Value City Furniture

4.9
3496 reviews

About

Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Value City Furniture
1508 Butterfield Rd, Downers Grove, IL
60515, United States

Hours

Reviews

4.9
3,496 reviews
5 stars
3,297
4 stars
79
3 stars
24
2 stars
11
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; while some praised staff for being helpful and professional, others reported poor communication and unresponsiveness.

Sales Experience

Many customers highlighted positive interactions with sales representatives, noting their patience, knowledge, and attentiveness.

Delivery Issues

Several customers experienced significant delays and issues with deliveries, including receiving incorrect items and poor follow-up.

Product Quality

Customers generally expressed satisfaction with the quality and variety of furniture available.

Professionalism

The delivery team received commendations for their professionalism and efficiency during the delivery process.
  • HC
    Hanny Collins
    2 days ago
    5.0
    Excelente atención, satisfecho completamente lo recomiendo.
  • RH
    Raymond Howard
    Nov 13, 2025
    5.0
    Very friendly associates in store. Delivery and set up was very quick. A professional job by all! Thank you so much!!
  • KE
    Kristine Eisenmann
    Nov 2, 2025
    5.0
    Thank you to all the kind staff, especially Maria, who assisted us with a new reclining sofa and loveseat. We had a wonderful experience from the store through delivery. Thank you again!
  • DM
    Dominique Marie
    Nov 1, 2025
    1.0
    Horrible experience. My son actually got hurt by a screw sticking out of a couch, was told to return by the manager Odeh so he can make it right. Gave him a date and time I’d be back and he wasn’t there because “he left early for the day”. I left my name and number for him to call me back and he never did. Horrible people who only care about sales and not the safety of their customers. Went elsewhere and suggest you do to
  • JD
    Jacqueline Domiano
    Oct 24, 2025
    1.0
    I'm glad you had a great experience! I was there today and it was horrible ! Doris I don't understand why you work there? You obviously don't need the commission. You said you would email the furniture I picked out and the prices too, that was 5 hours ago. Take those silly signs off the doors saying 15% off for Black Friday, there are no discounts. Oh well

Frequently Asked Questions About Value City Furniture

What types of products can I find at Value City Furniture in Downers Grove?

Value City Furniture offers a wide range of furniture including sofas, sectionals, loveseats, coffee tables, beds, mattresses, dressers, dining tables, chairs, and patio furniture.

Does Value City Furniture offer delivery or pickup services?

Value City Furniture does not offer pickup or delivery services currently.