Value City Furniture

4.3
947 reviews

About

Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsNot available
  • Cash onlyNot available

Location

Value City Furniture
9070 Dixie Hwy, Louisville, KY
40258, United States

Hours

Reviews

4.3
947 reviews
5 stars
670
4 stars
90
3 stars
61
2 stars
21
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful nature of the sales and delivery teams, highlighting excellent service experiences.

Delivery Issues

Numerous reviews reported significant delays and miscommunication regarding delivery dates, leading to frustration among customers.

Product Quality

Customers generally expressed satisfaction with the quality and design of the furniture, noting that it was well-made and reasonably priced.

Warranty Concerns

Several customers expressed dissatisfaction with the warranty service, claiming it did not cover issues adequately after a short period.

Mixed Experiences

While some customers had positive experiences, others reported severe issues with order fulfillment and customer service, indicating inconsistency in service.
  • KD
    keisha deangelo
    4 days ago
    5.0
    From the salesman at the store to the delivery everything is as perfect! I have I’ll continue to shop at Value City.
  • EM
    Elias Miller
    Nov 15, 2025
    5.0
    They were respectful of us and our house. They didnt make any mess or track anything in and they didnt disturb anything in the house. Very professional and efficient.
  • MK
    Matthew Kline
    Nov 5, 2025
    5.0
    The whole process from purchase to delivery was very professional. Actually enjoyed furniture shopping.
  • TM
    Tessa M
    Nov 5, 2025
    5.0
    Great deals can always find what I’m looking for in this store. It’s very clean employees are friendly highly recommend. The store manager Jackie is awesome very knowledgeable. They have a huge section of clearance that’s worth checking out.
  • FH
    Frank Hoben
    Oct 8, 2025
    5.0
    Great people to deal with what is the Jeffery asking files? Are there any Odyssey quickly points out? There was no client list you know soon the determination. I find very interesting that you refuse to repeat it from a public timber class to release

Frequently Asked Questions About Value City Furniture

What are the regular operating hours of Value City Furniture?

Value City Furniture is open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 11:00 AM to 7:00 PM.

Does Value City Furniture offer in-store pickup or delivery services?

They offer in-store pickup but do not provide delivery services.