Business Details
About
Swimming Pool ContractorSwimming Pool Repair Service
Bi-State Pool & Spa is the leading pool builder and renovation company in St. Louis and surrounding areas. Since 1994 we have been committed to providing clients with outstanding customer service and quality products, leaving you with a backyard you and your family can enjoy for years to come. Bi-State’s swimming pool construction division builds some of the highest quality pools in the area, featuring the industry’s most innovative ideas – including salt generators, negative-edge pools, swim-up bars, underwater sound systems, UV technology, and much more.
Location
Hours
Reviews
4.2
68 reviews
5 stars
52
4 stars
2
3 stars1
2 stars1
1 star
12
- JMJohn MOct 9, 20255.0It is most telling of a business's character when there is an incident and how they address it. I bought a cover from Bi-State Pool and unfortunately there was an issue and they custom-ordered the wrong cover (mistakes happen, I get it). I was worried about a mess to get it resolved. However after just a single email, Bi-State offered two great solutions, either one of which would have made me happy. It was great to have such a customer-focused response. It was my first business with Bi-State but I plan on using them going forward after this experience.
- JHJill HarrisJul 20, 20221.0It's so frustrating when you text the technician to get an idea what time he is coming and then he doesn't text you back. I waited all day just to find out they sent me an email rescheduling me for tomorrow. Poor communication AND poor customer service! They should have called me to inform me as soon as they knew he wasn't coming today. Yay, I get to do this all over again tomorrow! 😒
- APANDY PATELNov 20, 20205.0Profanation work on time. Nathan , Adam and Joe where great to work with on time and budget,
- WWWilliam WardApr 15, 20195.0I highly recommend Bi-State. Over the past couple years, we've trusted them with several projects, ranging from opening/closings, to leak detection tests, to new equipment, and most recently, a liner replacement. Each time the level of service and communication has exceeded our expectations.They take time to answer questions and review your options. Nathan, Kristy, Joe, and Chris are awesome to work with. We are very grateful to have found Bi-State Pool!
Frequently Asked Questions About Bi-State Pool & Spa
What kind of pools does Bi-State Pool & Spa specialize in constructing?
Bi-State Pool & Spa specializes in custom inground pools including gunite, vinyl liner, and fiberglass pools.
What additional features can Bi-State Pool & Spa include in their pool designs?
They offer innovative features such as salt generators, negative-edge pools, swim-up bars, underwater sound systems, and UV technology.
What are Bi-State Pool & Spa’s hours of operation?
They are open Monday through Friday from 8:00 AM to 4:00 PM and closed on weekends.
How can I contact Bi-State Pool & Spa for inquiries or service requests?
You can call them at +1 636-379-3000 or email bistatepools@gmail.com.
Since when has Bi-State Pool & Spa been serving the St. Louis area?
Bi-State Pool & Spa has been established since 1994 and serving the area since then.
What kind of pool maintenance services does Bi-State Pool & Spa offer?
They offer weekly pool maintenance and cleaning, pool openings and closings, equipment repair and replacement, and maintenance for salt chlorine generators and UV systems.
Which organizations and associations is Bi-State Pool & Spa affiliated with?
They are associated with PoolCorp, Carecraft, and the Better Business Bureau (BBB).
Where is Bi-State Pool & Spa located?
The company is located at 509 Civic Park Dr, O’Fallon, MO 63366, USA.
Are there any recreation or fitness centers near Bi-State Pool & Spa?
Yes, nearby fitness and recreation centers include F3 Valhalla - St Charles - O’Fallon gym and boot camp, Krekel Civic Center gym, and Yoga To You studio, providing customers options for exercise before or after pool visits.
What parks or aquatic centers are near Bi-State Pool & Spa for family outings?
Nearby family-friendly locations include Alligator's Creek Aquatic Center, Alligator Creek Water Park, and Civic Park, ideal for spending time outdoors before or after visiting the pool store.
Are there any nearby services like postal or automotive businesses close to Bi-State Pool & Spa?
Yes, customers can access postal services at the USPS Collection Point, US Post Office, and Ofallon Post Office, as well as automotive services at Sigmund Auto Service and Hillside Auto Repair nearby.