Value City Furniture

4.4
2937 reviews

About

Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.

Details

  • DeliveryNot available
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Value City Furniture
4375 28th Street SE, Kentwood, MI
49512, United States

Hours

Reviews

4.4
2,937 reviews
5 stars
2,339
4 stars
144
3 stars
78
2 stars
61
1 star
315

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff like Fern and Andy for their helpfulness, while others reported rude and unprofessional behavior from certain employees.

Delivery Issues

Numerous complaints about delayed deliveries, incorrect items, and poor communication regarding order status.

Product Quality

Customers expressed dissatisfaction with furniture quality and warranty issues, citing problems with damaged items and lack of support for repairs.

Sales Experience

Positive feedback on the sales experience, with many customers appreciating the knowledgeable and friendly sales staff.

Pricing

Customers noted competitive pricing and good value for furniture, although some felt the quality did not match the price.
  • AP
    Ashley Patalon
    Oct 25, 2025
    5.0
    Great buying experience today! Fern and Andy did such a great job getting us all set to go with our new furniture. Andy knew the fine line between being helpful and annoying and was awesome helping us find a recliner that matched our couch
  • LK
    Leon Kennedy
    Oct 25, 2025
    5.0
    Good service
  • SH
    SCOTT HILLS
    Oct 15, 2025
    5.0
    Just great prices on fashionable furniture.
  • FC
    frank chris
    Oct 7, 2025
    5.0
    Great place to buy furniture I dealt with the manager Chris and the salesman Andy both of them are super people and easy to talk to thanks for your service
  • DG
    Drew Grande
    Sep 27, 2025
    1.0
    STAY AWAY Horrible pick up experience. Was told furniture was ready for pick up this past friday. Rented a uhual to throw away old furniture and when i arrived for pick up said they wont receieve it for ANOTHER MONTH. So couchless for a month and i asked for free delivery to make up for the uhual i wasted and she told me it wont be able until 2 months!!!! Cold lady had nothing to say to me besides "you want a refund or what?"like thats the best you got? They prey on us on the sales floor to bu6 their products and when we do. Not even a darn phone call at the least to warn us. Never going to buy another product from them and will not recommend to anyone

Frequently Asked Questions About Value City Furniture

What are the regular store hours for Value City Furniture in Kentwood?

Value City Furniture is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.

Does Value City Furniture offer in-store pickup services?

Yes, Value City Furniture offers in-store pickup services for online orders.