Business Details
About
Self-Storage Facility
Whether you’re in a big house or small apartment, we all tend to collect items over the years that take up an excessive amount of space. Now, you have a place for your items with SpareBox Storage. Rather than resigning yourself to clutter, you can stay organized, maintain an immaculate apartment/home and impress your visitors. If you have extra items post-move in, are in between moves, or just need a place to store your valuables, you can store with SpareBox Storage in full confidence knowing your belongings will remain safe and untouched. At SpareBox Storage, our customers always come first, so check out our location in Grand Rapids, Michigan and start renting today!
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomNot available
- Wheelchair accessible seatingNot available
Location
Hours
Reviews
4.4
86 reviews
5 stars
67
4 stars
5
3 stars
3
2 stars
2
1 star
9
- TTTeeSep 22, 20251.0I would give them a 0 if I could. Beware. I had erroneous charges added to my account. I was late for a payment and had late charge applied plus a lien fee which was triple the amount of the rent. I can accept responsibility for the late payment however a lien fee was over the top for 1 month. There are other issues with this facility. It is not very clean and it's hard to get a service rep on the phone in case you have questions. My payments were on time for the most part. I'm sure the owner will try and save face by saying otherwise. There is no gate access for portions of the facility. I moved to Extra Space storage less than 1 minute from this facility cleaner facility and there is staff on the premise. I would look into other options before choosing this place.
- NNNormaSep 11, 20255.0Very professional, thorough and efficient. One of many easy conversations with this business.
- EMEugene McElweeSep 4, 20251.0The reason nobody is on site to show units is the $20.00 non-refundable fee. Just so you know
- WKWealthy KultureAug 31, 20255.0Good job shamoya
- BSBritta SchulzeAug 18, 20255.0Very satisfied with my rental experience. My stuff that I stored 6 years ago was still there and in good condition. Moving out was very convenient. Had to call Customer Service to cancel my autopay after move out though. Spoke with Nas and she was very friendly and helped me complete my request. Only bummer is that there is no prorated refund if you move out in the middle of the month :( When I moved in 6 years ago, there was prorated charge for the first month equivalent to the amount of days used, but I guess the facility was owned by a different company at that time. Also at that time, rate was only $32 per month for a 5x5x8 unit. Ownership changed several times over the years and rent increased multiple times as well, being $82 per month at the end. Anyway, I can definitely recommend Sparebox Storage and would use them again for any future storage needs.
Frequently Asked Questions About SpareBox Storage
How do I rent a unit?
We offer three simple ways to rent a unit:
On our website: You may filter through our locations to browse available units. You may also create your reservation and process your move in, all conveniently online!
On location: All our locations (excluding SpareBox 0016 and SpareBox 0019) have a 24-hour on-site rental center with an easy-to-use kiosk. The kiosk will present all unit availability for the facility, and you easily create your reservation or move right in!
With customer service: If you need assistance, please call (833) 777-7273 and one of our customer service team members will be happy to assist you in finding the right unit.
How do I set up my online account?
From the home page, click the red Register button in the upper right-hand corner:
Select your state.
Select your facility location.
Enter your last name and unit number, exactly as they appear on your invoice or receipts. Note: Be sure to include any prefixed 0’s, or if you are in an accessible unit, be sure to include “ADA” after your unit number.
After entering your last name and unit number, you will be prompted to set a password and a security question for your account.
How do I make a payment?
SpareBox offers four ways to make a payment and set your account up for autopay:
On our website:
-Log into your account
-Select Units and Payments
-Select View Information
-Select Pay Now
-You will then be prompted to “Enable Automatic Monthly Payments?”
-By selecting Yes, SpareBox will enroll you into auto payments that will automatically process each month on your due date.
-By selecting No, SpareBox will process your payment as a one-time only payment.
-After you accept or decline autopay, you will be prompted to make a payment.
At the facility:
-Our on-site rental centers offer 24-hour accessible kiosks where you may make a credit/debit card payment, as well as sign up for autopay.
Over the phone:
-Call (833) 777-7273, option 2, to speak with our customer service team.
Mail a check or money order:
-If you would like to pay by check or money order, please send your check with your SpareBox location and unit number in the memo line to: SpareBox Storage, P.O. Box 1020, Denver, CO 80201.
How do I set up auto pay?
You may set up autopay any time you make a payment by phone, website, or kiosk.
Can I pay with cash?
No, we do not accept cash payments. We encourage customers that normally prefer cash to purchase prepaid debit cards, which are available at most grocery stores, pharmacies, and convenience stores.
Why do I need to have insurance coverage for my unit?
Many tenants ask why we require tenant insurance or a protection plan. In our decades of self-storage experience, we have witnessed too many instances of tenants losing their valuables without recourse. Events like fires, natural disasters, and burglary, while rare, can leave a tenant with nothing when there is no insurance or protection plan in place.
Where do I send my proof of homeowners or renters insurance?
You may send a copy of your insurance declaration page to customer@spareboxstorage.com, or mail a copy to: SpareBox Storage, P.O. Box 1020, Denver, CO 80201.
What does contactless mean?
SpareBox is a contactless operation, meaning there is no on-site property manager. This is to increase the safety of our customers and our team members. We highly encourage you to utilize our website or our on-site kiosk for rentals, payments, and to manage your SpareBox account.
If you need assistance with a lock cut or a maintenance request, please call (833) 777-7273 and we will gladly make an appointment with a property manager.
What is the vacate policy?
SpareBox makes moving out simple! No written requirements or 30-day notice demands—just make sure your unit is empty, clean, and ready for the next customer. To inform us of your move-out, simply move-out online, call and let us know, or email us as customer@spareboxstorage.com.
How do I move out?
Once you are ready to move out, you can process the move-out through your online account, kiosk, or by phone. All SpareBox leases are month-to-month.
Note: If you move out at the beginning or middle of your billing cycle, you will not be refunded prorated rent. For that reason, we encourage move-outs to take place at the end of your billing cycle.
After scheduling your move out, be sure you remove all of your belongings and make sure your unit is clean and ready for the next customer.
It may take a few days for our property manager to verify your move-out, so disregard any automated notices you may receive shortly after you vacate.
What do I need to store my vehicle?
If you are storing a vehicle, motorcycle, boat, RV or trailer, you will need to provide us with proof of insurance and proof of ownership.
To send proof of insurance and ownership, please send a copy of your insurance declaration page, driver’s license, and registration to customer@spareboxstorage.com.
Is my rate guaranteed for the lifetime of my rental with SpareBox?
Your rate is not guaranteed for the lifetime of your rental. Periodically, we find it necessary to make adjustments to rates based on several factors including property improvements and to keep up with the rising cost of doing business. We send notifications 30 days before any rates change. You would have received this notice in the mail or by email.
What does climate-controlled mean?
Climate-controlled units are great for curbing extreme temperatures in the hot summer months and the cold winter months. These units have a typical range between 55º and 85º F. While not air conditioned the way your living room might be, these units will ensure your stored belongings won't be exposed to freezing or extreme heat.
Can I drop off my mobile storage unit at the facility? (PODs, Pack-Rat, U-Haul)
We do not offer or allow services like mobile storage, and we do not allow mobile storage to be dropped off on the premises of our facilities.
What are the daily access hours for SpareBox Storage in Grand Rapids?
SpareBox Storage is open daily from 6:00 AM to 10:00 PM.
How can I rent a storage unit at SpareBox Storage?
You can rent a unit online through their website, on location using their 24-hour kiosk (except at two specific locations), or by calling customer service at (833) 777-7273 for assistance.
What payment methods does SpareBox Storage accept?
Payment options include American Express, Discover, MasterCard, Visa, and checks. Cash payments are not accepted, but prepaid debit cards can be used.
Does SpareBox Storage offer auto pay setup?
Yes, you can set up autopay anytime when making a payment via phone, website, or kiosk.
Is SpareBox Storage a contactless facility?
Yes, SpareBox operates as a contactless facility without an on-site property manager; customers are encouraged to use online services or kiosks for rentals and payments.
What is the policy for moving out of a storage unit?
You can move out anytime without a 30-day notice by ensuring your unit is empty and clean; notify SpareBox online, by phone, or email when you move out.
Are there any nearby self-storage competitors to SpareBox Storage?
Yes, nearby self-storage facilities include U-Store MI and Elston Richards Warehouse, which customers might consider for comparison or alternative storage needs.
What nearby transportation landmark can help customers find SpareBox Storage?
The nearby Lydi Line Railroad, a train station and landmark, can assist customers in orienting themselves to find SpareBox Storage.
Are there nearby businesses where customers can shop or relax before or after visiting SpareBox Storage?
Nearby shopping includes Sassy Baby Products, a children's clothing store, and there are various service and marketing agencies where customers might find support or services.
Does SpareBox Storage accommodate vehicle storage, and what is required?
Yes, vehicle, motorcycle, boat, RV, and trailer storage is available but requires proof of insurance and ownership to be submitted to SpareBox.