Business Details
About
Self-Storage Facility
Whether you’re in a big house or small apartment, we all tend to collect items over the years that take up an excessive amount of space. Now, you have a place for your items with SpareBox Storage. Rather than resigning yourself to clutter, you can stay organized, maintain an immaculate apartment/home and impress your visitors. If you have extra items post-move in, are in between moves, or just need a place to store your valuables, you can store with SpareBox Storage in full confidence knowing your belongings will remain safe and untouched. At SpareBox Storage, our customers always come first, so check out our location in Walled Lake, Michigan and start renting today!
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomNot available
- Wheelchair accessible seatingNot available
Location
Hours
Reviews
4.4
309 reviews
5 stars
245
4 stars
20
3 stars
9
2 stars
5
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members, particularly highlighting individuals like Shericka, Ashanti, and Phil.
Access Issues
Several reviews mentioned difficulties accessing units due to additional locks or miscommunication, leading to frustration for some customers.
Cleanliness and Safety
Customers appreciated the cleanliness of the facility, but there were concerns about security, particularly regarding theft incidents.
Pricing Concerns
Some customers expressed dissatisfaction with recent price increases and felt that the value did not match the cost.
Overall Experience
While many customers had positive experiences and would recommend the service, there were notable complaints about service inconsistencies and security issues.
- JCJoel ChristnerNov 17, 20254.0Update 11.18.25 I was contacted by the maintenance personnel at the local facility who passed along my concern to a regional rep. They reached out and provided me with a half months credit. I certainly appreciate this effort and am updating to 4 stars. I paid the balance due on my rental unit. Management had an additional lock on the unit. I was provided a code to unlock the lock. Code did not work, called customer service and told someone would contact me. Almost 48 hours later and no call. In the meantime, I rented a smaller unit because I am trying to move my contents. I paid but cannot use the new unit because I cannot access my old unit due to the facility placing a lock on my unit. Paying for 2 units currently and cannot access either. Still waiting for someone to contact me.
- CKCraig KelloggSep 21, 20255.0Courteous and very professional. Helped me change rooms quickly with no hassle. Thank you
- JBJackson BrooksSep 16, 20255.0This location was great and the staff was very helpful and easy to work with! I will definitely use SpareBox again next time I need a storage unit 😀
- VVVlad VetryannikovSep 1, 20255.0Good work with client the lady name was Shericka! Thank you!
- HBHayley BrooksAug 25, 20253.0After a week of miscommunication, they resolved my issue in a timely manner regardinga broken door off the tracks. I'm still disappointed that there are no in-person staff but grateful my issue was resolved.
Frequently Asked Questions About SpareBox Storage
How do I rent a unit?
We offer three simple ways to rent a unit:
On our website: You may filter through our locations to browse available units. You may also create your reservation and process your move in, all conveniently online!
On location: All our locations (excluding SpareBox 0016 and SpareBox 0019) have a 24-hour on-site rental center with an easy-to-use kiosk. The kiosk will present all unit availability for the facility, and you easily create your reservation or move right in!
With customer service: If you need assistance, please call (833) 777-7273 and one of our customer service team members will be happy to assist you in finding the right unit.
How do I set up my online account?
From the home page, click the red Register button in the upper right-hand corner:
Select your state.
Select your facility location.
Enter your last name and unit number, exactly as they appear on your invoice or receipts. Note: Be sure to include any prefixed 0’s, or if you are in an accessible unit, be sure to include “ADA” after your unit number.
After entering your last name and unit number, you will be prompted to set a password and a security question for your account.
How do I make a payment?
SpareBox offers four ways to make a payment and set your account up for autopay:
On our website:
-Log into your account
-Select Units and Payments
-Select View Information
-Select Pay Now
-You will then be prompted to “Enable Automatic Monthly Payments?”
-By selecting Yes, SpareBox will enroll you into auto payments that will automatically process each month on your due date.
-By selecting No, SpareBox will process your payment as a one-time only payment.
-After you accept or decline autopay, you will be prompted to make a payment.
At the facility:
-Our on-site rental centers offer 24-hour accessible kiosks where you may make a credit/debit card payment, as well as sign up for autopay.
Over the phone:
-Call (833) 777-7273, option 2, to speak with our customer service team.
Mail a check or money order:
-If you would like to pay by check or money order, please send your check with your SpareBox location and unit number in the memo line to: SpareBox Storage, P.O. Box 1020, Denver, CO 80201.
How do I set up auto pay?
You may set up autopay any time you make a payment by phone, website, or kiosk.
Can I pay with cash?
No, we do not accept cash payments. We encourage customers that normally prefer cash to purchase prepaid debit cards, which are available at most grocery stores, pharmacies, and convenience stores.
Why do I need to have insurance coverage for my unit?
Many tenants ask why we require tenant insurance or a protection plan. In our decades of self-storage experience, we have witnessed too many instances of tenants losing their valuables without recourse. Events like fires, natural disasters, and burglary, while rare, can leave a tenant with nothing when there is no insurance or protection plan in place.
Where do I send my proof of homeowners or renters insurance?
You may send a copy of your insurance declaration page to customer@spareboxstorage.com, or mail a copy to: SpareBox Storage, P.O. Box 1020, Denver, CO 80201.
What does contactless mean?
SpareBox is a contactless operation, meaning there is no on-site property manager. This is to increase the safety of our customers and our team members. We highly encourage you to utilize our website or our on-site kiosk for rentals, payments, and to manage your SpareBox account.
If you need assistance with a lock cut or a maintenance request, please call (833) 777-7273 and we will gladly make an appointment with a property manager.
What is the vacate policy?
SpareBox makes moving out simple! No written requirements or 30-day notice demands—just make sure your unit is empty, clean, and ready for the next customer. To inform us of your move-out, simply move-out online, call and let us know, or email us as customer@spareboxstorage.com.
How do I move out?
Once you are ready to move out, you can process the move-out through your online account, kiosk, or by phone. All SpareBox leases are month-to-month.
Note: If you move out at the beginning or middle of your billing cycle, you will not be refunded prorated rent. For that reason, we encourage move-outs to take place at the end of your billing cycle.
After scheduling your move out, be sure you remove all of your belongings and make sure your unit is clean and ready for the next customer.
It may take a few days for our property manager to verify your move-out, so disregard any automated notices you may receive shortly after you vacate.
What do I need to store my vehicle?
If you are storing a vehicle, motorcycle, boat, RV or trailer, you will need to provide us with proof of insurance and proof of ownership.
To send proof of insurance and ownership, please send a copy of your insurance declaration page, driver’s license, and registration to customer@spareboxstorage.com.
Is my rate guaranteed for the lifetime of my rental with SpareBox?
Your rate is not guaranteed for the lifetime of your rental. Periodically, we find it necessary to make adjustments to rates based on several factors including property improvements and to keep up with the rising cost of doing business. We send notifications 30 days before any rates change. You would have received this notice in the mail or by email.
What does climate-controlled mean?
Climate-controlled units are great for curbing extreme temperatures in the hot summer months and the cold winter months. These units have a typical range between 55º and 85º F. While not air conditioned the way your living room might be, these units will ensure your stored belongings won't be exposed to freezing or extreme heat.
Can I drop off my mobile storage unit at the facility? (PODs, Pack-Rat, U-Haul)
We do not offer or allow services like mobile storage, and we do not allow mobile storage to be dropped off on the premises of our facilities.
What are the operating hours of SpareBox Storage in Walled Lake?
SpareBox Storage is open from 6:00 AM to 10:00 PM every day of the week.
How can I rent a storage unit at SpareBox Storage?
You can rent a unit online via their website, at the on-site 24-hour kiosk, or by calling their customer service at (833) 777-7273 for assistance.
What payment methods does SpareBox Storage accept?
They accept American Express, Discover, MasterCard, Visa, and checks. Cash payments are not accepted.
Is insurance required for my storage unit at SpareBox Storage?
Yes, tenant insurance or a protection plan is required to protect against losses from events like fire, burglary, or natural disasters.
Can I set up automatic payments for my storage unit?
Yes, you can set up autopay anytime you make a payment via phone, website, or kiosk.
Is SpareBox Storage accessible for customers with mobility needs?
The facility has a wheelchair accessible entrance but does not have wheelchair accessible seating or restrooms.
What nearby services can I use when visiting SpareBox Storage?
Nearby, you will find U-Haul Neighborhood Dealer for truck rentals, Brothers Tree Services for home improvement needs, and FamiliCare Pharmacy for health and medical supplies.
Are there dining options close to SpareBox Storage?
Yes, MIYork East Coast Kitchen and MiYORK East Coast Kitchen offer Italian cuisine and pizza near the storage facility.
Where can I find fitness or wellness centers near SpareBox Storage?
Snap Fitness gym and several nail salons such as Commerce Nail Salon and Diamond nails are located nearby for your fitness and beauty needs.
Is SpareBox Storage a contactless facility?
Yes, SpareBox Storage operates contactless with no on-site property manager to promote safety; customers are encouraged to use the website or kiosk for transactions.