich Construction Co.
What entertainment or service facilities are located near Value City Furniture?
Nearby facilities include ZX Fitness gym, MY BELLA NAIL BAR and Today Nails & Tan beauty salons, as well as auto services like Xpress Lube of Charlotte and Pro Shine Car Wash.