Business Details
About
Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
1,899 reviews
5 stars
1,456
4 stars
172
3 stars
60
2 stars
31
1 star
180
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported significant delays in delivery, with some waiting months for their furniture and experiencing missing items upon arrival.
Customer Service
Feedback highlighted poor customer service experiences, including unresponsive staff, rude management, and lack of communication regarding orders.
Product Quality
Several reviews mentioned dissatisfaction with the quality of furniture, including damaged items upon delivery and issues with warranty claims.
Sales Experience
While some customers praised the helpfulness and professionalism of sales associates, others experienced pushy sales tactics and misinformation about product availability.
Positive Delivery Teams
Despite the issues with customer service, many customers praised the professionalism and efficiency of the delivery teams.
- MMMable Mcfarlen3 days ago1.0Overall experience wirh the salesman Brandon was great, he was very resourceful and made the process easy. The delivery team were nice and pleasant but did seem to struggle with getting the furniture in without any damage to the item or my walls.The marks are not just scuffs but actually indented in the wall of my newly built home.
- LWLeslie Walker6 days ago5.0Brandon was so helpful. He was patient and informative about the furniture and finance.
- SSSNLNov 15, 20251.0Professionalism is severely lacking. I waited 3 weeks for the items to arrive. Very poor communication on the day of delivery. I never received the tracking link. They showed up 2.5 hours late. The couch arrived dirty, I declined it. The delivery team said it was from their hands. They shoved the couch through the door of a brand new house and damaged it. Caree from the store called that night and promised.to follow up the nexr day. This is day two and NO ONE has called. When I called customer service stated that a new one could be delivered on Dec 18th, that's too late. I want a full refund and my door replaced.
- VHVashti HaleNov 13, 20255.0My furniture delivery was excellent! The team arrived on time, handled everything with care, and made sure each piece was placed exactly where I wanted. They were polite, professional, and efficient. I’m very satisfied with both the quality of the furniture and the delivery experience!
- VMVictor MendozaOct 28, 20251.0Extremely ANGRY AND DISAPPOINTED!!! Today I finally received my delivery after 11 days of delay, 2 complaints, the base of the mattress ERGO ADJ BASE-KIT $3,244.03 dls it doesn't work properly and Night Stand with USB and night sensor $499.99 dls cords were cut off. I hope this review can be seen by a senior manager or a corporate associate and help me solve this situation ASAP, VCF has a lot to improve...
Frequently Asked Questions About Value City Furniture
What are the regular store hours for Value City Furniture in Charlotte?
Value City Furniture is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does Value City Furniture offer pickup or delivery services?
Value City Furniture does not offer pickup or delivery services.
What types of payment options are accepted at Value City Furniture?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Financing, Mastercard, Travelers Check, and Visa.
What brands can I find at Value City Furniture?
You can shop brands such as Make It You and ComforTECH at Value City Furniture.
What kinds of furniture products are available at this store?
The store offers furniture including sofas, sectionals, loveseats, coffee tables, beds, mattresses, dressers, dining tables, chairs, and patio furniture.
Is there made-to-order or custom furniture available at Value City Furniture?
Value City Furniture offers stylish, quality furniture with collections for living rooms, dining rooms, bedrooms and more, featuring craftsmanship without furniture regret.
Where is Value City Furniture located in Charlotte?
Value City Furniture is located at 9527 South Blvd, Charlotte, NC 28273, USA.
What social media platforms can I follow Value City Furniture on?
You can follow them on Pinterest, TikTok, YouTube, Facebook, Instagram, and Twitter.
Are there any nearby coffee shops where I can relax before or after visiting Value City Furniture?
Yes, Starbucks is nearby, offering a great spot for coffee and relaxation during your visit.
Can I shop at other stores near Value City Furniture for a combined shopping trip?
Absolutely! Nearby stores include Target Pineville for groceries and department store items, JOANN Fabric and Craft Stores for arts and crafts, and Big Lots for discount products.
What dining options are close to Value City Furniture for a meal during your shopping visit?
Nearby dining options include Pizza Hut Express, Popeyes® Louisiana Kitchen, McDonald's, and Smoothie King, providing a variety of fast food and smoothie choices.