Dillman & Upton

Reviews

• MF

  Michael Fecek

  Sep 23, 2025
  5.0
  Exceptional Service from Brandan at Dillman and Upton - Highly Recommended! I cannot express enough how impressed we are with the outstanding service we received from Brandan at Dillman and Upton in Rochester, Michigan. Our experience upgrading our 40-year-old front door system, including sidelights, exceeded every expectation. From the moment we walked in, Brandan greeted us with a genuine smile and immediately demonstrated his expertise. Rather than just showing us available options, he took the time to thoroughly explain the homeowner value and differences between various door systems. His knowledge was impressive, and his ability to communicate technical details in an understandable way made our decision-making process seamless. When we also expressed interest in high-quality doorknobs and locks, Brandan went above and beyond by not only explaining the differences but actually demonstrating them right in the showroom. This hands-on approach gave us complete confidence in our selections. Brandan's attention to detail was remarkable. He met with us several times and personally came to our home to double-check all dimensions he had recorded earlier, ensuring there would be no installation surprises. He obtained proper color matches for both our door and trim, expertly converting our previous Benjamin Moore paint colors to the appropriate Sherwin-Williams mix codes. The project management was flawless - Brandan provided an estimated build and delivery date, and our door arrived exactly on time with no price surprises whatsoever. The installation by Dre, their regular contract installer, was fast and perfect, completed in less than a day. When we encountered a minor issue with one of the doorknob locks sticking, Brandan's professionalism truly shone. Dre had noticed the same issue and immediately notified Brandan, who promptly sent out a representative from the lock manufacturer. The technical rep quickly identified that the large hole in the door frame was slightly off-center relative to the doorknob mechanism and contacted his district manager for guidance. The issue was resolved quickly and professionally, and we've had no problems since. Brandan exemplifies exactly the type of employee every company should strive to have. He knew precisely who to contact and which company held responsibility for resolving the issue. All technicians involved were highly professional and skilled. The level of service and support that Brandan and the entire Dillman and Upton team provide is truly exceptional. They don't just offer outstanding service - they deliver on every promise. I will absolutely do business with them again and highly recommend Brandan and Dillman and Upton to anyone looking to improve or replace their entrance systems.
• TC

  Tim Checkeroski

  Aug 26, 2025
  5.0
  Very helpful, fast service, great prices!

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