Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
7,830 reviews
5 stars
7,086
4 stars
338
3 stars103
2 stars44
1 star
259
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous customers praised the staff for being friendly, knowledgeable, and attentive, with specific mentions of several sales associates who provided exceptional service.
Delivery Experience
Many reviews highlighted the efficiency and professionalism of the delivery team, noting timely arrivals and careful handling of items.
Product Knowledge
Sales associates were frequently commended for their expertise and ability to guide customers in making informed decisions about their purchases.
Mixed Experiences
While many customers had positive experiences, some reported issues with communication and delays regarding product availability and delivery.
- JLJansen Kate LazaroDec 31, 20255.0Outstanding service at The Brick no competitor came close! Mehtab got us an unbeatable deal on a full kitchen appliance package, including warranty. He’s honest, knowledgeable, driven, and genuinely great to deal with. We’re new homeowners and shopped around all over Winnipeg, and no other store could match the value he delivered. We’ll 100% be back. Do yourself a favor and ask for Mehtab — this guy will get you the best deal. He went far and beyond going through hoops to help us out. Seriously, ignore the other reviews and find this competent guy and we're not saying this just because we were told to.
- GMGraham MillarDec 30, 20255.0Amazing service from Mehtab. My dishwasher started leaking and electronics went haywire so I started shopping and ended up narrowing it down to a make and series. First two places I went didn’t have what I wanted in stock (2-3 weeks away). I ended up at the Brick. I walked in and was greeted immediately by Mehtab. Friendly, asked great questions, very quickly narrowed down to what I was looking for. Showed us a few, then left us to get up to date inventory info, etc. Knowing we didn’t want to wait for weeks, he wanted to advise me on the best product he could actually supply. When they didn’t have the colour my wife wanted, I left to go home and chat with her, knowing there was only one left. I came back at 11 the next morning. Mehtab informed me that the last one had been sold but he very quickly had a great solution and I left with a similar machine (at a very similar price). When that machine had faulty electronics, Mehtab was calling me and texting me ON HIS DAY OFF to get me a replacement within one day. I went back to the brick and had the defective one out and a new dishwasher in my vehicle in under ten minutes. Great advice, better service. I will be back.
- AMAlyssa ManaloDec 29, 20255.0I must say the experience we had on buying our dining table is an absolute perfection. Moment we step in the store an associate greeted us warmly, walked us through and took the time to really listen to what we were really looking for. Our good friend Karim guided us from product knowledge and different options. What stood out the most was his commitment from start to end, he even thoroughly explained up until the payment transaction and what to know with finance, really felt were in the hands of an expert. Extremely grateful that he worked dilligently - went above and beyond to get us the delivery appointment that we desired, we deeply appreciate this kind gesture. Can't thank him enough for making our shopping experience so enjoyable and stress-free especially during the holiday season! Thank you so much, Karim Barakat!
- VBVanessa BasilioDec 26, 20255.0I can’t say enough good things about my experience at The Bricks and that’s entirely thanks to Pedro. From the moment we walked in, he was welcoming, attentive, and extremely knowledgeable. He took the time to understand exactly what we’re looking for and never made us feel rushed or pressured. Pedro answered every question with patience and professionalism, and his honesty really stood out. He went above and beyond to make sure everything went smoothly. Pedro is truly an amazing sales agent and a huge asset to The Bricks. I highly recommend asking for him…..you won’t be disappointed. Thank you Pedro!All the best!God bless!
- KMK MDec 19, 20254.04/5 ⭐️ honest review for St. James The Brick. Pros: 1. The main reason for coming to store was to look for some deals on a new washer and dryer appliance. We also wanted to look into some computer chairs, couches/recliners, TVs and just overall have a gander as we have been loyal and repeat customers who have warranty on other grand furniture and/or appliances previously purchased in the recent past. There were indeed many options. Some in/store units were decently priced and shown as discounted. 2. We found a washer and dryer that came as a set and semi-decently priced. Instead of being a price for each individual unit and being more expensive. Cons: 1. Upon entering the store, both my mother and I were unfortunately not greeted by anyone who was physically and visibly standing by the doors (roughly 3-4 people), this was on an early afternoon on a Sunday. November 30 to be precise. 2. Some of the prices seemed overly ridiculously overpriced and could be purchased elsewhere with higher quality and better customer service right off the bat entering store. 3. The internet/network service was extremely slow and took forever, instead of having our planned visit of going to do our errands of 3-4 different stores that day, we ended up spending almost 3-4 hours in just The Brick alone, which was way too long (this included looking around but immediately finding something we wanted), waiting for someone to assist us/asking someone to assist us, then applying for the paperwork, completing the paperwork, signing and paying for the product and setting up delivery, etc. Hence, 4/5 ⭐️ for the overall experience - However, on the plus side, the one who helped us a lot was great though, Tina P! She helped to explain thoroughly and guided us throughout the whole process. She showed us different washers and dryers, and even gave us a good deal with delivery expectations being met. She deserves 5/5 ⭐️ On The Brick delivery note, we were told we would receive a text and email the Friday before delivery, which was December 5, we did receive it late around 4:02 pm indicating the window of 10:00 am - 1:00 pm timeframe for the set delivery date the following day. Unfortunately, that window was extended and the delivery ended up coming around 3:00 pm! It felt like a super long wait indeed. The app or website though showed the many stops prior to being the final stop though. On a plus note, the delivery people (two gentlemen, forgot their names sorry!) were great though bringing in the washer and dryer units into the home and did not scratch anything, which is awesome considering how heavy the 2 units were and how safely and efficiently they used their weight belt straps to carry it in.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is the return policy at The Brick?
The return policy varies by item. For full details, check the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of purchase, The Brick will refund the difference with some conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund?
Orders can be cancelled and refunded any time before delivery or pickup at any Brick location. Refunds go back to the original payment method; deposits on special orders are non-refundable.
How do I add an extended warranty to my purchase?
Extended warranties can be added during purchase online or in store, or within 30 days after receiving your product by visiting a store. More info is available on the Warranties and Protection Plans page.
What delivery and pickup services does The Brick provide?
The Brick offers curbside pickup, delivery, and no-contact delivery services. Delivery is available in most areas with some products shipped via third-party couriers or Canada Post.
What are The Brick's store hours?
Store hours are Monday to Friday from 10:00 AM to 9:00 PM, Saturday 10:00 AM to 7:00 PM, and Sunday 11:00 AM to 6:00 PM. The Calgary distribution center is open 8:00 AM to 5:00 PM Monday to Friday.
What types of products does The Brick sell?
The Brick sells furniture, mattresses, appliances, and home electronics including sofas, beds, refrigerators, TVs, and more from many brands like Samsung, LG, Whirlpool, and Dyson.
Are there any notable nearby places to The Brick in Winnipeg?
Nearby places include The Baker's Bowl Bakeshop for desserts, Furniture Villa BrandSource, and Sleep Country Canada for additional furniture and mattress shopping options.
How can nearby services benefit me when shopping at The Brick?
Nearby services like Trans Global Service offer appliance repair, and Sherwin-Williams provides hardware supplies, which can complement your furniture or home appliance needs from The Brick.
Are there dining options close to The Brick in Winnipeg?
Yes, there are various restaurants nearby including Les Saj Restaurant (Middle Eastern), Sushi Cushi (Japanese), and Foodtrip Restaurant and Banquet (Filipino and Asian cuisine), ideal for grabbing a meal before or after shopping.