Business Details
About
Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsNot available
- Cash onlyNot available
Location
Hours
Reviews
4.6
1,848 reviews
5 stars
1,525
4 stars
138
3 stars
68
2 stars
30
1 star
87
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the sales staff, particularly Mandy and Tonya, for their exceptional service, knowledge, and willingness to assist without pressure.
Delivery Issues
Several reviews highlighted significant problems with delivery, including delays, damaged items, and poor communication from the delivery team.
Product Quality
Customers expressed mixed feelings about product quality, with some satisfied with their purchases while others reported issues such as damaged or mismatched items.
Overall Experience
While many customers had positive experiences and would recommend the store, a notable number expressed frustration with the overall process, particularly regarding delivery and customer service responsiveness.
- SWSue WilliamsNov 13, 20255.0The young men were friendly and professional. They did a phenomenal job bringing in the furniture and mattresses and dresser. We were very impressed with both of them.
- RVRobin VaughnNov 6, 20251.0We ordered a mattress that was supposed to be here 11/5/25. After calling to find out where it is, we are now told it will be the 17th before we see it. We will not be using them again.
- MHMatt Natalie HoustonNov 2, 20255.0Our experience was great!! Mandy ‘n Tonya were excellent and found ways to make our purchases more affordable. They were very tolerant of our feral children and very informative every step of the way!
- CSCorey and Jenn SalyerOct 23, 20255.0Had a great experience from start to finish!! No pressure salesman and the delivery guys were fantastic. The only thing I would recommend is delivering the couch in the box because ours arrived dirty but thankfully Josue who delivered immediately called in to have it cleaned. Very kind and courteous, will definitely shop from them again!
- ASAnastasia SmithOct 8, 20251.0Horrible experience, especially being 8 months pregnant! Absolutely terrible experience with Value City Furniture. I’m 8 months pregnant, and they completely messed up my bedroom delivery. The warehouse shipped the wrong rails, so the delivery team had to take everything back — which means another week of delay after already waiting so long. Extremely inconsiderate and unprofessional. Whoever is managing the warehouse and dispatch clearly has no idea what they’re doing. The dispatch team was also rude and insensitive when I called — zero empathy or accountability. The entire process shows how broken the company’s system and culture are. My friend had a similar nightmare — she ordered a couch that was supposed to arrive in 2 weeks and ended up waiting 3 months because of more “mistakes.” Save yourself the frustration, time, and money. Go to Bob’s, Ashley, or Pottery Barn — anywhere but here. I would never recommend Value City Furniture to anyone.
Frequently Asked Questions About Value City Furniture
What are the regular store hours for Value City Furniture in Florence, KY?
Value City Furniture in Florence, KY is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 AM to 7:00 PM.
Does Value City Furniture offer in-store pickup or delivery services?
Value City Furniture offers in-store pickup but does not offer delivery services.
Is Value City Furniture accessible for customers with disabilities?
Yes, the store has wheelchair accessible entrances and parking.
What types of furniture and brands can I find at Value City Furniture?
You can find furniture items such as sofas, sectionals, loveseats, coffee tables, beds, mattresses, dressers, dining tables, chairs, and patio furniture. Brands include Make It You and ComforTECH, as well as mattresses from Tempur-Pedic®, Stearns & Foster®, and Sealy®.
What payment options are accepted at Value City Furniture?
Value City Furniture accepts American Express, Android Pay, Apple Pay, cash, check, Discover, financing, Mastercard, Traveler's Check, and Visa.
Does Value City Furniture offer furniture assembly and repair services?
Yes, the store provides service assembly and repair for furniture purchases.
How can I contact Value City Furniture or find more information online?
You can call them at +1 859-568-1711, visit their website at http://www.valuecityfurniture.com/, or follow their social media pages on Facebook, Instagram (@valuecityfurniture), Twitter (@valuecityfurn), Pinterest, TikTok, and YouTube.
Are there any nearby restaurants where I can eat before or after shopping at Value City Furniture?
Yes, nearby dining options include I Want Tacos (a fast food taco spot), City Barbeque, Raising Cane's (a chicken restaurant), Panera Bread, Hooters, Red Robin Gourmet Burgers, and Chipotle Mexican Grill. These places offer a variety of cuisines and are convenient for a meal before or after your furniture shopping.
Are there other furniture stores near Value City Furniture in Florence, KY?
Yes, several furniture stores are nearby including Rac Acceptance, Morris Home Furniture and Mattress, Ashley Furniture HomeStore, Ashley, The Cottage Boutique, Mattress Firm, and Denver Mattress. Visiting these can help you compare styles and prices in one area.
What nearby hotels are available if I'm visiting Value City Furniture from out of town?
Nearby hotels include Home2 Suites by Hilton Florence Cincinnati Airport South, Microtel Hotel, and Microtel Inn & Suites by Wyndham Florence/Cincinnati Airport. These hotels offer convenient accommodations close to the store.