Value City Furniture

4.8
4937 reviews

About

Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Value City Furniture
1015 E Golf Rd, Schaumburg, IL
60173, United States

Hours

Reviews

4.8
4,937 reviews
5 stars
4,483
4 stars
189
3 stars
67
2 stars
29
1 star
169

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of sales staff, particularly mentioning individuals like Victor, Jill, and Maricela for their exceptional service.

Delivery Issues

Numerous reviews highlighted significant problems with delivery timelines, including delays and missing items, leading to frustration among customers.

Product Quality

While some customers appreciated the quality of the furniture, others reported issues with specific items, particularly regarding the durability of leather products.

Positive Experiences

Several customers shared positive shopping experiences, noting efficient service and satisfaction with their purchases, especially when assisted by knowledgeable staff.

Mixed Reviews

Overall, feedback was mixed, with some customers expressing strong dissatisfaction with service and product issues, while others had very positive experiences.
  • PB
    Patty Bunton
    5 days ago
    5.0
    Showroom team was super helpful. Delivery team was a dream. Very satisfied as this is the second set of couches we have gotten from Value City Furniture!
  • VM
    Vickie Mansour
    Nov 11, 2025
    1.0
    Purchased 2 sofas Sept. 1, and were told that our furniture would be delivered before Thanksgiving. Unfortunately, we received a call today saying that our sofas wouldn’t be delivered until February. Seriously?! I’m not waiting 6 months for furniture. We cancelled our order and our relationship with Value City is forever over.
  • DW
    Donna Williams
    Nov 8, 2025
    5.0
    I had such a great experience at Value City Furniture! The staff was helpful, patient, and made sure I found exactly what I was looking for. My furniture was delivered on time and looks even better in person. Highly recommend!
  • AR
    Asma Ravzi
    Nov 7, 2025
    1.0
    Horrible Horrible experience DO NOT BUY ANYTHING FROM VALUE CITY I PUR HASE POSH BRAND FURNITURE WORTH 2500 AND WITH IN 2 YEAARS THE DRESSER BACK WOOD COMES OUT IT SELF THE LEG CAME OUT WHEN I CALL ASSOCIATE NAME KIARA HORRIBLE SHE HANG UP THE CALL SERIOUSLY I WILL NEVER EVER BUY ANYTHING FROM YOU EVER AGAIN VERY VERY CHEAP QUALITY THATS WHY NO ONE IS PURCHASING FROM THEM I HOPE AND PRAY YOU LOOSE YOUR BUSSINESS
  • VF
    Victor Figueroa
    Nov 3, 2025
    5.0
    Great assistance in finding what we wanted to look through to find great furniture at the price we wanted. Thanks Pam.

Frequently Asked Questions About Value City Furniture

Does Value City Furniture offer pickup or delivery services?

Value City Furniture does not offer pickup or delivery services.

What are the regular store hours for Value City Furniture in Schaumburg?

The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.