Business Details
About
Chimney Sweep
Master Chimney Sweepers provides chimney services, chimney caps, chimney liners, chimney inspections, and chimney cleaning to eastern and central Massachusetts.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceNot available
- Wheelchair accessible restroomNot available
Location
Hours
Reviews
5.0
1,078 reviews
5 stars
1,059
4 stars11
3 stars3
2 stars2
1 star3
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians are consistently described as professional, knowledgeable, and courteous, providing clear explanations of their work.
Communication
Customers appreciate the clear communication regarding services, pricing, and scheduling, although some noted occasional lapses.
Thoroughness
The service provided is noted to be thorough, with detailed inspections and cleanups, often accompanied by before-and-after documentation.
Customer Satisfaction
Many reviews express high levels of satisfaction, with customers feeling reassured and confident in the services provided.
Reliability
The business is recognized for its punctuality and reliability, with technicians arriving on time and completing jobs efficiently.
- LCLouis Cohen3 days ago5.0So impressed with Sean and Tyler who cleaned our chimney and left a detailed report. They took the time to explain what they were doing and showed pictures of the inside of the chimney. They answered any questions I had and couldn’t have been more pleasant. I had an emergency situation as we just had an oil burner puff back and they were able to service us w/I a day. There is something to be said for working w a family business who truly provides wonderful customer service, something always talked about but rarely provided.
- TNTheodore Noell6 days ago5.05+! Master Chimney Sweepers and the technician Mike Potter were great. Came today Jan. 6, 2026. Professional, timely, skilled, clean and really efficient. Also budget conscious, recommends doing this in the spring not the dead of winter which we’ll do next time around (April 2027). Can’t recommend them highly enough.
- NGNeil GoldbergDec 31, 20255.0Conor fm Master CS was and is a first class professional! He ID'd our problem quickly, and found a cost-effective solution...ie NO COST, thx to our recent service w/Master Chimney. He also ensured that I tested everything to ensure our flue worked well and corrected a minor additional problem. Only my highest praise: I highly recommend this company and Conor!
- BOBrian O'ReganDec 30, 20255.0Affordable and knowledgeable. They walked me through the entire process over the phone. My appointment was moved up which was great. Conor the technician was communicative through the entire clean/inspection/repair. My wife and I are more than happy we chose Master Chimney Sweepers!
- LNLaura NicholsonDec 30, 20255.0This small local business is fantastic. I called them after getting scammed by a supposed chimney sweep business that shop-vacced my fireplace, told me I needed thousands of dollars in repair work, collected a deposit, then ghosted me. Master Chimney Sweeps were upfront about the services and costs, and even able to squeeze me into the schedule a week earlier than planned. The technician who came to my house did a great job explaining what he was doing, documenting it all with before and after photos in an inspection report I received after the service, confirmed that my chimney had not been properly cleaned by the previous “technician,” and found the loose brick the previous guy mentioned…and fixed it free of charge. I’m officially won over!! I guess this review might sound underwhelming since I’m literally comparing them to scammers, but every interaction with Master Chimney Sweeps left me feeling like they were professionals who know what they are doing, take pride in their work, and want to make sure I understand and am satisfied with the work they’re doing on my home. As a new homeowner it’s so stressful and expensive to navigate all the many bits and pieces of the house that have to be maintained, and such a relief to find a company you feel you can trust. Will definitely be calling these guys anytime I need chimney services again.
Frequently Asked Questions About Master Chimney Sweepers
Why is it important to inspect and clean oil chimney flues and gas chimney flues annually?
The chimney flue is the passageway for toxic gases to escape out of your home. Cracks, holes, or obstructions in a chimney flue can cause dangerous carbon monoxide fumes, or soot, to leak into your home. This is why the National Fire Protection Association recommends that oil and gas furnace flues are inspected yearly to ensure proper draft, venting of soot & fumes, and, to guarantee that there is not an obstruction in the flue.
What does a chimney sweep determine from inspecting my chimney? Is this inspection necessary?
To understand what is getting inspected in your chimney, you need to understand what is happening in your chimney. For starters, your furnace is exhausted into your chimney. If this passageway becomes obstructed with debris, carbon monoxide and soot will be exhausted into your home, which creates a very dangerous situation for you and your family.
The debris that accumulates in your chimney is from the ongoing breakdown and decay of the inside passageway from your furnace chimney. This passageway is constructed of terracotta tiles that form a column to exhaust the gases. Over time, the exhaust, which is laced with sulfur and water, attacks the skin of these terracotta tiles, and this begins an ongoing shedding process. The shedding debris then begins to accumulate at the base of the chimney or in the turns of the chimney column. This shedding and accumulation process requires yearly monitoring by a chimney technician. Failure to do so puts your furnace chimney, and your home, at risk of a carbon monoxide blockage.
Also, as your chimney ages, its 5/8” thick liner can become so decayed that partial or full sections of tile can collapse and cause obstructions and holes or cracks in the exhaust column. This allows gases to leak into your home’s living quarters. At this point, you may need to have the liner replaced with stainless steel. Your chimney technician monitors this aging process, protecting your chimney, your home, and your family.
Finally, if your chimney was built prior to 1900, there is no column of tile. This is called an unlined chimney and should be relined with a stainless-steel chimney liner.
At what age does a chimney begin to deteriorate?
Our technicians have encountered flaking tiles and misaligned flue tiles in homes as young as ten years old.
What do I do if my chimney is smoking or smells?
Smelly fireplaces are a common occurrence when the weather is damp and humid, and a low-pressure system has moved into the region. These problems tend to occur in the late fall and early spring because the temperature difference between the outside air and inside air is not as great as it is in the winter.
Some solutions to this problem are:
Making sure that your chimney is clean.
Try to use your home’s windows to reverse the pressure coming down the chimney. The best windows to use are the ones on the windy side of the home. Basement windows are also good because they are loaded with pressure. You should crack the window a quarter of an inch, and then give it several hours to see if it makes a difference. Continue to try windows until you find the one that works best. Basically, you are relieving the pressure in your home, while bringing in fresh air.
For a guaranteed solution to these problems, you can have an Enervex chimney fan installed on your chimney.
What do I do if my basement fireplace is smoking?
Basement fireplaces often get smoky when the upstairs fireplace is being used. This problem is most common for homes built with exterior chimneys after the 1960s – especially in raised ranch, cape, and colonial-style homes.
This smokiness occurs when the fireplace flue in the basement is vacuuming smoke from on top of the chimney and bringing it down to the basement.
To alleviate this problem, make sure that your basement fireplace damper is closed. The best solution is to crack a window in the basement (about a quarter of an inch) when you use your upstairs fireplace. Basically, the upstairs fireplace starts searching for ‘makeup air’ as soon as you open the damper. If the basement window is cracked, the upstairs fireplace will hopefully get its ‘make-up air’ through that window, rather than the leaky damper in the basement. If you are not planning on using the fireplace in the basement, you can put a temporary seal on the top to stop the smoke from coming down the chimney and into the room.
Keep in mind that sealing dampers work about 50% of the time but are not guaranteed to solve this problem. Chimney caps can often make this problem worse. Another good option is to extend the upstairs fireplace flue tile on the top of the chimney another 12-24″.
Why is it important to inspect and clean oil and gas chimney flues annually?
Annual inspection and cleaning ensure toxic gases like carbon monoxide safely vent out of your home, preventing dangerous leaks caused by cracks or obstructions in the chimney flue.
What is involved in a chimney inspection and why is it necessary?
A chimney inspection checks for debris build-up, cracks, and decay in terracotta tiles that could lead to carbon monoxide leaks, ensuring your chimney functions safely and effectively.
At what age does a chimney typically begin to deteriorate?
Technicians have observed chimney tile flaking and misalignment in homes as young as ten years old, indicating the importance of early and regular inspections.
What should I do if my chimney is smoking or emitting unpleasant smells?
Clean your chimney regularly, try cracking windows on the windy side of your home to balance pressure, or consider installing an Enervex chimney fan for a guaranteed solution.
How can I resolve smoke coming from my basement fireplace when using the upstairs fireplace?
Close the basement fireplace damper and crack a basement window slightly to provide makeup air for the upstairs fireplace, reducing smoke backflow into the basement.
What services does Master Chimney Sweepers offer?
They provide chimney services including chimney caps, liners, inspections, cleaning, damper installation and repairs, minor masonry, and chimney fan installations.
What are the business hours and contact details for Master Chimney Sweepers?
Open Monday to Friday from 8:00 AM to 4:00 PM; contact via main phone +1 781-512-8032 or email booking@masterchimney.com.
Which payment options are accepted at Master Chimney Sweepers?
They accept American Express, Cash, Check, MasterCard, and Visa.
How can customers visiting Master Chimney Sweepers enjoy local dining?
Nearby options include Oga's Japanese Cuisine and Tama Sushi Natick for sushi lovers, or Pizza Hut and Square Manufacturer Co for casual dining before or after your chimney service.
Are there convenient services close to Master Chimney Sweepers for vehicle or health needs during your visit?
Yes, Valvoline Instant Oil Change and Bernardi Volvo Cars Natick cater to automotive services, while AFC Doctors Express Urgent Care Natick provides nearby medical care if needed.
What nearby amenities can customers explore around Master Chimney Sweepers?
Customers can visit beauty and wellness spots like Primula Laser and Skincare and Supercuts, or relax at Panera Bread cafe, all conveniently located nearby.