Extra Space Storage

Reviews

• RL

  Royal Line Logistics

  Jan 5, 2026
  5.0
  I had an excellent experience with this storage company from start to finish. The facility is clean, secure, and very well-maintained, which gave me complete peace of mind about storing my belongings. The staff was professional, friendly, and always willing to help, making the entire process smooth and stress-free. Access was easy and convenient, pricing was fair with no hidden surprises, and everything was exactly as promised. It’s clear they truly care about their customers and the quality of their service. I would highly recommend this storage company to anyone looking for a reliable, safe, and hassle-free storage solution.
• CA

  CJ Angrist

  Dec 14, 2025
  4.0
  Way better than anything else. But not cheap..
• SH

  Sammy H

  Dec 13, 2025
  1.0
  Extra space storage 12.13.25 Approx. 330pm Where do I even begin??? This storage facility was awesome back when it was Medford storage. The workers then were amazing. And they actually cared! Now that it’s EXTRA SPACE STORAGE, the workers are completely incompetent. First off, the whole place was cold. The heat wasn’t on at all. And had a very strong smell of weed lingering around. Second off, we were offloading a very heavy tool box in a box truck. There are 3 regular bays for smaller loads for SUVs or cars. There are 2 additional bay doors for trucks as the loading dock is higher. When we arrived the loading dock we needed was being utilized by a SUV, NOT a truck. I went inside and asked the workers if it was one of their employees, they said no it wasn’t. I said ok cool no problem, we will just patiently wait for it to free up. The people who owned this SUV weren’t there actively unloading or loading their vehicle. They used it as a parking spot for the next 1.5 hours as we sat there and waited like idiots. The workers knew which section their unit was located in as they can see from the CCTV. Did the workers take a walk to find the owners of the said SUV to have them move their car? NOPE. They sat there and did absolutely nothing. They didn’t help aid the situation of common storage etiquette. If you aren’t actively using the bay doors, don’t use it as a parking space. Kindly move your vehicle until you need it again. Especially if the bay door is meant for a TRUCK! It’s just common courtesy. Third off, when this big heavy tool box came crashing down it made a loud boom, not one person came running over to check on us to see if we were ok or needed help. I get that it’s a self storage facility but we could have gotten hurt not having the proper loading dock accessible. Fourth off, the new parking lot layout is just dumb. Random islands in the middle make it hard to get a truck in there. Like, why?! Fifth off, the far left dock where we were at, the door kept malfunctioning! We were actively offloading it kept shutting down on us about every 2-3 minutes!! Which is a huge safety issue!! Somebody should call OSHA as I’m sure that’s a violation! When we first moved in we were given a set of rules and policies. Basic storage facility etiquette. Why can’t people follow these same policies? Do people not have brains nowadays?!
• GM

  Glenn Morgan

  Dec 12, 2025
  5.0
  The facility was very clean and the staff was very helpful and accommodating especially when deliveries arrived and I couldn’t get there right away
• CF

  Carlos Fernandes

  Dec 8, 2025
  5.0
  Perfect and awesome people working and helping find the storage unit Its perfect Thanks so much

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