Business Details
About
Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.
Details
- DeliveryNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.4
2,937 reviews
5 stars
2,339
4 stars
144
3 stars
78
2 stars
61
1 star
315
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff like Fern and Andy for their helpfulness, while others reported rude and unprofessional behavior from certain employees.
Delivery Issues
Numerous complaints about delayed deliveries, incorrect items, and poor communication regarding order status.
Product Quality
Customers expressed dissatisfaction with furniture quality and warranty issues, citing problems with damaged items and lack of support for repairs.
Sales Experience
Positive feedback on the sales experience, with many customers appreciating the knowledgeable and friendly sales staff.
Pricing
Customers noted competitive pricing and good value for furniture, although some felt the quality did not match the price.
- APAshley PatalonOct 25, 20255.0Great buying experience today! Fern and Andy did such a great job getting us all set to go with our new furniture. Andy knew the fine line between being helpful and annoying and was awesome helping us find a recliner that matched our couch
- LKLeon KennedyOct 25, 20255.0Good service
- SHSCOTT HILLSOct 15, 20255.0Just great prices on fashionable furniture.
- FCfrank chrisOct 7, 20255.0Great place to buy furniture I dealt with the manager Chris and the salesman Andy both of them are super people and easy to talk to thanks for your service
- DGDrew GrandeSep 27, 20251.0STAY AWAY Horrible pick up experience. Was told furniture was ready for pick up this past friday. Rented a uhual to throw away old furniture and when i arrived for pick up said they wont receieve it for ANOTHER MONTH. So couchless for a month and i asked for free delivery to make up for the uhual i wasted and she told me it wont be able until 2 months!!!! Cold lady had nothing to say to me besides "you want a refund or what?"like thats the best you got? They prey on us on the sales floor to bu6 their products and when we do. Not even a darn phone call at the least to warn us. Never going to buy another product from them and will not recommend to anyone
Frequently Asked Questions About Value City Furniture
What are the regular store hours for Value City Furniture in Kentwood?
Value City Furniture is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Value City Furniture offer in-store pickup services?
Yes, Value City Furniture offers in-store pickup services for online orders.
Is Value City Furniture open on Mondays for pickup orders?
For in-store pickup, Value City Furniture is closed on Mondays and Sundays.
What are some of the furniture brands available at Value City Furniture?
Value City Furniture features brands such as Make It You and ComforTECH.
What types of furniture and products does Value City Furniture sell?
They offer furniture including sofas, sectionals, loveseats, coffee tables, beds, mattresses, dressers, dining tables, chairs, and patio furniture.
What payment options are accepted at Value City Furniture?
Payment can be made via American Express, Android Pay, Cash, Check, Discover, Financing, Mastercard, Travelers Check, and Visa.
Is wheelchair accessible parking available at Value City Furniture?
Yes, the store has wheelchair accessible parking available.
Which nearby furniture stores can I visit along with Value City Furniture?
Nearby furniture stores include Art Van Furniture, La-Z-Boy, and Mattress Firm, which could be good options for comparing styles and prices.
Are there any nearby restaurants near Value City Furniture for dining before or after shopping?
Nearby restaurants include Quaker Steak & Lube and Cooper's Hawk Winery and Restaurant, offering steakhouse and American cuisine.
What hotels are located near Value City Furniture for convenient accommodation?
Nearby hotels include Residence Inn by Marriott Grand Rapids Airport, Hotel Royale, Wyndham Garden Grand Rapids Airport, and Wyndham Garden Hotel, convenient for out-of-town shoppers.