About
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Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.3
1,649 reviews
5 stars
1,164
4 stars
180
3 stars
65
2 stars
43
1 star
197
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the sales staff, particularly highlighting individuals like Ange, Jessica, and Rita.
Delivery Experience
The delivery service received positive feedback for being punctual, professional, and courteous, although there were some complaints about delays and issues with damaged items.
Product Quality Issues
Several customers reported receiving damaged or defective products, leading to dissatisfaction with the resolution process and overall service after the sale.
Sales Process
While many found the sales process smooth and enjoyable, some customers experienced confusion regarding delivery timelines and product availability.
- VBvivian baka1 day ago5.0Pretty and Jessica were extremely helpful and offered me great service today at the Moncton store! They were very kind and sweet! I definitely recommend going to them if you need any assistance!
- RRRachel Renauld5 days ago5.0The service was impeccable. They were on time, very friendly and gave us a few advices. The sofa truly cradles you like a baby. We love the style, colour and comfort. Very sturdy and we love the wider seats.
- JKJordan KellyDec 27, 20255.0Jessica at the Moncton location REALLY knew her stuff. I went to purchase furniture for conference rooms, kitchen, dining, tvs, wall units chairs etc. She had displayed the product very well, wasted no one’s time straight forward and honest. I could tell she had grasped my visions and tried to build my spaces to the best of her ability. I will be working with her again!
- SKShreay khannaDec 19, 20251.0Terrible customer service. I took protection on my recliner and it’s more than 6 months Brick staff is telling me you have to wait until part comes in. It’s so pathetic waiting for my recliner to be fixed takes time more than 6 months. On top of that their technician came once to repair with available stuff they had and broke my recliner and never came back to fix. Never GO TO BRICKS! They will treat you good as long as you are buying once sales is completed they don’t care. SHAME ON YOU GUYS. TAKING PEOPLE’s Money and not giving them service when needed. YOU SHOULD SHUT DOWN YOUR BUSINESS IF CAN’T PROVIDE SERVICE AFTER PAYING 1000s OF DOLLARS. BRICKS IS JUST SCAM. RUDE CUSTOMER SERVICE.
- SBSylvie Cormier BelliveauDec 12, 20251.0Great place if you like stress and have time to waste after delivery! Spent $6000 for a new sofa set and got a broken sofa delivered within 6 days of purchase! It’s been 2 weeks with the broken sofa with a bent frame, arm that make noise when you put your arm on it and a recliner that doesn’t work correctly with no timeline on when it will be fixed. They should have sent a replacement sofa within 6 days to make things right quickly! The story: My husband paid $6000 for a brand new reclining sofa and 2 chairs on November 23rd. To our surprise, we got a call that delivery would happen 6 days after purchase on Nov 29th, we were very impressed with the quick timeline until we noticed upon delivery the sofa was damaged and badly bent/crooked. My husband is the one who noticed and pointed it out to the delivery guy who told us to contact the store but explained it probably only needs to “settle” as cushions were squished from delivery etc but we again pointed out the frame sat higher from the floor on one end compared to the other. They left and my husband immediately sit in “his usual spot” and noticed the recliner doesn’t work properly due to the bent frame. We called the store within that first hour and sent an email with photos and a video showing the delivered sofa is damaged! We figured since it only took 6 days to receive the sofa that we could get a quick replacement within 6 days to make things right but NO! Unfortunately we are still stuck with the broken sofa, tomorrow it will be 2 weeks since we have it. They sent a service guy 10 days ago who mentioned he could replace part of the frame, and the arms which make noise he mentioned he could just glue them back. I can’t believe it! $6000 spent and we are getting a refurbished item that is only going to be fixed who knows when and who knows if it will still look weird or have other issues? Christmas is fast approaching where we will be receiving guests with a bent new sofa with one side that is uncomfortable can’t recline. This is not what we bought! Meanwhile my leather sofa that was in perfect condition is now in our basement. What an embarrassment for us but it looks badly on The Brick when we get visitors and tell them that’s what we received for $6000. My husband has gone there in person already for follow ups, called and even had to come home from work for the service guy to come assess the damages - wasting so much of his time on this already. I feel so bad for him and I know how extremely disappointed he is after all this money spent but he is more of a nice guy. He plans to stop in again today to talk to them. He is so busy already and really doesn’t have time for this. Send a replacement already, give us what we bought!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item. Please check the Satisfaction Guarantee page on The Brick's website for complete details.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price advertised by The Brick or a competitor within 30 days of purchase, The Brick will refund the difference, subject to conditions. See the Price Guarantee page for more details.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be canceled and refunded before product delivery or pickup. Refunds are made to the original payment method. Deposits on special orders are non-refundable.
How can I add an extended warranty to my purchase?
Extended warranties can be added during purchase online or in-store, or within 30 days after receiving a product by visiting a Brick store. Details are available on The Brick's Warranties and Protection Plans page.
What delivery options does The Brick provide?
The Brick offers premium delivery in most areas, contracts courier services for others, and ships some products via Canada Post. Delivery is within Canada only; currently no deliveries to the USA.
What types of installation and assembly services are available?
Professionally licensed installation and assembly services for appliances, electronics, and furniture are offered at competitive prices. Visit The Brick's Installation and Assembly page for full details.
What are The Brick's store hours?
The Brick Moncton location is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. It is closed on November 11, 2025.
What payment options can I use at The Brick?
The Brick accepts American Express, Cash, Financing options, Mastercard, and Visa for payments.
What nearby shopping centers and stores can I visit in the area?
Nearby shopping includes Sears Canada, Wheeler Park Power Centre, Mapleton Shopping Area, Champlain Place Shopping Centre, Walmart Canada, and Staples Moncton, offering a variety of furniture, electronics, clothing, and office supplies to complement your visit to The Brick.
Are there nearby restaurants where I can dine before or after shopping at The Brick?
Yes, nearby dining options include East Side Mario's (Italian and pizza), Bento Sushi, Starbucks coffee shop, and McDonald's for fast food, providing convenient choices for meals around your shopping trip.
What nearby services and amenities are available around The Brick Moncton?
Services like Trinity Medical Clinic, President's Choice Financial, Scotiabank, Western Union, and Kent Home Improvement store are nearby, making it convenient to manage health, finances, and home improvement needs along with your visit.