Business Details
About
Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.
Details
- DeliveryAvailable
- DebitAvailable
- Cash onlyNot available
- Accepts checksNot available
Location
Hours
Reviews
4.7
1,284 reviews
5 stars
1,115
4 stars
70
3 stars
26
2 stars14
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and knowledgeable sales staff, highlighting specific employees like Maureen, Dexter, and Tom for their helpfulness.
Delivery Issues
Several reviews mentioned significant delays and issues with delivery, leading to frustration among customers who felt misinformed about timelines.
Product Quality
While some customers were satisfied with their purchases, others reported issues with furniture quality and defects, leading to dissatisfaction.
Store Environment
The store was generally described as clean and well-organized, making it easy for customers to navigate and find what they needed.
Overall Experience
Overall, experiences varied widely, with many customers expressing satisfaction with their purchases and service, while others reported serious concerns regarding customer service and delivery.
- DLDesiree LewisNov 16, 20255.0Philip took great care of us! Fast and friendly!
- TTTracyNov 9, 20255.0Stopped by looking for a mattress. The salesperson, Ashley, exceeded my expectations. He showed me options and I bought a Stearns and Foster. Best investment ever! Very good mattress. Ashley also helped me with the purchase of a reclining leather sofa and chair. I didn’t want the faux leather, but I did purchase a genuine leather set. Very pleased with the customer service and delivery. If you go here looking for great service, ask for Ashley!!! Highly recommend.
- MMmikeNov 4, 20251.0bought a couch end of the first week of October. Was told the pick up date would be November 1 in St. Louis or November 7 at the Fairview Heights store. Called to check the status and now they are saying November 20. Terrible way to run a business if you can’t give a precise delivery date or pick up date and not stick to it.. apparently dates are “tentative” and can change without you being informed at all
- JVJohn VennemanNov 1, 20255.0Great experience. We had an amazing, no-pressure salesperson named Boyd. Super knowledgeable and really friendly guy.
- MEMark EversmannOct 30, 20255.0Manager Jessie at Fairview Hts was very helpful in completely our purchase. Delivery was as she explained in notification and timeframe of our delivery. Guys on delivery were fantastic in bringing things in and setting up. Also, polite and had a sense of humor!
Frequently Asked Questions About Value City Furniture
What are the store hours for Value City Furniture in Fairview Heights?
Value City Furniture is open Monday to Saturday from 10:00 AM to 9:00 PM, Sunday from 11:00 AM to 7:00 PM, and closed on Monday and Tuesday for in-store pickup.
Does Value City Furniture offer delivery services?
Value City Furniture offers in-store pickup but does not provide delivery services.
What payment options are accepted at Value City Furniture?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Financing, Mastercard, Travelers Check, and Visa.
What brands of furniture can I find at Value City Furniture?
You can find furniture brands such as Make It You and ComforTECH at the store.
Where is Value City Furniture located?
Value City Furniture is located at 10705 Lincoln Trail, Fairview Heights, IL 62208, USA.
Does Value City Furniture offer financing options?
Yes, Value City Furniture provides financing specials and furniture financing options.
Are there any nearby places to visit before or after shopping at Value City Furniture?
Yes, nearby places include Harbor Freight Tools (hardware and building supply), Arby's (fast food restaurant), and Fortel's Pizza Den (pizza restaurant) which are convenient for additional shopping or dining.
Can I find automotive services close to Value City Furniture?
Yes, nearby automotive services include Valvoline Instant Oil Change, NTB-National Tire & Battery, Meineke Car Care, and NTB for tire and repair services.
Are there any food options near Value City Furniture?
Yes, nearby food options include Arby's, Fortel's Pizza Den, Fairview Heights Fish and Chicken, and Imo's Pizza for a variety of dining choices.
How can I contact Value City Furniture for inquiries?
You can contact them via phone at +1 618-398-7100 or email at store075managers@americansignature.com.