Business Details
About
Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.
Details
- DeliveryAvailable
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.8
6,050 reviews
5 stars
5,486
4 stars
226
3 stars
103
2 stars39
1 star
196
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unresponsive staff and rude interactions.
Delivery Issues
Numerous reviews highlighted significant delays and issues with furniture deliveries, often leading to frustration and dissatisfaction.
Sales Experience
While some customers praised individual salespeople for their helpfulness, others experienced aggressive upselling and unprofessional behavior.
Product Quality
Several customers expressed dissatisfaction with the quality of furniture, citing issues with durability and the inability to return defective items.
Mixed Reviews
Despite the negative feedback, there were positive mentions of specific employees who provided excellent service, indicating inconsistency in customer experiences.
- CCCmk07062 days ago5.0Our salesperson Toleda was fantastic. We came in with an idea of what we wanted but when we told her about the room, she made some different suggestions. What she chose was perfect for the space. There was a few hiccups with communication from the delivery department but ultimately the furniture came when promised and we're so happy with it! The delivery team was top notch as well!
- RRRobertOct 16, 20252.0Went to pay off my account. Terrible service. Promise everything. Will not replace or repair. damaged parts!
- RPRaj PatelOct 4, 20251.0I ordered my furniture on Memorial Day, and to this day, I still haven’t received my dining table set. When I went to the store to check on it, I was shocked to learn that the new delivery date is next year in March! This is completely disappointing and unacceptable. I spent over $12,000 at this store, and the service I’ve received is ridiculous. The lack of honesty and transparency from the staff makes it even worse. I highly recommend everyone to look elsewhere for your furniture needs — at this store, you’ll end up feeling misled and frustrated.
- JKjoy kamettaSep 9, 20251.0Never answer the phone spent over 25,000 cash for furniture with them. still haven’t heard back about replacement parts. I call the store no answer someone came out to my house 2months ago to see what needed to be replaced said that he would tell the store and make sure the parts was ordered. from than on I haven’t heard anything back no answer even called another value city and had them connect me and when they answered they hung up on me very unprofessional and unpleasant experience it’s bad enough I waited 4months to receive my furniture and look how they treat people when something needs to be replaced
- YVYvonne VillatoroAug 18, 20251.0My sales person was fantastic and so helpful in person but sadly I had to cancel the order thanks to the delivery department. I had ordered a couch in June and was expecting it now mid August . I was aware and willing to wait for it until I got a call stating it would be delayed until November! Absolutely not acceptable. Now I wasted two months of waiting when in could’ve been searching for something else. They also called with the news of its delay after closing hours so my call back wouldn’t go through until the following day.
Frequently Asked Questions About Value City Furniture
What types of pickup and delivery services does Value City Furniture offer?
Value City Furniture offers in-store pickup but does not provide delivery services.
What are the in-store pickup hours for Value City Furniture?
In-store pickup is available from 12:00 PM to 6:00 PM on Tuesday, Wednesday, Friday, and Saturday. The store is closed for in-store pickup on Monday, Thursday, and Sunday.
What are the regular store hours for Value City Furniture in Burbank, IL?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 11:00 AM to 7:00 PM.
Are there any special holiday hours I should be aware of at Value City Furniture?
Yes, the store is closed on November 27, 2025, and December 25, 2025; it opens earlier at 8:00 AM on November 28, 2025; and on December 24 and 31, 2025, it closes early at 5:00 PM.
Which furniture brands and products are available at Value City Furniture?
Value City Furniture carries brands like Make It You and ComforTECH and offers products including sofas, sectionals, bedroom furniture, dining tables, mattresses, and patio furniture.
What payment options does Value City Furniture accept?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, financing, Mastercard, travelers checks, and Visa.
Does Value City Furniture offer furniture financing and assembly services?
Yes, the store offers financing options and provides assembly services for purchased furniture.
What nearby places can I visit before or after shopping at Value City Furniture?
Nearby attractions include Burlington department store, Instock Mattress furniture store, and several local restaurants like Augustano's Pizza and Las Picosas Mexican Grill, perfect for dining after your shopping trip.
How can nearby businesses like Holy Cross Hospital and Burbank Dental Associates help visitors to Value City Furniture?
Visitors to Value City Furniture can easily access nearby services such as medical care at Holy Cross Hospital and dental care at Burbank Dental Associates during their visit to the area.
Are there any nearby transportation or automotive services near Value City Furniture?
Yes, customers have access to nearby automotive services such as WashU Car Wash, Fair Car Care Center, and Midas Chicago to maintain their vehicles while shopping.