Business Details
About
Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
2,066 reviews
5 stars
1,703
4 stars
100
3 stars
46
2 stars
38
1 star
179
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual staff members for their helpfulness and professionalism, many reported poor customer service experiences, including unprofessional behavior and lack of communication.
Delivery Issues
Numerous reviews highlighted significant problems with delivery accuracy and delays, with customers expressing frustration over last-minute changes and missing items.
Sales Experience
Several customers noted positive interactions with sales associates who were knowledgeable and helpful, but there were also complaints about misleading information and pressure tactics from some staff.
Product Quality
Feedback on furniture quality was mixed, with some customers satisfied with their purchases while others criticized the quality and availability of items.
Overall Satisfaction
Overall experiences varied widely, with some customers expressing satisfaction with their purchases and service, while others reported significant frustrations and recommended avoiding the store.
- CWcrafty witch4 days ago5.0The store was beautiful and set up so that you have an idea of what each selection might look like in a home setting. There were so many beautiful options to choose from! We had a positive experience and the process of buying was simple and easy. Our sales person, Denis, was friendly, knowledgeable, and very professional! Highly recommend this location for any furnishings you may need!
- NMNancy MNov 16, 20251.0Unprofessional customer service. No one even smile at you for a second. Even manager who suppose to be more friendly I suppose, WAS NOT!! Imagine you as customer looking to find more information about their furniture and staff sitting together on a sofa chit-chatting without even asking you if you need help or even bother to give some valid information to their customers. Never going back there again, not recommend at all. Unprofessional customer service and they lack of valid and clear information to the customers. Very disappointing.
- RBRobert BestNov 8, 20253.0I found the coffee and end table I wanted so after $400 the " Hot Tamale " pieces of furniture I purchased came in a box. I was hoping they were assembled.
- MRMary RoxyNov 1, 20253.0The purchase portion of my experience was fine. It was getting the delivery set up. They set it up saying everything was in stock. Then I got the call that it was not in stock and they had to push out the delivery. So then it gets pushed out and I called early just to see if maybe my furniture is in and she said oh yes it is. We can deliver it a week earlier great, I thought. Then I get the call that a portion of my delivery is still in their distribution center in Indiana. I don’t know why this company can’t get their deliveries accurate. Don’t set up a delivery date until you actually have all the pieces in your warehouse. So a portion of my delivery was received today by two very nice gentleman and then on Tuesday I will get the rest of my delivery and set up.
- EDEmma DaleoOct 13, 20251.0The only thing I will recommend from my experience is Will, who is a wonderful customer service rep who handled my frustration quite well and was very open and up front with us…to start my horror story, my fiancé and I recently moved into our own place and were on the hunt for a couch. With careful consideration of pricing and accessories to the couch, we chose Value City over Gardner White (which is a very regrettable decision)…to start, we went in store to place our order on August 23, 2025. We then came up with a delivery date of September 6, 2025 (as our move in date was 9/5/25). We were anticipating getting this amazing couch for some time and move in day was successful but then the next morning (9/6 our delivery date) went south real fast. The delivery people came and were concerned because they didn’t have all of our pieces, so they called the warehouse manager who told us that the store was supposed to call the previous day and let us know our corner piece was on back order till November. (We called the store and they told us that they forgot to call which is a horrible excuse), however on that call they did offer us a small refund. A couple weeks go by and the money wasn’t in our account. Again, we called the store and they supposedly forgot to put in the order for the refund. So a few more weeks go by and today 10/13/25, my fiancé calls the store for an update and now our corner piece won’t be here till MAY of 2026. My question is why in the hell do we have to call them in order to find out about our couch? Why can’t they openly communicate with customers instead of acting like they’re trying to hide their own mistakes? They have no respect for their loyal customers and absolutely no communication. They need to take back order pieces off the floor and stop advertising them because now that they’ve called other customers wanting this couch, they have a lot of cancellations on this couch’s orders. Very poor customer service from the managerial staff.
Frequently Asked Questions About Value City Furniture
What are the regular in-store shopping hours for Value City Furniture?
Value City Furniture is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 11:00 AM to 7:00 PM.
Does Value City Furniture offer home delivery for purchases?
No, Value City Furniture currently offers only in-store pickup and does not provide delivery services.
Can I pick up my online order at the store?
Yes, in-store pickup is available for online orders at Value City Furniture.
What types of furniture and products does Value City Furniture offer?
They offer a variety of furniture including sofas, sectionals, loveseats, coffee tables, beds, mattresses, dressers, dining tables, chairs, and patio furniture.
Which brands are available at Value City Furniture?
Value City Furniture features brands such as Make It You and ComforTECH.
What payment options are accepted at Value City Furniture?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, financing options, MasterCard, Traveler's checks, and Visa.
Are there any repair or assembly services offered at Value City Furniture?
Yes, the store provides both service repair and assembly services for their products.
What are the holiday hours for Value City Furniture?
On Thanksgiving Day 2025 and Christmas Day 2025, the store is closed. On Black Friday 2025, it opens early from 8:00 AM to 9:00 PM. On Christmas Eve and New Year's Eve 2025, it is open from 10:00 AM to 5:00 PM.
What nearby places can I visit when shopping at Value City Furniture?
Nearby, you can visit the Utica Park Place Shopping Center, which offers shopping and park areas, as well as various dining options like Black Rock Bar and Grill and Ford's Garage for meals before or after your furniture shopping trip.
Are there other furniture stores close to Value City Furniture in Utica?
Yes, nearby furniture stores include McLaughlin's Home Furnishing Designs and At Home, offering additional options for your home furnishing needs.
How can visiting local restaurants near Value City Furniture enhance my shopping experience?
Local restaurants like Chuck Stop, Mariah's Cookies, and Guy Fieri's Flavortown Kitchen near Value City Furniture provide convenient dining choices to enjoy a meal or snack during your visit to the area.