Business Details
About
Appliance StoreKitchen AppliancesMattress Store
Kelsey’s Appliance has been serving Rockport and Midcoast Maine since the 1970s, offering reliable home appliances, mattresses and spas backed by local expertise. We provide competitive pricing with big-box price matching, white-glove delivery, professional installation, and a full in-house service team. We service appliances even if they weren’t purchased from us. Visit our Rockport showroom or contact us today for trusted appliance sales and service you can count on.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
195 reviews
5 stars
155
4 stars
17
3 stars
4
2 stars
6
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly, knowledgeable, and helpful staff, highlighting their willingness to assist and provide detailed information.
Sales Experience
Several reviews noted positive experiences during the sales process, with staff being patient and accommodating, making the buying experience enjoyable.
Installation and Delivery
Customers appreciated the prompt and professional installation and delivery services, often noting that the teams were efficient and careful.
Product Issues
Some customers reported issues with products purchased, particularly regarding service follow-ups and warranty claims, indicating a need for improvement in after-sales support.
Overall Satisfaction
Despite some negative experiences, many customers expressed high satisfaction with their purchases and indicated they would return for future needs.
- LHLauren HenkinAug 20, 20252.0Unfortunately, I had a really bad experience with Kelsey's. We bought a ventless dryer that has never dried a load of laundry in under 8 hours. We have had numerous service calls to try and fix the problem (all of those cost us more money). When the repair people arrived, the first thing they asked is whether we had the manual. It didn't seem like they had any idea how to fix what was clearly a problem with the dryer. There was no follow-up or offer to help fix the problem. They asked extremely basic questions like do we clean the lint out regularly. It's disappointing because it seems like most people have a good experience, but we're still unable to get dry clothes after spending a lot of money... I think they sold us a machine that they had no idea how to repair (or even use) and we've been stuck with this dryer that doesn't work. Good luck getting anyone from Bosch to call you back either.
- LBLauren BergMar 10, 20235.0Great service and very informative!
- TMTom McCaffreyOct 11, 20225.0Good service, good prices.
- FGFrank GiffordJul 11, 20205.0Very helpful.