Business Details
About
Lawn Sprinkler System Contractor
Black Rock Sprinklers provides lawn sprinkler installations and repairs, irrigation services, landscape lighting, and landscaping services throughout the Metro Detroit, MI area.
Location
Hours
Reviews
4.7
261 reviews
5 stars
229
4 stars
18
3 stars0
2 stars3
1 star
11
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently praised the promptness, professionalism, and effectiveness of the service provided by the company.
Communication Issues
Several reviews highlighted problems with internal communication and scheduling, leading to missed appointments and confusion.
Customer Satisfaction
Many customers expressed high satisfaction with the work done, often mentioning their willingness to recommend the company to others.
Pricing Concerns
While many found the pricing reasonable, some customers reported unexpected charges that exceeded initial estimates.
- PHPeter HowardJan 4, 20265.0Always there to handle my needs thanks.
- KPKamlesh ParekhDec 26, 20254.0Good and prompt service Satisfied customer
- DDDayan DouseDec 8, 20255.0Friendly, dependable and timely service.
- KKKullie KennedyDec 8, 20255.0Black Diamond has been winterizing my sprinkler system for years. They always do an excellent job.
- JRJeff RizikNov 3, 20251.0I reached out to Black Diamond to get my sprinklers winterized and they agreed via email to some time after 3:30 PM on Wednesday October 29th. When I called them on the 29th, they claimed that one of their workers had quit and they wouldn't be able to make it that day, so they were going to reschedule my service for Sunday November 2nd. No more than 10 minutes later, they emailed me saying that my original service was scheduled for October 31 and said I was wrong. When I sent them the email chain showing that they had made a mistake, they apologized and promised to come on November 2nd as agreed. Yet someone showed up at my house on October 31st despite my conversation that this date was incorrect, and no one showed up on the agreed upon date of the 2nd. There is clearly no internal communication amongst the staff here, and they 3 different times mis-scheduled my appointment. I would strongly recommend against using them for any services.
Frequently Asked Questions About Black Rock Sprinklers
What services does Black Rock Sprinklers offer?
Black Rock Sprinklers provides lawn sprinkler installations and repairs, irrigation services, landscape lighting, landscaping services, sprinkler winterization, spring startups, drainage, irrigation system installation, landscape installation, and sod services.
Where is Black Rock Sprinklers located?
Black Rock Sprinklers is located at 32336 Norfolk St, Livonia, MI 48152, USA.
What are the business hours of Black Rock Sprinklers?
They are open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Which brands does Black Rock Sprinklers work with?
They work with Rain Bird and Hunter Industries brands.
How can I contact Black Rock Sprinklers?
You can contact them via phone at +1 734-456-6426 or +1 734-744-8108, or email at blackdiamondsprinklers@gmail.com and blackdiamondsprinklersfield@gmail.com.
What payment options does Black Rock Sprinklers accept?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, financing, MasterCard, and Visa.
In which areas does Black Rock Sprinklers provide services?
They serve the Metro Detroit area including cities such as Detroit, Livonia, Farmington, Northville, Novi, South Lyon, Ann Arbor, Canton, Milan, Milford, and Plymouth in Michigan.
How can nearby businesses like Austin's Home Improvements help customers visiting Black Rock Sprinklers?
Austin's Home Improvements, located near Black Rock Sprinklers, offers contractor and home improvement services, which can complement landscaping and sprinkler needs for customers looking for comprehensive home enhancement solutions.
Are there any nearby shopping centers customers can visit before or after their appointment?
Yes, the 12 Oaks Mall in Novi, MI is nearby, offering shopping opportunities that customers might enjoy before or after visiting Black Rock Sprinklers.
Can customers use nearby services like Metro Floor Restore and Polish in coordination with Black Rock Sprinklers?
Yes, Metro Floor Restore and Polish is located nearby and provides damage restoration and contractor services, which can be useful if customers require complementary home or property maintenance alongside lawn and irrigation services.