Stanley Steemer

4.8
1041 reviews

About

Carpet Cleaning ServiceAir Duct Cleaning ServiceFloor & Tile CleaningUpholstery Cleaning Service
Since 2000, Stanley Steemer of Kalamazoo, MI, a family-owned and operated franchise, has been providing top-notch cleaning services to the Greater Kalamazoo area. With over two decades of experience, our team, led by a dedicated first-generation owner with active participation from the second generation, has built a solid reputation for excellence in professional cleaning in the Kalamazoo/Battle Creek Region. With a fleet of 12 trucks and a team of 21 skilled technicians, our Kalamazoo franchise is recognized for its professionalism and dedication to customer satisfaction. Our services not only cover standard cleaning needs but also include specialized offerings like air duct cleaning, water restoration and mold remediation.

Location

Stanley Steemer
6598 Financial Parkway, Kalamazoo, MI
49009, United States

Hours

Reviews

4.8
1,041 reviews
5 stars
922
4 stars
67
3 stars
15
2 stars
11
1 star
26

What are people saying?

AI-generated from recent customer reviews

Professionalism

Customers consistently praised the technicians for their professionalism, friendliness, and courteous behavior.

Quality of Work

Many reviews highlighted the excellent results of the cleaning services, with carpets and furniture looking brand new after treatment.

Communication

Customers appreciated the clear communication from the team regarding the cleaning process and updates on arrival times.

Timeliness

The service was frequently noted for being prompt, with technicians arriving on time and completing jobs efficiently.

Pricing Concerns

Some customers expressed concerns about pricing, particularly regarding additional charges like credit card surcharges.
  • EA
    Elizabeth Anderson
    2 days ago
    5.0
    Cade and Chris from Kalamazoo office did a great job! They were professional, thorough and considerate of our home. They explained the process, showed us before and after photos and answered all of our questions. Great service. Thank you.
  • JH
    Joshua Hawk
    Nov 14, 2025
    5.0
    The two gentlemen, Jason and DayTavin, who came and took care of my sectional were great. They came in told me everything that they were going to do and how long it should take and got right to it. There wasn’t a mess of water to clean up afterwards and the sectional looks and smells almost like new.
  • LS
    LaDora Smith
    Nov 6, 2025
    5.0
    The gentlemen that cleaned my carpets were just that! They were professional, efficient, kind & thoughtful! They represented your company very well!!! I am grateful for the job they completed for me. Thank you so very much!
  • DK
    Diane Kuck
    Nov 4, 2025
    5.0
    The team was on time, respectful and thorough. I had a sectional sofa cleaned and they did a good job. Some old stains were still there but they were completely transparent about what they could remove and what they couldn’t get out. Sofa looks great. Very happy with tesults.
  • ND
    Nick Dimmick
    Nov 4, 2025
    1.0
    The carpets were cleaned well, but the sales tecniques and dishonest dealings mean I won't use Stanely Steamer again. I was quoted $284 for 4 rooms, a hallway, and a stairway. When the team arrived, the boss measured the living room and said it counts as 2 rooms. He didn't care that I had provided the dimensions over the phone for the original quote. He then tried to get me to sign a quote for $530, because he had added a couple of extra treatments to the order. I told him I don't want the extra treatments, but he only removed one of them and tried again. He fed me a bogus line about the deodorizer helping with allergens. In the end, I paid 13% more than I was originally quoted, but not the 86% increase he tried for. If I was not pressed for time to move, I would have sent them packing and gone with another company. Through it all, the guy showed no customer service inclination. It was like he has killed his soul by scamming customer after customer. Again, they did a great job with the carpets, but I'll never hire them again.

Frequently Asked Questions About Stanley Steemer

What types of cleaning services does Stanley Steemer in Kalamazoo offer?

Stanley Steemer in Kalamazoo offers carpet cleaning, upholstery cleaning, air duct cleaning, area rug cleaning, dryer vent cleaning, water damage restoration, hardwood floor cleaning, and tile & grout cleaning.

Where is Stanley Steemer located in Kalamazoo?

Stanley Steemer is located at 6598 Financial Parkway, Kalamazoo, MI 49009, USA.