Business Details
About
Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.8
2,865 reviews
5 stars
2,586
4 stars
125
3 stars
59
2 stars25
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of sales staff, particularly highlighting Lori and other sales associates for their exceptional service.
Delivery Experience
The delivery process received positive feedback for being quick, efficient, and professional, although some customers experienced delays and issues with their orders.
Product Quality
Customers expressed satisfaction with the quality and aesthetics of the furniture, although there were complaints about durability and issues with damaged items.
Stock Availability
Several reviews mentioned frustrations with stock availability and delays in receiving furniture, indicating a need for better inventory management.
Mixed Experiences
While many customers had positive experiences, there were notable complaints regarding customer service and order fulfillment, suggesting inconsistency in service quality.
- SPSonya Pulvers3 days ago1.0Was going to purchase some bedroom furniture. The sales person was on top of it in the beginning. Then I had to leave, he printed off my quote so I could complete the transaction the following Monday. Before calling I looked at the quote and noticed that there were promotions, additions, subtractions, and it was confusing to figure out, so I calculated the actual cost, simple math, whole cost of items plus approx. tax - the amount was almost $50.00 less than the quote showed. I called and questioned this, the sales person argued simple math with me, asked for Manager Kevin, and he was irritated I bothered him, so I cancelled everything, he said fine, do what you want. The store lost a 2400.00 sale and he didn't care to do simple math or explain why it wasn't matching anything. Watch your receipts, don't trust what they give you. It may only be $50.00 but multiply that by every purchase, somebody's making money and it isn't the consumer.
- CRCynthia RobertsonNov 14, 20255.0Delivery today very courteous and professional.
- DMDawn MaldonadoOct 30, 20255.0Love my new sectional. It was delivered early and fast. Now the rest of my day is free.
- SLSarah LambOct 24, 20255.0Delivery Services was professional, neat and clean
- EAEnrique ArdOct 15, 20255.0We recently purchased furniture from Value City Furniture and we couldn’t be happier with our experience. The pieces we chose are absolutely beautiful and of excellent quality—you can really tell they’re made to last. Although we had to wait a bit for part of our order to be delivered, it was definitely worth it. What truly made this experience special, though, was Lori. From the moment we walked in, she was kind, patient, and incredibly helpful. She took the time to answer all our questions, offered great advice, and made sure we felt confident with every choice we made. Even through the delivery wait, she stayed in touch and made sure everything went smoothly. Honestly, I wish more people in customer service were like Lori—she genuinely cared and went above and beyond to make sure we were happy. Her professionalism and warmth really made a difference. Highly recommend this store—and if you can, ask for Lori!
Frequently Asked Questions About Value City Furniture
What are the regular operating hours of Value City Furniture in Merrillville?
Value City Furniture in Merrillville is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Value City Furniture offer in-store pickup for orders?
Yes, Value City Furniture offers in-store pickup services for customers; however, delivery is not available.
On which days is the in-store pickup service unavailable at Value City Furniture?
In-store pickup is unavailable from Monday through Thursday and on Sunday, and is available only on Friday and Saturday from 10:00 AM to 7:00 PM.
What types of furniture products does Value City Furniture carry?
They offer a wide range of furniture including sofas, sectionals, loveseats, coffee tables, beds, mattresses, dressers, dining tables, chairs, and patio furniture.
Which mattress brands are available at Value City Furniture?
Value City Furniture offers mattresses from well-known brands including Tempur-Pedic®, Stearns & Foster®, and Sealy®.
What payment options can customers use at Value City Furniture?
Customers can pay using American Express, Android Pay, Cash, Check, Discover, Financing options, MasterCard, Traveler's Checks, and Visa.
Is assembly service available at Value City Furniture?
Yes, Value City Furniture provides assembly services for purchased items.
Where is Value City Furniture located in Merrillville, Indiana?
Value City Furniture is located at 2580 East 79th Avenue, Merrillville, IN 46410, USA.
What nearby shopping options are available around Value City Furniture?
Nearby shopping options include Ross Dress for Less, DICK'S Sporting Goods, DSW Designer Shoe Warehouse, Boot Barn, Bed Bath & Beyond, and Hobby Lobby, providing a diverse range of products for customers to explore before or after visiting Value City Furniture.
Are there nearby dining options near Value City Furniture in Merrillville?
Yes, customers can enjoy dining at nearby places such as Firehouse Subs, Hibachi Grill & Buffet, TGI Fridays, BJ's Restaurant & Brewhouse, Joe's Crab Shack, and Starbucks.
How can nearby entertainment venues enhance my visit to Value City Furniture?
Nearby entertainment options like 80th Ave Merrillville - GameStop and GameStop provide customers with game and arcade activities they can enjoy before or after shopping at Value City Furniture.