Business Details
About
Pool Cleaning ServiceSwimming Pool Repair ServicePool Troopers
Pool Troopers is a full-service pool maintenance company for pool owners who are tired of doing the work themselves. We've got your back and are committed to giving you and your family backyard freedom. We offer pool cleaning, pool chemical, and repair service.
Location
Hours
Reviews
4.8
476 reviews
5 stars
442
4 stars
18
3 stars3
2 stars2
1 star
11
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently praised the professionalism, knowledge, and thoroughness of the technicians, highlighting their ability to resolve issues effectively.
Communication
Many reviews noted excellent communication from technicians regarding service updates, arrival times, and problem explanations.
Consistency
Several customers expressed satisfaction with the consistent quality of service over time, with some mentioning specific technicians who consistently performed well.
Customer Satisfaction
Overall, customers reported high levels of satisfaction with the service provided, often recommending the company and specific technicians.
Areas for Improvement
A few customers experienced inconsistent service and expressed frustration with certain technicians, indicating a need for better training or consistency.
- SAScott Avolio5 days ago5.0Austin of the mechanics team was responsive to my questions and provided detailed options with respective costs for upgraded products versus need to fix items for minimum operation.
- LVLauren Vinci5 days ago5.0Our pool person is awesome and goes above and beyond. Communication is awesome and he is always courteous of my cats and living area. I would recommend this company and my pool technician. Miken (not sure how to spell but still awesome)
- DBDonald BiusDec 31, 20255.0My pool service technician went above and beyond with my pool service/cleaning 12-30-25 even though ambient temperature was very cold. He did an excellent job scrubbing pool walls, floor, and surface skimming. Couldn't be happier !!
- MMMichael MusialDec 30, 20255.0Andrew was the first tech to talk with me about my system in a while.
- HWHelen WestDec 10, 20255.0Austin got us on the Aqualink app and set up the automatic schedule. He also taught us how to do it ourselves in the future. As a minimally capable user of all technology, even I was able to benefit from clearly explained instructions. He was congenial and patient with me and generous with his offer to help again in the future if need be. I’m delighted with his service!
Frequently Asked Questions About Pool Troopers
What is included in your Full Service Cleaning?
Our Full Cleaning Service includes testing and balancing the chemicals, monitoring the equipment, brushing the walls, steps, and benches, emptying the pump basket, cleaning the skimmer, cleaning the filter as needed, netting the surface, brushing the tile, and vacuuming as needed.
My electric bill for my pool is very high. Can you do anything to help me lower my bill?
Absolutely! Old technology inertia-driven pool motors are usually the second biggest energy users at your home. We offer energy-efficient variable speed replacement motors that meet the Pool Energy Law and most importantly save you money.
The weather is beautiful by my pool is too cold. What's the best way to heat my pool and/or spa?
Great question! Heat Pumps are great to heat your pool, and Gas Heaters work great for spas.
I love using my spa, but I never remember which valves to turn on. Is there an app for that?
The answer is Automation, and, yes, there is an APP for that.
I need my pool repaired. Does Pool Troopers do that?
YES! Our Mechanics are the best in the industry, and our two lead Mechanics have each been with us for over 25 years! You get all that experience, a professional pool mechanic, and a well-stocked truck- providing an over 80% first trip repair rate. To learn more about our repair services, please visit our website!
Will my swimming pool & spa be cleaned & serviced on the same day each week?
Yes, we schedule our technicians on a consistent basis to maintain your swimming pool. Exceptions occur during holiday weeks or severe weather, but we will always communicate schedule changes whenever possible.
May I change the day of the week my swimming pool is cleaned or change the technician if I wish?
Pool Troopers does our very best to accommodate different scheduling issues as they arise. We service neighborhoods based on geographical zones per day. If a conflict arises, please call our Customer Service Team.
What services are included in the Full Service Cleaning at Pool Troopers?
The Full Cleaning Service includes testing and balancing chemicals, monitoring equipment, brushing walls, steps, and benches, emptying the pump basket, cleaning the skimmer and filter as needed, netting the surface, brushing tile, and vacuuming as needed.
Can Pool Troopers help lower my pool's electric bill?
Yes, Pool Troopers offers energy-efficient variable speed replacement motors that meet the Pool Energy Law and help save money on electric bills.
What are the best options for heating my pool or spa?
Heat Pumps are recommended for heating pools, while Gas Heaters work great for spas.
Does Pool Troopers offer pool repair services?
Yes, Pool Troopers provides professional pool repair services with experienced mechanics, achieving over 80% first trip repair rates.
Will my pool and spa be cleaned on the same day each week?
Yes, Pool Troopers schedules technicians consistently each week, with exceptions only for holidays or severe weather, and they communicate any schedule changes.
Can I change the day my pool is cleaned or request a different technician?
Pool Troopers tries to accommodate scheduling changes and technician requests. They organize service by geographical zones, so customers should contact Customer Service if a conflict arises.
What are the operating hours for Pool Troopers?
Pool Troopers is open Monday through Friday from 8:30 AM to 5:00 PM and closed on Saturdays and Sundays.
What payment options does Pool Troopers accept?
Pool Troopers accepts Discover, Mastercard, and Visa for payments.
Which nearby places can I visit before or after my pool service appointment?
Before or after your appointment, you can visit nearby places like Marco's Pizza for Italian food, Tidal Brewing Company for a brewery and pub experience, or Rice and Beans for Cuban and Latin American cuisine.
How can nearby services like UPS Access Point and gas stations benefit Pool Troopers customers in Spring Hill?
Customers can conveniently access services nearby such as UPS Access Point for shipping needs and gas stations like Mobil and Shell for fueling and car care when visiting Pool Troopers.
Are there nearby personal care services that customers might find useful in Spring Hill?
Yes, nearby personal care services include hair salons like Big League and Major League Haircuts, which customers can visit.