Business Details
About
Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.8
2,673 reviews
5 stars
2,437
4 stars
112
3 stars36
2 stars21
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the helpfulness and professionalism of the sales staff, particularly mentioning individuals like Charley, Chris, and David.
Delivery Experience
While many customers appreciated the professionalism and friendliness of the delivery team, there were notable complaints about delivery delays and issues with items not arriving as ordered.
Product Quality
Customers expressed satisfaction with the quality of the furniture purchased, highlighting comfort and variety in options.
Sales Process
The sales process was generally described as smooth and accommodating, with staff allowing customers to browse without pressure, although some felt ignored during their visit.
Communication Issues
Several reviews pointed out confusion and lack of clarity in communication regarding delivery updates and order status.
- SMShannon MaryNov 5, 20255.0Excellent customer service. I’ve ordered a couple items from VCF over the years, and everything along with delivery and assembly has been great. ..but on my most recent purchase I had to cancel my order about a week later (due to my fault of error of measurements.) They were so kind and helpful, even when I called to make this return. That says a lot about their excellent customer service, and I will be sure to shop this location for my upcoming furniture needs! (I think the person who helped me with the return was Mary or Miriam .. I’m sorry I forgot your name but you are SO nice!!) 10/10
- EHEmma HowardOct 29, 20255.0Julia was amazing! Although that bed set that I wanted to get was not in stock, she did everything she could to help me find a solution. She greeted me as soon as I walked into the building and made the experience so easy, it was my first time furniture shopping, so I was definitely out of my element, but she made sure I was well taken care of! Tia also helped me check out and they both explained the delivery process to me. Could not recommend more!
- NJNatika JohnsonOct 24, 20252.0Didn't have IT
- CGCarlos GonzalezOct 23, 20255.0Good service.
- MMMichelle L. Perkins, M.A.Oct 5, 20255.0Charlie is always great. She gives great customer service!
Frequently Asked Questions About Value City Furniture
What types of furniture and brands does Value City Furniture offer?
Value City Furniture offers a variety of furniture including sofas, sectionals, bedroom furniture, dining tables, and mattresses from brands like Make It You and ComforTECH, as well as Tempur-Pedic®, Stearns & Foster®, and Sealy®.
What are the store hours for Value City Furniture?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM. Holiday hours vary, for example, it is closed on Thanksgiving and Christmas Day.
Does Value City Furniture offer delivery or pickup services?
No, Value City Furniture does not offer pickup or delivery services.
What payment options are accepted at Value City Furniture?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, financing, MasterCard, Travelers Check, and Visa.
Does Value City Furniture offer financing options?
Yes, financing is available at Value City Furniture to help with your purchases.
Is assembly service available for furniture purchased at Value City Furniture?
Yes, Value City Furniture offers furniture assembly services.
Where is Value City Furniture located?
Value City Furniture is located at 970 NW Plaza, St Ann, MO 63074, United States.
What shopping centers and stores are near Value City Furniture?
Nearby shopping centers and stores include Northwest Plaza shopping center, The Crossings at Northwest, American Signature Furniture, and Bob's Discount Furniture.
Are there any dining options near Value City Furniture?
Yes, nearby dining options include Pretzel Time, Popeyes, Panda Express, Jersey Mike's Subs, Jack in the Box, and Starbucks, which you can visit before or after shopping.
What fitness and health-related places are close to Value City Furniture?
The Edge Fitness Clubs, offering gym and yoga facilities, and GNC for health supplements, are located near Value City Furniture, making it convenient to combine your furniture shopping with fitness or health needs.