Business Details
About
Locksmith
Paul's Lock & Key Shop, Inc provides locksmith, as well as safe, lock, and key services in Rochester, MN.
Location
Hours
Reviews
3.8
227 reviews
5 stars
146
4 stars
14
3 stars
5
2 stars
10
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly during phone interactions.
Service Speed
Many customers praised the quick response times and efficiency of the service provided, especially during lockout situations.
Technical Competence
While some customers appreciated the technical skills of certain staff members, others reported issues with service fulfillment and incorrect information regarding key fob programming.
Availability
Several reviews noted that the business is not truly 24/7 as advertised, leading to frustration among customers needing emergency services.
Pricing
Customers expressed mixed feelings about pricing, with some finding it reasonable while others felt overcharged for services rendered.
- JXJonathan XeroDec 10, 20253.0The guys there seemed to be quite irritable but the one guy I dealt with directly was trying to not show it which I appreciated. My friend also wasn't forthcoming with all the info and such these guys would have liked to have prior to our visit. In the end we didn't accomplish our goal but that wasn't really their fault per se.
- DWDale WoodwardOct 27, 20255.0Fast and great service
- BBBrainpastaOct 16, 20255.0Had exactly what we needed right away. Saved us in a pinch by having more variety of keys than their competitors after trying three other "locksmiths." Answered the phone on the first ring, and none of that AI call waiting nonsense. 10/10 we are going to add them as a preferred vendor.
- GSgoldljiljan sabackicOct 3, 20251.0when ever I call them and ask them for help making key they told me that I can get key only through the dealer and that's not true because I get the key online
- EJEmma JohnsSep 15, 20255.0Locked out of my car and Chad arrived within 20 minutes. Thank you sir! The whole process was over in 3 minutes. Thought the pricing was fair & phone customer service was polite &direct! I would recommend to others if they were in the same bind!
Frequently Asked Questions About Paul's Lock & Key Shop, Inc
Do you offer 24/7 emergency services?
Yes, we do!
Can you install keyless locks?
Yes, we do. Call us for a free estimate!
Do you make keys for cars?
Yes, call us for more information!
What type of services does Paul's Lock & Key Shop, Inc provide?
Paul's Lock & Key Shop, Inc offers locksmith, safe, lock, and key services including repairs, installations, rekeying, combination changes, auto lockout, and mobile services in Rochester, MN.
Are 24/7 emergency locksmith services available?
Yes, Paul's Lock & Key Shop provides 24/7 emergency locksmith services.
Can Paul's Lock & Key Shop install keyless locks?
Yes, they can install keyless locks. Call them for a free estimate.
Do they provide car key making services?
Yes, they make keys for cars. Customers should call for more information.
What brands of locks and security products does Paul's Lock & Key Shop carry?
They carry brands such as Amsec, Medeco, Yale, Von Duprin, Uscan, Schlage, Strattec, Securitron, Sargent, Rutherford Controls, Olympus, Norton, and Falcon.
Where is Paul's Lock & Key Shop located?
It is located at 1303 N Broadway Ave., Rochester, MN 55906, USA.
What payment options are accepted at Paul's Lock & Key Shop?
They accept cash, check, Mastercard, and Visa.
What are the normal operating hours of Paul's Lock & Key Shop?
They are open 24 hours a day, 7 days a week, but are closed on holidays like November 27 and 28, 2025.
What nearby places can customers visit when coming to Paul's Lock & Key Shop?
Nearby places include Bob The Bug Man LLC for pest control, Healing Touch Massage Center for spa services, and Midas for automotive repair and gas.
How can visiting nearby spots like McDonald's or India Garden enhance my visit to Paul's Lock & Key Shop?
Customers can enjoy meals at nearby restaurants such as McDonald's or India Garden before or after their locksmith service, making the visit more convenient and enjoyable.
Are there nearby medical or wellness services if I need them while visiting Paul's Lock & Key Shop?
Yes, Lakeside Dentistry and Brookview Chiropractic Office are close by, providing dental and chiropractic services respectively, and Healing Touch Massage Center offers spa and massage therapy.