Business Details
About
Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
2,556 reviews
5 stars
2,274
4 stars
106
3 stars
42
2 stars24
1 star
110
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported significant delays and issues with their furniture deliveries, often receiving incorrect items or experiencing multiple rescheduled dates.
Customer Service
While some customers praised the helpfulness and professionalism of sales staff, many others expressed frustration with unresponsive or unhelpful customer service, particularly regarding warranty claims and order issues.
Product Quality
Feedback on furniture quality was generally positive, with many customers satisfied with their purchases, although some reported issues with items being damaged or not as described.
Sales Experience
Several customers highlighted positive experiences with knowledgeable and friendly sales associates, particularly mentioning individuals like Mo and Koki for their exceptional service.
Warranty Concerns
Customers expressed dissatisfaction with the warranty service, citing misleading claims and difficulties in getting claims honored.
- HHhusein hasaniNov 15, 20251.0Be extremely careful with the financing here. I opened a Synchrony Bank credit account through Value City Furniture, and not a single person explained that the full balance had to be paid by a specific date to avoid interest. I paid on time every month, yet I was suddenly hit with over $835 in interest at 29.99% APR with absolutely no clear warning. They didn’t send any letter, email, or notice before the promotion ended. They just added the interest without informing me. Honestly, this is very shameful and completely unfair. If you check their online ratings, you’ll see they’re around 1.5 stars, which is extremely low,and now I understand why. This whole experience feels misleading. If you’re considering opening credit here, demand every detail in writing. Otherwise, you may end up with a shocking and expensive surprise just like I did.
- TPToomas ParrattNov 14, 20251.0Be Aware that the store closing sale is a scam. Went in a few days ago and saw a couch on sale for $499, went back today for the store closing "sale" to discover the price is now over $800. When I asked the manager why did the price go up? His was response was they raised all the prices to make the "deals" look great. Out right fraud.
- NSNatalie SlingerNov 11, 20251.0The sales people are very rude. My wife is active duty military and simply asked if they have a military discount (it’s also veteran’s day) and instead of a simple “no” or “we can’t stack discounts” the salesman told us we can’t “double dip” and “take advantage” of multiple discounts just because the store had a sale that is available to everyone… definitely not the place we want to spend our money in.
- SESarah ElisaNov 7, 20253.0The attendance was good but my couch has been delayed for 2 times. It will take more than 2 months for me to get it, this was very frustrating because we bought the couch in advance for our new home and so far we didn’t get the couch yet…
- KFKali FOct 15, 20251.0We’ve ordered a couch on 8/15, it was supposed to be delivered in two weeks but we still have not received it. The rescheduled delivery date is 10/18 and they said it’s rescheduled again to 10/31. We will never shop at this store. This has caused so much inconvenience in our moving. The worst.
Frequently Asked Questions About Value City Furniture
What are the store hours for Value City Furniture in Rockville?
Value City Furniture is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Value City Furniture offer delivery or in-store pickup services?
Value City Furniture does not offer pickup or delivery services.
Which brands can I find at Value City Furniture?
You can shop for products from the "Make It You" and "ComforTECH" brands at Value City Furniture.
What types of furniture and products are available at Value City Furniture?
Value City Furniture offers a variety of furnishings including sofas, sectionals, loveseats, coffee tables, beds, mattresses, dressers, dining tables, chairs, and patio furniture.
What payment options does Value City Furniture accept?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Financing, Mastercard, Travelers Check, and Visa.
Where is Value City Furniture located in Rockville?
The store is located at 12055 Rockville Pike, Rockville, MD 20852, USA.
Is there furniture financing available at Value City Furniture?
Yes, Value City Furniture offers furniture financing options to assist with your purchases.
Are there any nearby stores I can visit along with Value City Furniture?
You can visit nearby stores like Marshalls for clothing, HomeSense for home goods and furniture, and Sports Authority Sporting Goods for sports equipment.
What local dining options are near Value City Furniture for a meal before or after shopping?
Nearby dining options include THAIROCK Thai Restaurant, Tara Thai, Starbucks, Pizza Hut Express, CAVA Mediterranean Restaurant, honeygrow, and Five Guys.
How can I access banking or ATM services near Value City Furniture?
You can find several nearby financial services including First National Bank ATM, PNC Bank, Western Union for money transfers, and Coinme for currency exchange and ATMs.