WCI Pools & Spas

4.9
131 reviews
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Business Details

3954 NW Urbandale Dr, Urbandale, IA
50322, United States
(515) 270-8900
https://wcipoolsandspas.com/

About

Hot Tub Store
A hot tub can quickly prove to be a significant investment in just about any lifestyle. It’s not just about the relaxing soaks you can take at the end of a long day, it’s about the health benefits, and the investment in your backyard, too! That’s why it’s so important to take care of your hot tub. Providing your hot tub with regular service and maintenance is key to ensuring that it lasts you for many years to come. WCI Pools & Spas offers quick and efficient hot tub service, repairs, and maintenance solutions. If your hot tub requires some TLC, schedule an appointment with us online, in-store, or on the phone. One of our technicians will be there to help you at your earliest convenience. With the right expertise and know-how, your hot tub will be up and running again in no time at all. Just sit back, relax, and let us do the rest.

Location

WCI Pools & Spas
3954 NW Urbandale Dr, Urbandale, IA
50322, United States

Hours

Reviews

4.9
131 reviews
5 stars
124
4 stars
4
3 stars
0
2 stars
0
1 star
3

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the friendly, knowledgeable, and helpful staff, highlighting their willingness to assist with questions and problems.

Product Knowledge

Many reviews noted the staff's expertise in providing clear explanations and advice on pool and spa maintenance and products.

Timeliness

WCI is recognized for their prompt service, with many customers appreciating quick responses and timely repairs.

Overall Experience

Customers reported positive experiences with WCI, often recommending the business for its reliable service and quality products.

Sales Experience

While most reviews were positive, one customer reported a negative experience with a salesperson at a fair, suggesting a need for improved customer interaction in high-traffic situations.
  • SP
    Steve Probst
    Sep 30, 2025
    5.0
    WCI was great. Tremendous urgency to get the job done on budget, on time and as promised. Great experience. Crew was great. Highly recommend.
  • SL
    Sara Landholm
    Sep 5, 2025
    1.0
    I couldn’t get anyone to come and service my spa. After waiting over a month I was able to get a replacement part from WCI and fixed the spa myself
  • VK
    Valerie Kuehl
    Aug 27, 2025
    5.0
    WCI has great personnel who are knowledgeable and courteous. We truly enjoy our Jacuzzi spa.
  • RC
    Roger Cannoy
    Aug 14, 2025
    5.0
    I went in for help with chemicals for my hot tub. They explained the choices well and sent me with the right chems for my situation. Great people and great service!
  • GH
    Grace H
    Aug 9, 2025
    1.0
    They have a booth at the Iowa state fair. The sales person was completely out of line threatening and screaming at my child. My son has a intellectual disability but looks like a normal child. The situation was my son pressed on the water fountain making it spray causing the sales man to become enraged and scream at my son. They have no signs not to touch the water. Would highly recommend turning off the spray features for children who may not understand.
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Frequently Asked Questions About WCI Pools & Spas

What services does WCI Pools & Spas offer for hot tubs?

WCI Pools & Spas provides hot tub service, repairs, and maintenance to keep your hot tub in optimal condition.

Where is WCI Pools & Spas located?

WCI Pools & Spas is located at 3954 NW Urbandale Dr, Urbandale, IA 50322, USA.