Business Details
About
Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.3
951 reviews
5 stars
708
4 stars
79
3 stars
43
2 stars
22
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful sales staff while others reported rude interactions and poor communication.
Delivery Issues
Frequent complaints about delivery delays, missed appointments, and unprofessional delivery teams.
Product Quality
Customers expressed satisfaction with the quality of furniture, but there were reports of damaged or defective items upon delivery.
Sales Experience
Positive feedback for knowledgeable and friendly salespeople, particularly Laurence Rucker, who received multiple commendations.
Pricing Concerns
Some customers felt that prices were not competitive and expressed disappointment with the value for money.
- JTJennifer T4 days ago1.0Not the fault of the Chippewa location, but the overall experience has been unacceptable. I had a confirmed delivery date of 11/21. When I checked the website, the delivery date had been changed without any notification from VCF. I called the store only to learn the furniture isn’t even in their possession yet—meaning I can’t pick it up before the holiday, when having actual seating for guests might be deemed beneficial, and I have ZERO faith in VCF that it will be delivered before Thanksgiving. I was then given the Customer Care number and from the automated systems was told to expect a 25-minute wait just to get answers that should have been communicated proactively.
- JSJasminka SmajicNov 17, 20251.0Purchased leather set for living room, sold as deluxe leather, supposed to be very durable, scratch resistant but after less than 3 years seats deflated, leather paint pilling, scratches from sitting… I called, they sent someone to take a look and he said it look bad, took a pictures but store didn’t offer any solution. We purchased additional insurance, submitted claim and got denied for coverage, they can fix it but we have to pay out of our pocket. Mind you, we paid top $ we thought we buying quality but honestly we had faux leather that was more durable.
- RPReuben PortoNov 5, 20252.0I would never buy anything here again. Do ur self a favor and go to Bob’s discount or elsewhere.
- CDCold DecemberNov 1, 20255.0Very thing came out great the movers were very helpful and did a great job very fast movement thank you
- ENEmily NicoleOct 29, 20254.0Lawrence was a fantastic salesman to work with. Made the process easy & very friendly. Great customer service. I did end up canceling my order because it went from well delivery it in 7 days to now a 6+ month wait & id have to start paying immediately. Wish that wasnt the case.
Frequently Asked Questions About Value City Furniture
What are the store hours for Value City Furniture?
Value City Furniture is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM. The store is closed on some holiday dates.
Does Value City Furniture offer in-store pickup and delivery options?
Yes, they offer both in-store pickup and delivery services for customer convenience.
What are the pickup hours for items ordered from Value City Furniture?
Pickup is available Tuesday to Saturday from 11:00 AM to 6:00 PM. The store is closed for pickup on Mondays and Sundays.
What types of furniture and products can I find at Value City Furniture?
You can find a variety of furniture including sofas, sectionals, loveseats, coffee tables, beds, mattresses, dressers, dining tables, chairs, and patio furniture.
Which brands are available at Value City Furniture?
Value City Furniture carries brands such as Make It You and ComforTECH.
What payment methods does Value City Furniture accept?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Financing options, MasterCard, Travelers Check, and Visa.
Does Value City Furniture provide any financing options?
Yes, financing specials are available to help you make your next interior design refresh more affordable.
Are there any nearby places I can visit before or after shopping at Value City Furniture?
Yes, nearby you can visit Dollar Tree for discount shopping and arts and crafts, CVS Pharmacy for pharmacy needs, and Shop 'n Save for groceries.
Where can I find nearby services related to automotive care when visiting Value City Furniture?
Near Value City Furniture, you can find Waterway Fuels gas station and car wash, BP gas station, and Car-X Tire & Auto for automotive repairs and tire services.
Are there entertainment options close to Value City Furniture?
Yes, nearby entertainment spots include PBC Bowling and Shrewsbury Lanes, which offer bowling and a bar/pub atmosphere for relaxation before or after shopping.