Business Details
About
Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
1,884 reviews
5 stars
1,564
4 stars
100
3 stars
55
2 stars
29
1 star
136
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported rude behavior and poor communication.
Delivery Issues
Several customers experienced problems with delivery, including items being delivered late, incorrect items, and lack of follow-up on issues.
Product Quality
Customers generally appreciated the quality of the furniture, though there were complaints about receiving damaged or incorrect items.
Sales Experience
Many customers had positive experiences with sales associates, particularly highlighting their knowledge and lack of pressure during the purchasing process.
Overall Satisfaction
While some customers expressed satisfaction with their purchases and experiences, others indicated they would not return due to negative experiences.
- CSChrissy SweetwoodOct 28, 20255.0I have bough all my furniture from value city and very good quality..
- TDTiffany DeanOct 16, 20255.0Will definitely recommend and the service was excellent!!!
- AMAlea MOct 3, 20251.0Rude and defensive woman in charge. We have insurance for sofa that we didn't use so we are entitled 140 $. The sofa was bought in a store in Niles. When the 5 years past without using the insurance I went immediately to the store but it was closed permanently. So now we we went in this store and she said "you had 2 months now are 8" . I told her that the store was closed and she said- "oh, it is closed from 3 years ago I was manager there". My husband said that no one told us that we have only 2 months and she said -"I'm sure R...y explained everything very well '. No, who ever he is he didn't maybe he has mentioned it but we didn't hear it. Picture that attitude in a rude manner. Before that she was talking on the phone it was obvious about a personal matter, even though the guy from the customer service told her he needs help she still went on talking on the phone. And she saw us waiting there. The other employees were very polte though
- SDSc8 DistortionOct 1, 20255.0Adrian and the Pick-Up area people are really nice and made my experience shopping at VCF easy. I arrived at the dock 2 hours before opening (my mistake) but the dock people heard me outside, opened for me and got my furniture loaded.
- ACAilin CuellarSep 30, 20255.0Recommended for both purchase and delivery partners 🚚
Frequently Asked Questions About Value City Furniture
What are the regular store hours for Value City Furniture in Gurnee, IL?
Value City Furniture is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Value City Furniture offer delivery services?
Value City Furniture does not offer delivery; however, they provide in-store pickup services.
Can I pick up my order in-store at Value City Furniture?
Yes, in-store pickup is available at Value City Furniture during specified pickup hours.
What are the pickup hours for orders at Value City Furniture?
Order pickup is available Wednesday and Thursday from 12:00 PM to 7:00 PM, Friday and Saturday from 10:00 AM to 7:00 PM. The store is closed for pickup on Monday, Tuesday, and Sunday.
Which payment options are accepted at Value City Furniture?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Financing, Mastercard, Traveler's Check, and Visa.
What brands and products can I find at Value City Furniture?
You can find brands like Make It You and ComforTECH, offering furniture products including sofas, sectionals, loveseats, coffee tables, beds, mattresses, dressers, dining tables, chairs, and patio furniture.
Is there assembly service available for furniture purchased at Value City Furniture?
Yes, Value City Furniture offers furniture assembly services.
What are some nearby places of interest around Value City Furniture?
Nearby places include GameStop for video games and toys, Perfumes 4U for cosmetics and hair supplies, and Elan Nails for nail and beauty salon services.
Where can I dine near Value City Furniture after shopping?
You can visit Texas Roadhouse, a nearby steakhouse, for dining after your furniture shopping experience.
Are there any toy stores or hobby shops close to Value City Furniture?
Yes, LEGO and Too Cool are nearby toy stores and hobby shops you might enjoy visiting after shopping furniture.