Home Improvement StoreBathroom RemodelerKitchen Planning & InstallationKitchen RemodelerRemodeling ContractorDoors & Door SystemsDoor SupplierLumber StoreHardware StoreWindow Installation Service
Our 110 years of success, and our continued success in the future, is in large measure a result of the quality employees who make up the Dillman & Upton staff. A business is no better than the people who comprise it. Their knowledge, attitude and top notch customer service skills are the reason why Dillman & Upton has become a premier lumber and home improvement center. Stop in and visit with our home design experts and see for yourself what sets us apart from the rest!
Exceptional Service from Brandan at Dillman and Upton - Highly Recommended!
I cannot express enough how impressed we are with the outstanding service we received from Brandan at Dillman and Upton in Rochester, Michigan. Our experience upgrading our 40-year-old front door system, including sidelights, exceeded every expectation.
From the moment we walked in, Brandan greeted us with a genuine smile and immediately demonstrated his expertise. Rather than just showing us available options, he took the time to thoroughly explain the homeowner value and differences between various door systems. His knowledge was impressive, and his ability to communicate technical details in an understandable way made our decision-making process seamless.
When we also expressed interest in high-quality doorknobs and locks, Brandan went above and beyond by not only explaining the differences but actually demonstrating them right in the showroom. This hands-on approach gave us complete confidence in our selections.
Brandan's attention to detail was remarkable. He met with us several times and personally came to our home to double-check all dimensions he had recorded earlier, ensuring there would be no installation surprises. He obtained proper color matches for both our door and trim, expertly converting our previous Benjamin Moore paint colors to the appropriate Sherwin-Williams mix codes.
The project management was flawless - Brandan provided an estimated build and delivery date, and our door arrived exactly on time with no price surprises whatsoever. The installation by Dre, their regular contract installer, was fast and perfect, completed in less than a day.
When we encountered a minor issue with one of the doorknob locks sticking, Brandan's professionalism truly shone. Dre had noticed the same issue and immediately notified Brandan, who promptly sent out a representative from the lock manufacturer. The technical rep quickly identified that the large hole in the door frame was slightly off-center relative to the doorknob mechanism and contacted his district manager for guidance. The issue was resolved quickly and professionally, and we've had no problems since.
Brandan exemplifies exactly the type of employee every company should strive to have. He knew precisely who to contact and which company held responsibility for resolving the issue. All technicians involved were highly professional and skilled.
The level of service and support that Brandan and the entire Dillman and Upton team provide is truly exceptional. They don't just offer outstanding service - they deliver on every promise. I will absolutely do business with them again and highly recommend Brandan and Dillman and Upton to anyone looking to improve or replace their entrance systems.
What products and services does Dillman & Upton offer?
Dillman & Upton is a premier lumber and home improvement center offering products and services including kitchen and bathroom remodeling, kitchen planning and installation, doors and window installation, as well as remodeling contracting.
Where is Dillman & Upton located?
Dillman & Upton is located at 607 Woodward Avenue, Rochester, MI 48307, US.
What are the business hours of Dillman & Upton?
Dillman & Upton is open Monday through Friday from 7:30 AM to 5:00 PM and on Saturdays from 8:00 AM to 2:00 PM. The store is closed on Sundays.
How can I contact Dillman & Upton?
You can contact Dillman & Upton by phone at +1 248-651-9411 or email at sue@dillmanupton.com.
What payment options are accepted at Dillman & Upton?
Dillman & Upton accepts American Express, cash, check, Discover, financing, invoice, Mastercard, and Visa.
What makes Dillman & Upton stand out among other home improvement stores?
Dillman & Upton's success is largely due to its knowledgeable and customer-focused staff, offering top-notch service and expert home design advice.
What nearby places can I visit before or after shopping at Dillman & Upton?
You can visit Greater Rochester Skate Park, Rochester Municipal Park, or the Dinosaur Hill Nature Preserve for outdoor activities before or after your visit.
Are there fitness options near Dillman & Upton?
Yes, Class Action Fitness, Inc., a gym and sports venue offering boot camp sessions, is located near Dillman & Upton for your fitness needs.
Where can I find dining options near Dillman & Upton?
Whitford's B & G, a butcher shop and delicatessen restaurant, and Oui Pastry, a bakery, are nearby dining options near Dillman & Upton.
Can nearby places help with transportation or car services when visiting Dillman & Upton?
Yes, Mr. C's Car Wash and Town Oil & Lube provide automotive services nearby, and Park Motors Rochester offers automotive parts and car sales, making transportation convenient for visitors.