Value City Furniture

4.2
793 reviews

About

Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsNot available
  • Cash onlyNot available

Location

Value City Furniture
945 E Lewis and Clark Pkwy, Clarksville, IN
47129, United States

Hours

Reviews

4.2
793 reviews
5 stars
535
4 stars
85
3 stars
51
2 stars
33
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of the staff, particularly mentioning individuals like Alex, Poindexter, and Deborah for their exceptional service.

Delivery Issues

Numerous reviews highlighted significant delays and issues with deliveries, including missing items and damaged furniture upon arrival.

Sales Experience

While some customers enjoyed a pressure-free shopping experience, others reported feeling overwhelmed by pushy sales tactics.

Product Quality

Customers expressed mixed feelings about product quality, with some satisfied with their purchases while others reported receiving damaged or defective items.

Communication

Several reviews indicated poor communication regarding order status and delivery updates, leading to frustration among customers.
  • AT
    Art Tostaine
    Nov 14, 2025
    5.0
    This location closing. They delivered our couch next day. This chain is worth a stop if you are looking for cheaper furniture
  • MT
    Maria Trillos
    Oct 25, 2025
    5.0
    Delivery company came at the time expected. We’re very careful and preventing damage to my property. Both gentlemen were very polite and helpful.
  • DC
    Dean Chandler
    Oct 17, 2025
    5.0
    The crew that replaced a mistake from first delivery really made everything right. The first crew didn't even get a signature or tell my wife that they were done. Maybe the reason was they were responsible for damage, will never know. The second crew was respectful and did and awesome job. Thank you.
  • EB
    Elaina Broy
    Sep 1, 2025
    5.0
    Alex was awesome, she is great with her customer service & helped w all of our questions. She also went above & beyond to help us w all of our needs. Kelsey helped as well & helped her with some things & made things go smoothly. Great customer service! I will be coming back for my other home furniture in the near future & WILL absolutely ask & have NO other salesperson than Alex! Thank you Alex for the Awesome experience!
  • VM
    Vicki McCullough-Basham
    Aug 31, 2025
    2.0
    We purchased a very expensive sectional towards middle of Dec 2024. Delivery was great. No issues there. After about 3 weeks, one of the motorized recliners started having issues. We called because we paid for the warranty. It took them 6 weeks to send a repair tech. Tech was there for 37 seconds, said they needed to order a part. That was March. We’ve called 8 different times for an update with each response “someone will have to call you back.” Fast forward to today (Aug 31, 2025)… I called. Very nice guy informs me the part was ordered in May (30 days after tech came out) and anticipated delivery is mid October provided there are no issues with it coming from overseas. That’s right…. Working on 10 months or longer with a broken recliner that was brand new and very expensive. Customer service is not good at following up. Super super long delays. Very disappointing.

Frequently Asked Questions About Value City Furniture

What are the store hours for Value City Furniture in Clarksville?

Value City Furniture in Clarksville is open Monday to Sunday from 11:00 AM to 7:00 PM. Note that the store is closed on some holidays.

Does Value City Furniture offer in-store pickup or delivery services?

Value City Furniture offers in-store pickup but does not provide delivery services.